Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Caliber Collision 4.9 out of 5 based on 81 reviews, with the owner responding to 99% of feedback. Customers frequently highlight punctuality, noting repairs were often completed ahead of schedule, and praise the staff for maintaining consistent communication through text updates and professional interactions. The shop is credited for handling insurance claims smoothly, providing rental cars, and delivering high-quality body work that restored vehicles to factory condition. The only negative comment cited excessive pricing for a minor paint repair, suggesting a potential discrepancy in cost estimates compared to other local providers.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
81 Google reviews we collected
Phrases our text analysis found in 54 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, on-time delivery, highly recommended, Mrs.”
“Great communication and worked well with my insurance.”
“They were very responsive, helpful, friendly and updated me on every step as my car was being completed.”
“100% recommend them to anybody i talk to and will never go anywhere else if we need repairs done!”
“the manager took it upon himself to order a part for my car, and even put it on in the parking lot to make it quick and easy.”
“Very honest with everything, polite, and professional.”
“I stopped in this morning for a quick 20-minute appointment to get a visual estimate on my vehicle after a minor fender-bender.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Caliber Collision for 3 kinds of job. Pick one to see what they paid and said.
When I hit the deer, Progressive set everything up through caliber collision. What a quality company for them to go through. It took a little bit for parts to come in (no fault of theirs), the updates were awesome too. Pro tip, don't opt out of their messaging system like I did accidentally. I hope I never have to…
excellent customer service. the manager took it upon himself to order a part for my car, and even put it on in the parking lot to make it quick and easy. I would recommend Caliber in Fortville to anyone!
Overall excellent experience with caliber collision in Fortville!! I will absolutely take my car back to them if I need to again. They were very responsive, helpful, friendly and updated me on every step as my car was being completed. Every person I interacted with was professional and kind. Fabulous customer service!!
The whole repair process went smoothly and everybody at the office was polite and professional. The repair was done very well and a couple days ahead of schedule.
My repairs were done right the first time. No hassle and they were early on finishing. They gave updates on the progress of repairs. I would definitely use them again.
Great staff - great repair. Went above and beyond. Great communication and worked well with my insurance.
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 17 | — |
| Painting | 13 | — |
| Steering & suspension repair | 2 | — |
4.9 ★★★★★ 81 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
A PLUS ALWAYS A PLEASURE WITH CALIBER! BILL SMITH APPRECIATES YOU MUCH!
We are glad you noticed, Bruno! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
When I hit the deer, Progressive set everything up through caliber collision. What a quality company for them to go through. It took a little bit for parts to come in (no fault of theirs), the updates were awesome too. Pro tip, don't opt out of their messaging system like I did accidentally. I hope I never have to use them again, but if I do, I know their work will be a high quality. I send thank yous to everyone there.
We are so grateful to have had the opportunity to work with you, Andrew! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Amazing service
We are glad you noticed, Tracy! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Very good experience, give them a chance, rental car onsite.
We are glad you noticed, Edward! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Excelentes atencion entrega a tiempo recomendados sra hidalgo
We are so grateful to have had the opportunity to work with you, Diego! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
excellent customer service. the manager took it upon himself to order a part for my car, and even put it on in the parking lot to make it quick and easy. I would recommend Caliber in Fortville to anyone!
We are so grateful to have had the opportunity to work with you, Andrew! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Exceptional experience!!
We are glad you noticed, Shannon! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Overall excellent experience with caliber collision in Fortville!! I will absolutely take my car back to them if I need to again. They were very responsive, helpful, friendly and updated me on every step as my car was being completed. Every person I interacted with was professional and kind. Fabulous customer service!!
We are so grateful to have had the opportunity to work with you, Ashleigh! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Great job repairing damage to my truck. I highly recommend Caliber Collision.
We are glad you noticed, John! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
The whole repair process went smoothly and everybody at the office was polite and professional. The repair was done very well and a couple days ahead of schedule.
Caliber Collision is committed to our purpose of Restoring the Rhythm of Your Life® every day. Glad you hear your car was fixed ahead of schedule and you are back on the road.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
