How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty62−3.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORECaliber Collision
Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.7★ from 796 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for body & trim
Clear ✕All 228 Google reviews tagged “Body & Trim” · showing 20
Great communication - texted me every day - fast service!
I have had to use Caliber for collision services more than I would I have liked, for some reason drivers enjoy colliding into my car while it is parked, smh. Caliber is my go to because they provide an excellent white glove professional and timely service. Landon exemplifies the meaning of providing a white glove…
Trevor was great!
UPDATE: As requested in their response to my initial review, I reached out to the Caliber community manager. No response from them, and no one from the shop in question has attempted to contact me in several weeks. Ultimately, I decided to take the vehicle to my regular mechanic. Ironwood Automotive (who I can't…
Fixed -insurance claim
If I could give zero stars I would. Insurance requested Caliber’s inspection of tires to determine if they were damaged by collision. When I went to Caliber on March 9, 2025 the guy who inspected and drove my car said he would be sending the notes to the insurance, he didn’t. On March 31, 2026 I called Caliber and…
Daryl Was my primary interface. He was very engaging to keep me apprised of the stages of the repairs. He was very professional and precise in all the information we discussed almost daily. The whole operation there was top notch and I would recommend them to anyone looking for similar work.
Although I was initially given a 10 day estimation, the repair took 31 days. In spite of that, I was kept up to date and the repairs were satisfactory.
I enjoyed working with Caliber Collison. They communicated with me regularly to let me know where they were with repairing my vehicle. They have good customer service, and were prompt with scheduling and follow up. The workmanship is solid thus far and the costs were more than fair.
Didn't do a good job with my insurance repair work. My car is not aligned and vibrates heavily. The missed putting one thing in the repair list and now my insurance will not cover it. It's their miss... Also they left the cover of my battery in the back seat. Car was definitely not cleaned or buttoned up correctly. Disappointing
The stood on business fixing my jaguar xjl more than satisfied they repaired it as if my car was thier personal car 💯
Repaired my damaged truck bed as good as new. Quick turnaround time. 👍
Caliber was able to fix my car in a timely manner all while keeping me updated on the process. Would recommend and use their services again.
If I could give this place 10 stars, I would! I dropped my car off to get fixed on March 11th and just got it back today (April 9th) and they did the best job! The accident I was in was the other drivers fault and when they removed parts, they found additional damage and contacted the insurance themselves and left…
Great communication throughout the process. Even got my car back a day earlier.
I was very satisfied with the service at Caliber Collison because they went beyond what l needed to be done not only did they repair the damage that was done but remove old scratches and detailed my car without extra cost and now my car looks awesome 👌 the staff were friendly and polite nice clean waiting room…
The entire process for repairing my car was excellent. Communication with Caliber was informative and timely. The bodywork was completed on time, but there was a delay due to waiting for trim replacement parts from the OEM supplier. The delay pushed the completion date out a few days. I would recommend using Caliber Collision in the future.
Took several return visits to fix wipers, sunroof, interior molding. Did not provide follow up after returned for repairs. Would give 1 star but overall outside body work looked great.
I have mixed feelings about this place. The work they did on my car was great, but the communication is virtually nonexistent. They didn't tell me when my car got delayed a week past the date I was supposed to pick it up. When I finally picked up the car they said there was one more part I would need to get…
Not only do they do fantastic work, but they communicate consistently throughout the process. I came here because they are on my insurance company’s list. They will now be my go-to place. I had to reschedule because of the flu and the snow. They managed to have my car ready far ahead of time because of a surgery I had scheduled. I 100% recommend.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 228 | — |
| Painting | 143 | — |
| Steering & suspension repair | 21 | — |
| Electrical | 13 | — |
| Tires | 12 | — |
| Welding | 10 | — |
| Auto engine diagnostic | 5 | — |
| Air & cabin filter replacement | 3 | — |





