How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Momentum penalty72−2.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORECaliber Collision
Columbia, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #303Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 206 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 5 kinds of job.
Caliber Collision for body & trim
Clear ✕All 67 Google reviews tagged “Body & Trim” · showing 20
Caliber in Columbia fixed my daughter’s rear bumper. We were updated frequently through text every step of the way. They worked well with insurance and getting a rental. The work was finished in a week time and they called once completed to set up pickup and went over everything in person! Very nice experience!
They do great work at Caliber Columbia. Kept he updated regularly and the work was perfect!!
We have state farm auto insurance and they worked closely with each other to take care of our vehicle. The repairs look great and it only took about a week (8-9 days) from start to finish. Highly recommend.
Will never use this shop again. The wiring on my radio is now messed up after the replaced my front passenger fender. They said it wasn't their fault or responsibility.
Very good service, took great care of me and my car, keep you informed on all repairs and completed the repairs on time. Thank you Caliber Collision.
Keo is awesome!
Great repair shop
Caliber did a bumper repair/replacement for me recently. They kept me updated via text and worked seamlessly with Progressive Insurance. At pickup, they offered several payment options including Klarna and Affirm. Great experience!
This place is great! The staff is great! Appreciation toward Bobby and Keo! Here's my reasons for the review- A.) In July 2025, a week before our wedding, my husband's sudan was rear-ended by a a pick-up truck that had improperly attached the 18ft trailer's break line. His family INSTANTLY recommended THIS…
This is the second time I have used Caliber. They will get all of my business in the future
The company was professional. They informed me everyday how things were going. They cleaned my vehicle. I was pleased. Thanks.
Julia at Caliber Collision in Columbia, TN was awesome. She was very thorough, helpful, and understanding during a stressful situation after an accident. She always took the time to explain everything clearly and made the whole process feel way less overwhelming. On top of that, she was genuinely pleasant and easy…
Very helpful and attentive. They kept me updated daily via text. I’m vet pleased with their service and would definitely recommend
If having to deal with State Farm insurance, this is the place to go. I had to have repairs done to my car through someone else’s insurance who was at fault and caliber collision made the process so easy. Julia kept me informed the entire process and my car was done earlier than the expected time. They did good on the repairs.
The staff was awesome, and the updates were greatly appreciated.
EXCELLENT TIMELY FASHION VERY PROFESSIONAL AND FRIENDLY THROUGH MY WHOLE EXPERIENCE I WILL DEFINITELY USE THEM AGAIN OVERALL GREAT EXPERIENCE FROM DAY 1😃😃😃😃😃
The staff and mechanics were very nice and caring. I recommend them to everyone I know.
Great Service and Great Staff
I highly recommend Caliber Collision. Excellent customer service, excellent repairs and they kept me informed with almost daily updates. Top notch in every category. Terrific people and did I mention that my car was finished a week earlier than originally planned? I wouldn’t go anywhere else.
Communication was excellent, my car was ready on time, employees were extra courteous (think Chick-fil-A) and my car looks better than it did even before the accident!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 67 | — |
| Painting | 38 | — |
| Tires | 3 | — |
| Steering & suspension repair | 3 | — |
| Electrical | 2 | — |
