Analyzing 7,643,0887.6M ReviewsFor 21,58621.6K Experts
Google reviewers rate Caliber Collision 4.7 out of 5 based on 206 reviews, with the owner responding to 97 percent of feedback. Positive comments frequently highlight timely repairs, frequent text updates, and effective coordination with insurance providers for bumper and fender work. However, lower-star reviews cite recurring issues with communication breakdowns, such as incorrect insurance information or delayed parts, alongside complaints about vehicle cleanliness and minor damage discovered after pickup.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
206 Google reviews we collected
Phrases our text analysis found in 135 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dennis and his team provided excellent service and excellent customer service!”
“The wiring on my radio is now messed up after the replaced my front passenger fender.”
“She was very thorough, helpful, and understanding during a stressful situation after an accident.”
“They kept me updated via text and worked seamlessly with Progressive Insurance.”
“Really appreciate her help and would definitely recommend working with her.”
“Very good service, took great care of me and my car, keep you informed on all repairs and completed the repairs on time.”
“I just pulled my car up when I had the time they gave me a quote and they were clear about possible changes and outcomes.”
“Took my silverado here for a estimate after getting rear ended.”
“On top of that, she was genuinely pleasant and easy to talk to.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Caliber Collision for 5 kinds of job. Pick one to see what they paid and said.
Caliber in Columbia fixed my daughter’s rear bumper. We were updated frequently through text every step of the way. They worked well with insurance and getting a rental. The work was finished in a week time and they called once completed to set up pickup and went over everything in person! Very nice experience!
They do great work at Caliber Columbia. Kept he updated regularly and the work was perfect!!
We have state farm auto insurance and they worked closely with each other to take care of our vehicle. The repairs look great and it only took about a week (8-9 days) from start to finish. Highly recommend.
Will never use this shop again. The wiring on my radio is now messed up after the replaced my front passenger fender. They said it wasn't their fault or responsibility.
Jake is the best!!! Very hard working and great attention to detail! Kept us up to date with through the whole process. Thank you
Dennis and his team provided excellent service and excellent customer service! I would highly recommend this Caliber location! Jeff (Nolensville)
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 67 | — |
| Painting | 38 | — |
| Tires | 3 | — |
| Steering & suspension repair | 3 | — |
| Electrical | 2 | — |
4.7 ★★★★★ 206 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing workers and work. Had my car done 3 days early
Caliber Collision is committed to our purpose of Restoring the Rhythm of Your Life® every day. Glad you hear your car was fixed ahead of schedule and you are back on the road Deborah.
Great staff
Hi Sean Graham. We are happy to hear about your recent experience of being restored to the rhythm of your life at this location. Thank you for your feedback!
Caliber in Columbia fixed my daughter’s rear bumper. We were updated frequently through text every step of the way. They worked well with insurance and getting a rental. The work was finished in a week time and they called once completed to set up pickup and went over everything in person! Very nice experience!
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Ashley.
They do great work at Caliber Columbia. Kept he updated regularly and the work was perfect!!
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future.
We have state farm auto insurance and they worked closely with each other to take care of our vehicle. The repairs look great and it only took about a week (8-9 days) from start to finish. Highly recommend.
We are glad you noticed, Andy! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Will never use this shop again. The wiring on my radio is now messed up after the replaced my front passenger fender. They said it wasn't their fault or responsibility.
Thank you for bringing this to our attention, Lori. Would you be able to reach out to us at [email protected]? We want to gather more information from you and address this as quickly as possible.
Excellent work. Professional team. No issues.
We are glad you noticed, Dave! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Jake is the best!!! Very hard working and great attention to detail! Kept us up to date with through the whole process. Thank you
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Zack.
Dennis and his team provided excellent service and excellent customer service! I would highly recommend this Caliber location! Jeff (Nolensville)
We are so grateful to have had the opportunity to work with you! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Very good service, took great care of me and my car, keep you informed on all repairs and completed the repairs on time. Thank you Caliber Collision.
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, John.
Analyzing 7,643,0887.6M ReviewsFor 21,58621.6K Experts
