Analyzing 7,643,0887.6M ReviewsFor 21,58621.6K Experts
Customers frequently praise the service department for punctual appointments, clear communication regarding repairs and costs, and friendly staff who keep them informed throughout the process. Common services include oil changes, tire rotations, and recall repairs, often completed faster than estimated. However, some reviews cite significant delays in completing repairs, difficulty reaching the phone system, and instances of damage to vehicles or incorrect parts installation.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
772 Google reviews we collected
Phrases our text analysis found in 520 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 520 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was done by a caring and professional staff.”
“Vehicle was serviced in a timely manner as scheduled.”
“UPDATE: I recently had to take my care back in for repairs when an old, slow, oil leak worsened.”
“Always a great experience with this dealer and their service.”
“Also on the oil change the tech was careless and damaged one of my wheels pretty bad with his/her socket.”
“excellent job- highly recommend Chris Farris , he goes above and beyond to ensure i was taken care and kept me informed -”
“…surpass any other experience I’ve had in purchasing a vehicle and I highly recommend everyone by their car from this dealership and if you can ask fo…”
“Until they hire some competent techs, I would recommend avoiding this dealership if you care about your vehicle.”
“I feel that their maintenance costs and service prices are always fair.”
“Nice place, great service, just kinda pricey”
“Buying a car can be so stressful, and uncertain as far as how honest they are being with you.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Ford of Columbia Service for 8 kinds of job. Pick one to see what they paid and said.
Always a great experience with this dealer and their service. Sometimes it is hard to get in touch with the phone system, but other than that it is a great experience.
Easily scheduled oil change & tire rotation. Vehicle was serviced in a timely manner as scheduled. I was notified of an open recall on the vehicle. Later I scheduled the recall repair. The recall repair was completed much quicker than estimated and I was kept notified of it's status all through the process.…
They did an okay job on the oil change only recommended services based on mileage not quality of fluid or filters with recommendations. Also on the oil change the tech was careless and damaged one of my wheels pretty bad with his/her socket.
excellent job- highly recommend Chris Farris , he goes above and beyond to ensure i was taken care and kept me informed -
Great service from the Service Department. Gave me clear expectations and explained everything well. Communication was excellent. Very friendly and courteous.
The service department is very responsive. Kept me updated and their facility is super nice!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 80 | — |
| Tire rotations | 70 | — |
| Vehicle Inspection | 50 | — |
| Transmission | 21 | — |
| Auto maintenance | 19 | — |
| Electrical repair | 10 | — |
| General repairs & maintenance | 9 | — |
| Electrical | 6 | — |
4.8 ★★★★★ 772 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always a great experience with this dealer and their service. Sometimes it is hard to get in touch with the phone system, but other than that it is a great experience.
Easily scheduled oil change & tire rotation. Vehicle was serviced in a timely manner as scheduled. I was notified of an open recall on the vehicle. Later I scheduled the recall repair. The recall repair was completed much quicker than estimated and I was kept notified of it's status all through the process. Everything was done by a caring and professional staff.
Ford of Columbia and Ben provide professional and courteous service!
I was pleased with the service and the time it took for my repair.
They did an okay job on the oil change only recommended services based on mileage not quality of fluid or filters with recommendations. Also on the oil change the tech was careless and damaged one of my wheels pretty bad with his/her socket.
excellent job- highly recommend Chris Farris , he goes above and beyond to ensure i was taken care and kept me informed -
I just purchased my beautiful Hyundai ELANTRA from Ford Of Columbia and it was the most positive experience that I have ever had purchasing a vehicle! I purchased this vehicle without ever seeing it in person which was a first for me! The service department turned my 2023 totally loaded beautiful vehicle into looking like it is brand new at no cost to me! They went above and beyond in their work and I am so impressed with this dealership of the sales department, Cannon, who I bought my car from and the service department, which turned it into an absolute gorgeous vehicle! I have had so many comments from people who have seen my car that it is absolutely gorgeous and it truly is. I cannot think you all enough for everything that you put into my purchasing my car from you from afar. I will never buy another vehicle from anyone, but you! Buying a car can be so stressful, and uncertain as far as how honest they are being with you. This experience far surpass any other experience I’ve had in purchasing a vehicle and I highly recommend everyone by their car from this dealership and if you can ask for Cannon!
Great service from the Service Department. Gave me clear expectations and explained everything well. Communication was excellent. Very friendly and courteous.
Excellent customer service.
Always good customer service especially by Christian!
Analyzing 7,643,0887.6M ReviewsFor 21,58621.6K Experts
