Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty62−3.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.7★ from 796 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 65% of auto body shops.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 46% of auto body shops.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 92% of auto body shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 62% of auto body shops.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.228
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.70
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#96 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 228 Google reviews tagged “Body & Trim” · showing 20

SharonLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great communication - texted me every day - fast service!

Reasonable priceBody & Trim
LoveleeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have had to use Caliber for collision services more than I would I have liked, for some reason drivers enjoy colliding into my car while it is parked, smh. Caliber is my go to because they provide an excellent white glove professional and timely service. Landon exemplifies the meaning of providing a white glove…

Great priceBody & Trim
CLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Trevor was great!

Not sureBody & Trim
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

UPDATE: As requested in their response to my initial review, I reached out to the Caliber community manager. No response from them, and no one from the shop in question has attempted to contact me in several weeks. Ultimately, I decided to take the vehicle to my regular mechanic. Ironwood Automotive (who I can't…

Steering & suspension repairPaintingBody & Trim
dave2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fixed -insurance claim

Great pricePaintingBody & Trim
Ed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

If I could give zero stars I would. Insurance requested Caliber’s inspection of tires to determine if they were damaged by collision. When I went to Caliber on March 9, 2025 the guy who inspected and drove my car said he would be sending the notes to the insurance, he didn’t. On March 31, 2026 I called Caliber and…

Not sureElectricalBody & Trim
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Daryl Was my primary interface. He was very engaging to keep me apprised of the stages of the repairs. He was very professional and precise in all the information we discussed almost daily. The whole operation there was top notch and I would recommend them to anyone looking for similar work.

Great pricePaintingElectricalAuto engine diagnostic
Benjamin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Although I was initially given a 10 day estimation, the repair took 31 days. In spite of that, I was kept up to date and the repairs were satisfactory.

Reasonable pricePaintingBody & Trim
SherrinaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I enjoyed working with Caliber Collison. They communicated with me regularly to let me know where they were with repairing my vehicle. They have good customer service, and were prompt with scheduling and follow up. The workmanship is solid thus far and the costs were more than fair.

Reasonable priceBody & Trim
MonicaLocal Guide · 415 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★

Didn't do a good job with my insurance repair work. My car is not aligned and vibrates heavily. The missed putting one thing in the repair list and now my insurance will not cover it. It's their miss... Also they left the cover of my battery in the back seat. Car was definitely not cleaned or buttoned up correctly. Disappointing

Not sureSteering & suspension repairBody & Trim
Starbwoy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The stood on business fixing my jaguar xjl more than satisfied they repaired it as if my car was thier personal car 💯

Customer photo from Starbwoy's reviewCustomer photo from Starbwoy's reviewCustomer photo from Starbwoy's review
Reasonable pricePaintingBody & Trim
Blanton9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Repaired my damaged truck bed as good as new. Quick turnaround time. 👍

PaintingBody & Trim
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Caliber was able to fix my car in a timely manner all while keeping me updated on the process. Would recommend and use their services again.

Reasonable pricePaintingBody & Trim
Laney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If I could give this place 10 stars, I would! I dropped my car off to get fixed on March 11th and just got it back today (April 9th) and they did the best job! The accident I was in was the other drivers fault and when they removed parts, they found additional damage and contacted the insurance themselves and left…

Customer photo from Laney's reviewCustomer photo from Laney's reviewCustomer photo from Laney's review
Great pricePaintingBody & Trim
Tyler6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great communication throughout the process. Even got my car back a day earlier.

Body & Trim
Shirley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was very satisfied with the service at Caliber Collison because they went beyond what l needed to be done not only did they repair the damage that was done but remove old scratches and detailed my car without extra cost and now my car looks awesome 👌 the staff were friendly and polite nice clean waiting room…

Body & Trim
MosesLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

The entire process for repairing my car was excellent. Communication with Caliber was informative and timely. The bodywork was completed on time, but there was a delay due to waiting for trim replacement parts from the OEM supplier. The delay pushed the completion date out a few days. I would recommend using Caliber Collision in the future.

Body & Trim
Caroline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★

Took several return visits to fix wipers, sunroof, interior molding. Did not provide follow up after returned for repairs. Would give 1 star but overall outside body work looked great.

Reasonable pricePaintingBody & Trim
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★

I have mixed feelings about this place. The work they did on my car was great, but the communication is virtually nonexistent. They didn't tell me when my car got delayed a week past the date I was supposed to pick it up. When I finally picked up the car they said there was one more part I would need to get…

PaintingBody & Trim
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Not only do they do fantastic work, but they communicate consistently throughout the process. I came here because they are on my insurance company’s list. They will now be my go-to place. I had to reschedule because of the flu and the snow. They managed to have my car ready far ahead of time because of a surgery I had scheduled. I 100% recommend.

Not surePaintingBody & Trim

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 51%Overpriced 0%Not sure 24%

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