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ColorKraft Auto Refinishers

Auto body shop · Columbia, TN · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#237 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 32%
4.8 ★★★★★ 93 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
Sep 2026latest review

ColorKraft Auto Refinishers at a glance

Customers frequently praise the high quality of paint matching and body repairs, noting that vehicles often appear restored to factory condition. Recurring themes include fair pricing, detailed workmanship, and professional communication throughout the project. However, some reviewers report delays in receiving responses to initial inquiries or requests for damage assessments, which occasionally leads to dissatisfaction with the shop's responsiveness.

  • Google rating: 4.8 out of 5 from 93 reviews (92% five-star).
  • Reviews on this page: 93 Google reviews (79 with written comments, 15 with photos).
  • Owner responses: the business replied to 84% of reviews.
  • Most recent review: September 29, 2026.
  • Service: Auto Repair Shop serving Columbia, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction81Reliability67Craft & service100Value100Momentum100Replies to reviews97Satisfaction: 81 (median 89)Reliability: 67 (median 86)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 97 (median 60)
ColorKraft Auto RefinishersAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ColorKraft Auto Refinishers: 81/100 on this factor. Category median: 89.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ColorKraft Auto Refinishers: 67/100 on this factor. Category median: 86.B
67
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ColorKraft Auto Refinishers: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ColorKraft Auto Refinishers: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ColorKraft Auto Refinishers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ColorKraft Auto Refinishers: 97/100 on this factor. Category median: 60.A
97

Bar = this company · dark tick = category median.

Star ratings

93 Google reviews we collected

  • 5 stars8692%
  • 4 stars33%
  • 3 stars11%
  • 2 stars11%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 79 written reviews

  • Praise14397%
  • Complaints43%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price862%
  • Reasonable538%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results4229%
  • Would recommend2920%
  • Staff & attitude2114%
  • Speed & response1812%
  • Communication1812%
  • Price & value139%
  • Honesty & trust64%

What customers talk about

We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They did a fantastic job on my 2004 4Runner, its original paint job lasted 22 years and was long overdue for a total refresh.”
  • “I'm impressed with the standard of quality exemplified by Colorkraft Auto Refinishers and strongly recommend my friends and family.”
  • “Great job of communication throughout the process and really nice attention to detail.”
  • “They were honest, efficient, and communicated clearly throughout the entire process.”
  • “Courteous and professional, their team is easy to work with and they deliver on what they commit to … two thumbs up, these guys got game.”
  • “If you are looking for quality at a reasonable price then these are your guys.”
  • “I’ve brought my car here three times and it always turns out perfect, they are quick and reliable.”

People customers mention

  • Josh 6 reviews
  • Karen 4 reviews
  • Nashville 3 reviews
  • Ryan 3 reviews
  • Porsche 3 reviews
  • Audi 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired ColorKraft Auto Refinishers for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

A Huge Thanks to Karen and the whole crew at ColorKraft. They did a Fantastic job on our 2008 Audi A4. Being an older car parts were not easy to find. Leave it to Karen and her team the car looks even better than it did.

Great priceBody & Trim
hershel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did a great job. I had corrosion warranty work. The dealer told me it wouldn’t match. They were wrong. I cannot tell where it was painted. I think it looks as good as it did when I bought it.

Reasonable pricePainting
JohnLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

maybe somebody can do as good as these guys but they won't do better ever. I used to go to all the body shops picking up hazardous waste and this one is the real deal. they will treat you right

Great pricePaintingAuto detailing
Dusty10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Can speak highly enough of Karen and the entire team at ColorKraft. They did a fantastic job on my 2004 4Runner, its original paint job lasted 22 years and was long overdue for a total refresh. Great job of communication throughout the process and really nice attention to detail. And nice connection to a provider…

Painting
Bob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The team at Color Kraft did an amazing job of replacing a front right fender and headlight on this 2009 Infiniti G37 and the estimated quote was spot on thanks sending future business your way👈

Great pricePaintingBody & Trim
TimLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Special thanks to Karen and the Color Kraft Auto team in Columbia for providing top-notch service for my daughter's car. Team work make dreams work! ✨️ ✨️✨️✨️✨️ #thebestshop #colorkraft #bodyshop #thereal312tj #312johnsonfamily

Customer photo from Tim's review
Great pricePaintingHeadlight polishingBody & Trim

Photos

Customer reviews

4.8 ★★★★★ 93 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kevin Burton7 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A Huge Thanks to Karen and the whole crew at ColorKraft. They did a Fantastic job on our 2008 Audi A4. Being an older car parts were not easy to find. Leave it to Karen and her team the car looks even better than it did.

  • Price assessment: Great price
  • Services: Body & Trim
hershel eller4 reviewsTotal number of Google reviews hershel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job. I had corrosion warranty work. The dealer told me it wouldn’t match. They were wrong. I cannot tell where it was painted. I think it looks as good as it did when I bought it.

  • Price assessment: Reasonable price
  • Services: Painting
John BatchelerLocal Guide · 38 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

maybe somebody can do as good as these guys but they won't do better ever. I used to go to all the body shops picking up hazardous waste and this one is the real deal. they will treat you right

  • Price assessment: Great price
  • Services: Painting, Auto detailing
Dusty Doddridge10 reviewsTotal number of Google reviews Dusty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can speak highly enough of Karen and the entire team at ColorKraft. They did a fantastic job on my 2004 4Runner, its original paint job lasted 22 years and was long overdue for a total refresh. Great job of communication throughout the process and really nice attention to detail. And nice connection to a provider for powder coating the roof rack, spare tire hitch and ladder, and step-up bars. Quality paint job and very happy with result. Would not go anywhere else for future work.

  • Services: Painting
Bob Smythe7 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team at Color Kraft did an amazing job of replacing a front right fender and headlight on this 2009 Infiniti G37 and the estimated quote was spot on thanks sending future business your way👈

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Tim JohnsonLocal Guide · 133 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Special thanks to Karen and the Color Kraft Auto team in Columbia for providing top-notch service for my daughter's car. Team work make dreams work! ✨️ ✨️✨️✨️✨️ #thebestshop #colorkraft #bodyshop #thereal312tj #312johnsonfamily

  • Price assessment: Great price
  • Services: Painting, Headlight polishing, Body & Trim
Jon JonesLocal Guide · 27 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took my truck here to get repaired. And they did an Amazing job!!!!!!!!! They even detailed it for me!! It looks so good and I couldn't be happier. Colorkraft is the best place to take your vehicle if it needs any body repair or paint 🎨

  • Price assessment: Great price
  • Services: Painting, Body & Trim, Side view mirror repair
Anthony StephensonLocal Guide · 17 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ColorKraft has done work for me on four different vehicles. They did a great job on all four. If you are looking for quality at a reasonable price then these are your guys.

  • Price assessment: Reasonable price
  • Services: Painting, Auto detailing
Christopher Heaney1 reviewTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

When a deer collided the side of my car, that wiped out the passenger side. The restoration to my car was magnificent, was better that new. The staff was great and very prompt.

  • Price assessment: Reasonable price
  • Services: Body & Trim
Ronald Sherry9 reviewsTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did an amazing job. Photos are before and after so you can see for yourself.

  • Price assessment: Great price
  • Services: Painting

ColorKraft Auto Refinishers on Google Maps →

Business details