Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Momentum penalty72−2.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Caliber Collision

Columbia, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #303Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 206 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 74% of auto repair shops.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 66% of auto repair shops.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 72% of auto repair shops.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Caliber Collision for 5 kinds of job.

Caliber Collision for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Painting” · showing 20

Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Caliber in Columbia fixed my daughter’s rear bumper. We were updated frequently through text every step of the way. They worked well with insurance and getting a rental. The work was finished in a week time and they called once completed to set up pickup and went over everything in person! Very nice experience!

Reasonable pricePaintingBody & Trim
Terminator6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They do great work at Caliber Columbia. Kept he updated regularly and the work was perfect!!

Great pricePaintingBody & Trim
JohnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very good service, took great care of me and my car, keep you informed on all repairs and completed the repairs on time. Thank you Caliber Collision.

PaintingBody & Trim
Kindal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Keo is awesome!

PaintingBody & Trim
Janice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great repair shop

PaintingBody & Trim
JenniferLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Caliber did a bumper repair/replacement for me recently. They kept me updated via text and worked seamlessly with Progressive Insurance. At pickup, they offered several payment options including Klarna and Affirm. Great experience!

Reasonable pricePaintingBody & Trim
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is the second time I have used Caliber. They will get all of my business in the future

PaintingBody & Trim
Miguel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Julia at Caliber Collision in Columbia, TN was awesome. She was very thorough, helpful, and understanding during a stressful situation after an accident. She always took the time to explain everything clearly and made the whole process feel way less overwhelming. On top of that, she was genuinely pleasant and easy…

Great pricePaintingBody & Trim
Alaynna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If having to deal with State Farm insurance, this is the place to go. I had to have repairs done to my car through someone else’s insurance who was at fault and caliber collision made the process so easy. Julia kept me informed the entire process and my car was done earlier than the expected time. They did good on the repairs.

TiresPaintingBody & Trim
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The staff was awesome, and the updates were greatly appreciated.

PaintingBody & Trim
Roxanna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

EXCELLENT TIMELY FASHION VERY PROFESSIONAL AND FRIENDLY THROUGH MY WHOLE EXPERIENCE I WILL DEFINITELY USE THEM AGAIN OVERALL GREAT EXPERIENCE FROM DAY 1😃😃😃😃😃

Great pricePaintingBody & Trim
Dreama11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fabulous service! I was kept informed of the progress daily through texts! My new car was involved in an accident, and they made it look new again! Great paint job! Good people!

Great pricePainting
ThomasLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I highly recommend Caliber Collision. Excellent customer service, excellent repairs and they kept me informed with almost daily updates. Top notch in every category. Terrific people and did I mention that my car was finished a week earlier than originally planned? I wouldn’t go anywhere else.

PaintingBody & Trim
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Communication was excellent, my car was ready on time, employees were extra courteous (think Chick-fil-A) and my car looks better than it did even before the accident!

Body & TrimPainting
Evan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good communication throughout the process, repair done pretty quickly and done well. Answered the phone whenever I called with a question.

Body & TrimPainting
Joe9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Caliber was able to get my car in and begin repairs quickly when other shops were booking a month or more out. Since this was an insurance repair and a car rental expense was involved, this was extremely helpful. They did a great job on the repair.

Body & TrimPainting
Moore1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A great place to take your car. Everybody was friendly and they got finished early. Thank you Caliber Collision

Body & TrimPainting
NancyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Done the work promised in a respectable time frame. Truck looks like new again!

Body & TrimPainting
Britt!Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Been waiting half a year for them to get a part that they broke and they don't really seem to care about it.

Painting
Terri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service. Good communicators on process of repair. Car was returned looking as if it were brand new.

Body & TrimPainting

Show more painting reviews (18 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 30%Overpriced 0%Not sure 20%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim67—
Painting38—
Tires3—
Steering & suspension repair3—
Electrical2—

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