Auto body shop · Columbia, TN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#237 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.8★★★★★93 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the high quality of paint matching and body repairs, noting that vehicles often appear restored to factory condition. Recurring themes include fair pricing, detailed workmanship, and professional communication throughout the project. However, some reviewers report delays in receiving responses to initial inquiries or requests for damage assessments, which occasionally leads to dissatisfaction with the shop's responsiveness.
Google rating: 4.8 out of 5 from 93 reviews (92% five-star).
Reviews on this page: 93 Google reviews (79 with written comments, 15 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: September 29, 2026.
Service: Auto Repair Shop serving Columbia, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
ColorKraft Auto RefinishersAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ColorKraft Auto Refinishers: 81/100 on this factor. Category median: 89.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ColorKraft Auto Refinishers: 67/100 on this factor. Category median: 86.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ColorKraft Auto Refinishers: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ColorKraft Auto Refinishers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ColorKraft Auto Refinishers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ColorKraft Auto Refinishers: 97/100 on this factor. Category median: 60.A
97
Bar = this company · dark tick = category median.
Star ratings
93 Google reviews we collected
4.8of 5
5 stars8692%
4 stars33%
3 stars11%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
97%praise
Praise14397%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price862%
Reasonable538%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4229%
Would recommend2920%
Staff & attitude2114%
Speed & response1812%
Communication1812%
Price & value139%
Honesty & trust64%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a fantastic job on my 2004 4Runner, its original paint job lasted 22 years and was long overdue for a total refresh.”
“I'm impressed with the standard of quality exemplified by Colorkraft Auto Refinishers and strongly recommend my friends and family.”
“Great job of communication throughout the process and really nice attention to detail.”
“They were honest, efficient, and communicated clearly throughout the entire process.”
“Courteous and professional, their team is easy to work with and they deliver on what they commit to … two thumbs up, these guys got game.”
“If you are looking for quality at a reasonable price then these are your guys.”
“I’ve brought my car here three times and it always turns out perfect, they are quick and reliable.”
People customers mention
Josh6 reviews
Karen4 reviews
Nashville3 reviews
Ryan3 reviews
Porsche3 reviews
Audi3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ColorKraft Auto Refinishers for 5 kinds of job. Pick one to see what they paid and said.
KKevin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
A Huge Thanks to Karen and the whole crew at ColorKraft. They did a Fantastic job on our 2008 Audi A4. Being an older car parts were not easy to find. Leave it to Karen and her team the car looks even better than it did.
Great priceBody & Trim
Hhershel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did a great job. I had corrosion warranty work. The dealer told me it wouldn’t match. They were wrong. I cannot tell where it was painted. I think it looks as good as it did when I bought it.
Reasonable pricePainting
JJohnLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
maybe somebody can do as good as these guys but they won't do better ever. I used to go to all the body shops picking up hazardous waste and this one is the real deal. they will treat you right
Great pricePaintingAuto detailing
DDusty10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Can speak highly enough of Karen and the entire team at ColorKraft. They did a fantastic job on my 2004 4Runner, its original paint job lasted 22 years and was long overdue for a total refresh. Great job of communication throughout the process and really nice attention to detail. And nice connection to a provider…
Painting
BBob7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The team at Color Kraft did an amazing job of replacing a front right fender and headlight on this 2009 Infiniti G37 and the estimated quote was spot on thanks sending future business your way👈
Great pricePaintingBody & Trim
TTimLocal Guide · 133 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Special thanks to Karen and the Color Kraft Auto team in Columbia for providing top-notch service for my daughter's car.
Team work make dreams work! ✨️ ✨️✨️✨️✨️
#thebestshop #colorkraft #bodyshop #thereal312tj #312johnsonfamily
A Huge Thanks to Karen and the whole crew at ColorKraft. They did a Fantastic job on our 2008 Audi A4. Being an older car parts were not easy to find. Leave it to Karen and her team the car looks even better than it did.
Price assessment: Great price
Services: Body & Trim
H
hershel eller4 reviewsiTotal number of Google reviews hershel has written across all businesses on Google Maps, not just this one.
They did a great job. I had corrosion warranty work. The dealer told me it wouldn’t match. They were wrong. I cannot tell where it was painted. I think it looks as good as it did when I bought it.
Price assessment: Reasonable price
Services: Painting
J
John BatchelerLocal Guide · 38 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
maybe somebody can do as good as these guys but they won't do better ever. I used to go to all the body shops picking up hazardous waste and this one is the real deal. they will treat you right
Price assessment: Great price
Services: Painting, Auto detailing
D
Dusty Doddridge10 reviewsiTotal number of Google reviews Dusty has written across all businesses on Google Maps, not just this one.
Can speak highly enough of Karen and the entire team at ColorKraft. They did a fantastic job on my 2004 4Runner, its original paint job lasted 22 years and was long overdue for a total refresh. Great job of communication throughout the process and really nice attention to detail. And nice connection to a provider for powder coating the roof rack, spare tire hitch and ladder, and step-up bars. Quality paint job and very happy with result. Would not go anywhere else for future work.
Services: Painting
B
Bob Smythe7 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
The team at Color Kraft did an amazing job of replacing a front right fender and headlight on this 2009 Infiniti G37 and the estimated quote was spot on thanks sending future business your way👈
Price assessment: Great price
Services: Painting, Body & Trim
T
Tim JohnsonLocal Guide · 133 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Special thanks to Karen and the Color Kraft Auto team in Columbia for providing top-notch service for my daughter's car.
Team work make dreams work! ✨️ ✨️✨️✨️✨️
#thebestshop #colorkraft #bodyshop #thereal312tj #312johnsonfamily
Price assessment: Great price
Services: Painting, Headlight polishing, Body & Trim
J
Jon JonesLocal Guide · 27 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Took my truck here to get repaired. And they did an Amazing job!!!!!!!!! They even detailed it for me!! It looks so good and I couldn't be happier. Colorkraft is the best place to take your vehicle if it needs any body repair or paint 🎨
Price assessment: Great price
Services: Painting, Body & Trim, Side view mirror repair
A
Anthony StephensonLocal Guide · 17 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
ColorKraft has done work for me on four different vehicles. They did a great job on all four. If you are looking for quality at a reasonable price then these are your guys.
Price assessment: Reasonable price
Services: Painting, Auto detailing
C
Christopher Heaney1 reviewiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
When a deer collided the side of my car, that wiped out the passenger side. The restoration to my car was magnificent, was better that new. The staff was great and very prompt.
Price assessment: Reasonable price
Services: Body & Trim
R
Ronald Sherry9 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.