Analyzing 6,627,0246.6M ReviewsFor 18,48118.5K Experts
Google reviewers rate Caliber Collision 4.8 out of 5 based on 555 reviews, highlighting frequent praise for professional communication, timely repairs, and helpful staff who manage insurance paperwork and rental arrangements. Customers often note that vehicles are returned early with quality work, including accurate paint matching and detailed attention to damage. However, several low-star reviews cite issues with incorrect parts installation, unexplained vehicle damage, and perceived rudeness or lack of accountability when problems arise after the initial repair.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
555 Google reviews we collected
Phrases our text analysis found in 314 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 314 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Luis, our adjuster at Caliber, was pelasant, professional and very motivated to please us.”
“Caliber Collision did a fantastic job fixing my side mirror.”
“Upon arrival the vehicle was damaged in areas not involved in the accident in the first place.”
“They are very attentive to detail, easy to work with, and kept me up to date on the progress every few days!”
“Monday came and there was zero communication.”
“I highly recommend this collision shop to anyone looking for quality work and great customer service.”
“I definitely would not recommend caliber collision.”
“A special thanks to Luis, who answered my call quickly, made sure I got the best deal possible, and ensured my car was fixed right.”
“I really appreciated the transparency; Kenny kept me in the loop the whole time and ensured the job was wrapped up ahead of the given date.”
“They added new door hinges to my Jeep Wrangler 2013 and they did an amazing job at a very reasonable price.”
“After 3 days of pending late fees I called the rental company and they said they never got notified.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Caliber Collision for 8 kinds of job. Pick one to see what they paid and said.
Luis, our adjuster at Caliber, was pelasant, professional and very motivated to please us. He kept me informed throughout the process,
Caliber Collision did a fantastic job fixing my side mirror. Their customer service is top-tier and the staff is extremely friendly. A special thanks to Luis, who answered my call quickly, made sure I got the best deal possible, and ensured my car was fixed right. thank you again
Kenny and the team at Caliber Collision are the best. I recommend you use them for your repairs.
Stellar service! They are very attentive to detail, easy to work with, and kept me up to date on the progress every few days!
Very professional, kind personal shop. Kept me up to date daily on the repairs. Vehicle completed one day early. Vehicle returned perfectly repaired, clean inside and out. Very satisfied.
My husband and I had the passenger door on our 2019 RAM truck worked on and we are completely pleased. I do recommend Caliber Collision.
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 150 | — |
| Painting | 95 | — |
| Tires | 8 | — |
| Electrical | 8 | — |
| Steering & suspension repair | 7 | — |
| Auto engine diagnostic | 6 | — |
| Exhaust | 6 | — |
| Welding | 5 | — |
4.8 ★★★★★ 555 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Luis, our adjuster at Caliber, was pelasant, professional and very motivated to please us. He kept me informed throughout the process,
Caliber Collision did a fantastic job fixing my side mirror. Their customer service is top-tier and the staff is extremely friendly. A special thanks to Luis, who answered my call quickly, made sure I got the best deal possible, and ensured my car was fixed right. thank you again
Kenny and the team at Caliber Collision are the best. I recommend you use them for your repairs.
Dennis, we are thrilled to hear that our team took excellent care of you and your vehicle repairs from start to finish! Thank you for the phenomenal review. We hope you enjoy the rest of your day!
Great staff, great work. Thank you
We are glad you noticed, Emily! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Stellar service! They are very attentive to detail, easy to work with, and kept me up to date on the progress every few days!
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future.
Very professional, kind personal shop. Kept me up to date daily on the repairs. Vehicle completed one day early. Vehicle returned perfectly repaired, clean inside and out. Very satisfied.
Caliber Collision is committed to our purpose of Restoring the Rhythm of Your Life® every day. Glad you hear your car was fixed ahead of schedule and you are back on the road Carolyn.
My husband and I had the passenger door on our 2019 RAM truck worked on and we are completely pleased. I do recommend Caliber Collision.
Thanks Kristine! There is nothing more important than your safety and satisfaction. Thank you for trusting us with your vehicle.
Great customer service and very good work
We are so grateful to have had the opportunity to work with you, Mikey! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Great Service
We are glad you noticed, Miguel! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
You can't go wrong with this shop! Did a great job
We are glad you noticed, Bryan! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Analyzing 6,627,0246.6M ReviewsFor 18,48118.5K Experts
