Auto body shop · Fishers, IN · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 123 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★59 Google reviews · 22 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Diamond Collision Repair five stars based on fifty-nine reviews, noting that the owner has not replied to any comments. Customers frequently describe the shop as punctual and communicative, with staff providing regular updates throughout the repair process. Recurring themes include reasonable pricing, often significantly lower than estimates from other providers, and the use of OEM parts. Reviewers highlight the professional and friendly service, noting that vehicles were restored to look like new within promised timeframes.
Google rating: 5.0 out of 5 from 59 reviews (98% five-star).
Reviews on this page: 59 Google reviews (47 with written comments, 10 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 11, 2026.
Service: Auto Body Shop serving Fishers, Indiana.
Data from Google, last updated November 3, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Diamond collision repairAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Diamond collision repair: 98/100 on this factor. Category median: 90.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Diamond collision repair: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Diamond collision repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Diamond collision repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
5.0of 5
5 stars5898%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
98%praise
Praise11398%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2320%
Staff & attitude2118%
Quality & results1917%
Would recommend1816%
Price & value1412%
Honesty & trust1110%
Communication98%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lorenzo got me in quickly for an estimate, offered a fair and honest price (much lower than other shops), and was super flexible with my schedule for…”
“Lorenzo the owner is honest and personable, easy to talk too!”
“Thanks Diamond Collision and a special thank you Lorenzo for help me to get back on the road quickly and doing a great job.”
“…Indiana has one of the scratches the DENT and the lettering was all messed up near the glass area and the light on the driver side rear end needed to…”
“Always get multiple quotes from different places but I HIGHLY recommend swinging by and seeing what they can do for you.”
“This place is great very reasonable cost with Grade A+ work and great satisfaction and customer friendly”
“From being transparent with costs to the punctuality, they gave me nothing but professional level service.”
“The team was professional, friendly, and kept me updated throughout the entire repair process.”
People customers mention
Lorenzo8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Diamond collision repair for 4 kinds of job. Pick one to see what they paid and said.
BBroLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lorenzo and his team did a terrific job fixing up and painting my bumper after a hit and run. I would definitely recommend them.
Great priceBody & Trim
WWilliams6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent service! The team was professional, friendly, and kept me updated throughout the entire repair process. They did an amazing job, and my car looks like new again. I really appreciate their attention to detail and great customer service. I highly recommend Diamond Collision Repair!
DDavidLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They had good customer service and gave me exactly what I asked for it when I came in. I would definitely recommend them 💯
CCLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This place is great very reasonable cost with Grade A+ work and great satisfaction and customer friendly
PaintingBody & Trim
DDanielle13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
On 8/30 I was having a gender reveal party and my car was hit by a U-Haul. I had to look up a repair collision shop for my car to be repaired. I went by the closest one and best reviews. I called Diamond Collision spoke with Lorenzo and he was very nice and open availability. I got my car in and repaired very…
Reasonable pricePaintingBody & TrimService not listed
DDanielle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Diamond Collision Repair did an incredible job on my car! Lorenzo got me in quickly for an estimate, offered a fair and honest price (much lower than other shops), and was super flexible with my schedule for drop-off and pickup. He kept me informed throughout and made the whole process easy and stress-free.
As a…
Unfortunately, I didn’t take a picture of the before. I believe the owner of Diamond Collision 47Th St. In Indianapolis, Indiana has one of the scratches the DENT and the lettering was all messed up near the glass area and the light on the driver side rear end needed to be replaced. He Perform nothing short of a miracle! I purchased the tail light accessory on Amazon which he installed. He had to get a new Mercedes-Benz emblem on the rear which he did. I opted to take the GLA 250 and 4Matic off. I think it gives it the cleaner look. I am 100% completely satisfied with the work the time it took to do the work I took it in Wednesday after work at 6 o’clock before he closed and I had it back that Friday at noon. he had to fix a dent and scratches and he had to paint and bake. Can’t beat the price! Lorenzo the owner is honest and personable, easy to talk too! respectable and well mannered..all of those things matter to me When I’m doing business and spending my hard earned money .
Price assessment: Great price
Services: Painting, Body & Trim
B
Bro MarLocal Guide · 30 reviewsiTotal number of Google reviews Bro has written across all businesses on Google Maps, not just this one.
Excellent service! The team was professional, friendly, and kept me updated throughout the entire repair process. They did an amazing job, and my car looks like new again. I really appreciate their attention to detail and great customer service. I highly recommend Diamond Collision Repair!
D
David GoinsLocal Guide · 23 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
On 8/30 I was having a gender reveal party and my car was hit by a U-Haul. I had to look up a repair collision shop for my car to be repaired. I went by the closest one and best reviews. I called Diamond Collision spoke with Lorenzo and he was very nice and open availability. I got my car in and repaired very quickly. I’m so happy with the outcome can’t tell anything ever happened. Thanks Diamond Collision and a special thank you Lorenzo for help me to get back on the road quickly and doing a great job.
Price assessment: Reasonable price
Services: Painting, Body & Trim, Service not listed
D
Danielle Wade8 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Diamond Collision Repair did an incredible job on my car! Lorenzo got me in quickly for an estimate, offered a fair and honest price (much lower than other shops), and was super flexible with my schedule for drop-off and pickup. He kept me informed throughout and made the whole process easy and stress-free.
As a woman, it can sometimes feel daunting to find car professionals who are truly trustworthy but Lorenzo exceeded my expectations. I’m so grateful my car is fixed and looks like nothing ever happened.
Check out the photos - you can’t even tell where the damage was. I found this shop through Reddit and I’m so glad I did. I hope I never need Lorenzo’s services again, but if I do, I know exactly where I’m going. Highly, highly recommend!
Price assessment: Great price
Services: Painting, Body & Trim
J
Joe VLocal Guide · 22 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Lorenzo is great to work with at Diamond Collision and has helped us numerous times with a few different vehicles we've needed repairs and damage work done. Highly recommend.
