Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Momentum penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 719 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 78% of auto body shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 62% of auto body shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 94% of auto body shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 99% of auto body shops.A
99
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Caliber Collision for 7 kinds of job.

Caliber Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.220
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 220 Google reviews tagged “Body & Trim” · showing 20

DominickLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with Caliber Collision. My car was ready a week before it was supposed to be ready. Mr. Pat was excellent he kept me notified of the work being done and when I told Mr. Pat my insurance wasn’t paying for my rental anymore he stated well let me see if I can get the process speeded up and sure…

Great pricePaintingBody & Trim
Karla7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a phenomenal experience with Haley. She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect! Highly recommend their services because of Haley.

Not surePaintingBody & Trim
StephenLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caliber Collision Emily and did a great job. They kept in touch during the process to let me know what was going on and actually got it fixed a day or two early. Very satisfied with them.

PaintingBody & Trim
BarbaraLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My car had been sideswiped by another vehicle. When I got it back, it looked like brand new. It was returned a week ahead of the scheduled time estimated. All of the staff were exceptionally friendly and they all served with a smile.

Reasonable pricePaintingBody & Trim
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Pat and the ENTIRE Team at Caliber came through today, going above and beyond to provide OUTSTANDING customer service. They could not have been more accommodating, knowing I was in a scheduling jam. Appreciate them all!

Great priceBody & Trim
MeganLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Johnny took wonderful care of me. My vehicle was at another body shop for a month with a TERRIBLE experience from them, My insurance sent me to Caliber. From start to finish I was kept up to date and informed with all process of the vehicle. Down to the day it was complete, Johnny was nice enough to deliver the…

Reasonable pricePaintingBody & Trim
RaymondLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Emily at the reception desk is professional and friendly. Hailey was excellent explaing the estimate.

Body & Trim
chandraLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Car ready when promised , looks great!

Reasonable priceBody & Trim
JeffreyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing work! Blown away by the quality.

Great priceBody & Trim
VictoriaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great coordination with the car rental place. Much appreciated.

PaintingBody & Trim
E.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dan was professional, knowledgeable, and easy to work with. He explained everything clearly, kept me informed throughout the process, and provided excellent customer service. I highly recommend this Caliber to anyone needing body shop repairs.

Body & Trim
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank You Caliber Collision for a Job well done!

PaintingBody & TrimService not listed
Carolyn15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Everyone was very friendly and extremely nice to deal with.

Reasonable pricePaintingBody & Trim
OliviaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Everyone at Caliber were wonderful to work with, and the technician who worked on my Rav4 (I think his name was Johnny) went above and beyond to get it looking perfect again, including taking my rear wheel cover to a vehicle upholsterer! I highly recommend them to anyone in need of repairs from a collision!

PaintingBody & Trim
William8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Prompt, thorough, convenient, pleasant and helpful staff. Did great work. Everything happened as it should, without much effort on my part. What more is there to say? Maybe needs more parking spots.

Reasonable pricePaintingBody & Trim
Lucia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I got my car fixed here last month in March. Throughout the whole process they were so communicative and helpful. They explained everything to me and gave updates about the car. Shoutout to Pat for helping me out and explaining everything! My car is fixed and cleaned! Great service!

Reasonable priceBody & Trim
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Not good

OverpricedPaintingBody & Trim
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Pat took great care of my car while replacing a door. It was clean and perfect when I picked it up. Excellent work. Great service, great customer service, and great turnaround time. No complaints here.

Great pricePaintingBody & Trim
KellyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My car came in for body work and it looks absolutely amazing. It has not looked this beautiful and clean since the day I bought it. Pat was excellent. He kept me informed the entire time and his work is wonderful. Courtney organized everything with my rental, called the rental company to come get me and made…

Great priceBody & Trim
GloriaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Work was done within specified time... actually before completion date. They kept in-touch doing whole process. The work was flawless. I am very please with their service.

Reasonable priceBody & Trim

Show more body & trim reviews (200 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 42%Overpriced 4%Not sure 22%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim220—
Painting152—
Steering & suspension repair7—
Tires4—
Welding4—
Battery2—
Electrical2—

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