Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty62−3.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.7★ from 796 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 65% of auto body shops.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 46% of auto body shops.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 92% of auto body shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 62% of auto body shops.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.54
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Electrical”

Ed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

If I could give zero stars I would. Insurance requested Caliber’s inspection of tires to determine if they were damaged by collision. When I went to Caliber on March 9, 2025 the guy who inspected and drove my car said he would be sending the notes to the insurance, he didn’t. On March 31, 2026 I called Caliber and…

Not sureElectricalBody & Trim
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Daryl Was my primary interface. He was very engaging to keep me apprised of the stages of the repairs. He was very professional and precise in all the information we discussed almost daily. The whole operation there was top notch and I would recommend them to anyone looking for similar work.

Great pricePaintingElectricalAuto engine diagnostic
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Caliber kept me informed of where my car was at in the repair process the entire time and it was even ready a day earlier than estimated. Not only was it good as new, but it was actually cleaner than when I dropped it off. I would definitely recommend them.

Reasonable pricePaintingElectricalBody & Trim
Ella13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

i've used this caliber location for two repairs through insurance - they do an amazing job and keep you updated throughout the entire process. and the ladies in the front are super friendly!

Not sureElectricalBody & Trim
Alex9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Couldn't be more pleased with the ultra-professionalism of the whole service/experience, from towing to repairs to return-of-vehicle. Communication almost too good to be true. Pleasant, people-oriented staff, whether waiting area or behind the scenes. And in an era of parts shortages and supply line failures, the…

Body & TrimElectricalSteering & suspension repair
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience with Caliber. They were extremely responsive and the work was high quality. My car is back to looking brand new. They worked great with my insurance company and were extremely communicative throughout the process. They made the transfer to and from the rental car easy. I can't sat enough about the…

Body & TrimElectricalPainting
RodricLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

They communication was not as good as it should of been on repairs. After job completion. Still having unresolved issues with my vehicle. I will say that the body work looks phenomenal. I will definitely will leave a updated review once everything is finally resolved.

Body & TrimElectricalSteering & suspension repair
shawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They were very efficient

Air & cabin filter replacementAir conditioningElectrical+ Quality
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Some of the best, most intelligent, most professional, and polite people I have ever worked with at ANY company. They were flexible and dealt with the particulars of my situation well. The work done on my vehicle was great and turnaround time above average.

Body & TrimElectricalPainting+ Punctuality+ Quality+ Professionalism
AmandaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimElectricalPainting
Iron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Body & TrimElectricalSteering & suspension repair
I13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

ElectricalPainting
JamesLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

ElectricalPaintingSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 51%Overpriced 0%Not sure 24%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim228—
Painting143—
Steering & suspension repair21—
Electrical13—
Tires12—
Welding10—
Auto engine diagnostic5—
Air & cabin filter replacement3—

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