Experts Reviews · Company report
Calabash NAPA Auto Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%54+13.1Value 14%82+11.6Replies to reviews 7%78+5.5Craft & service penalty80−2Momentum penalty70−3Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Calabash NAPA Auto Care Center

Calabash, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #865Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 392 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Calabash NAPA Auto Care Center is better than 65% of auto repair shops.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Calabash NAPA Auto Care Center is better than 80% of auto repair shops.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 82% of auto repair shops.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Calabash NAPA Auto Care Center is better than 70% of auto repair shops.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 78% of auto repair shops.B
78

Reviews for your job

Customers hired Calabash NAPA Auto Care Center for 8 kinds of job.

Calabash NAPA Auto Care Center for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#301 / 488
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Tires”

Clare6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Reliable, courteous, efficient

Reasonable priceTiresGeneral repairs & maintenance
Norma9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I would not go anywhere else. They fixed things the dealer got wrong. Honest and caring.

Great priceTires
Tori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always great service.

Reasonable priceTiresGeneral repairs & maintenanceAir conditioning
Sebastian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service.

Great priceTiresWheel alignmentOil change
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Always taken well care of! Thanks!

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Woke up to a failed battery in our 2016 Audi A6. Have used Calabash Auto Care for last 11 1/2 years. They’re the best! Fit me in and also identified a nail in one tire. Highly recommended!

Reasonable priceTiresBattery
JohnLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Professionals at work while maintaining a friendly caring atmosphere. My needs were identified and taken care of quickly and efficiently. My options were discussed and costs were shared up front. I’m more than just happy with this visit, I’m confident in the trust developed at Calabash NAPA.

Reasonable priceGeneral repairs
Gary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Repair leaking air from tire because of sharp object had pierced the tire. Took it in right away. They had to remove tire to patch the hole on the inside. The repair was completed within the next two hours.

Reasonable priceTires
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just had 4 new tires installed and Joe at Calabash NAPA Auto Care Center made the entire process so easy, professional and efficient. From Joe's immediate tire inspection (no charge), to his initial quote (better prices than I could get via my own online searches = trust), to the quickly scheduled install…

General repairs & maintenanceSteering & suspension repairTires
Jerry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Appreciate the communication and help with the tire rebate form for my son's car while he's away at college. Definitely would recommend.

Tires
JimLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely amazing fast service. Super clean and professional.

Oil changeTires+ Punctuality+ Quality+ Professionalism
Ryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have already come in personally and spoke with the owner. I took my car in for oil change, tires, inspection and check engine. Not only was that fulfilled in a timely manner, they had fixed the small dent I have had on my door for 2 years. They didn’t say anything, trying to get recognition, they just did it…

Auto engine diagnosticOil changeTires+ Professionalism
MicheleLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Kelley is terrific! She is pleasant, explains everything and is very knowledgeable. I missed an appointment and they were very forgiving and rescheduled immediately Overall a good place to get your vehicle serviced. They also do not overcharge or try to make your service more profitable for them I have found them to be very honest.

ElectricalCarburetor cleaningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 58%Overpriced 6%Not sure 6%

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