How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Momentum penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORECaliber Collision
Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 719 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 7 kinds of job.
Caliber Collision for body & trim
Clear ✕All 220 Google reviews tagged “Body & Trim” · showing 20
I had a great experience with Caliber Collision. My car was ready a week before it was supposed to be ready. Mr. Pat was excellent he kept me notified of the work being done and when I told Mr. Pat my insurance wasn’t paying for my rental anymore he stated well let me see if I can get the process speeded up and sure…
I had a phenomenal experience with Haley. She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect! Highly recommend their services because of Haley.
Caliber Collision Emily and did a great job. They kept in touch during the process to let me know what was going on and actually got it fixed a day or two early. Very satisfied with them.
My car had been sideswiped by another vehicle. When I got it back, it looked like brand new. It was returned a week ahead of the scheduled time estimated. All of the staff were exceptionally friendly and they all served with a smile.
Pat and the ENTIRE Team at Caliber came through today, going above and beyond to provide OUTSTANDING customer service. They could not have been more accommodating, knowing I was in a scheduling jam. Appreciate them all!
Johnny took wonderful care of me. My vehicle was at another body shop for a month with a TERRIBLE experience from them, My insurance sent me to Caliber. From start to finish I was kept up to date and informed with all process of the vehicle. Down to the day it was complete, Johnny was nice enough to deliver the…
Emily at the reception desk is professional and friendly. Hailey was excellent explaing the estimate.
Car ready when promised , looks great!
Amazing work! Blown away by the quality.
Great coordination with the car rental place. Much appreciated.
Dan was professional, knowledgeable, and easy to work with. He explained everything clearly, kept me informed throughout the process, and provided excellent customer service. I highly recommend this Caliber to anyone needing body shop repairs.
Thank You Caliber Collision for a Job well done!
Everyone was very friendly and extremely nice to deal with.
Everyone at Caliber were wonderful to work with, and the technician who worked on my Rav4 (I think his name was Johnny) went above and beyond to get it looking perfect again, including taking my rear wheel cover to a vehicle upholsterer! I highly recommend them to anyone in need of repairs from a collision!
Prompt, thorough, convenient, pleasant and helpful staff. Did great work. Everything happened as it should, without much effort on my part. What more is there to say? Maybe needs more parking spots.
I got my car fixed here last month in March. Throughout the whole process they were so communicative and helpful. They explained everything to me and gave updates about the car. Shoutout to Pat for helping me out and explaining everything! My car is fixed and cleaned! Great service!
Not good
Pat took great care of my car while replacing a door. It was clean and perfect when I picked it up. Excellent work. Great service, great customer service, and great turnaround time. No complaints here.
My car came in for body work and it looks absolutely amazing. It has not looked this beautiful and clean since the day I bought it. Pat was excellent. He kept me informed the entire time and his work is wonderful. Courtney organized everything with my rental, called the rental company to come get me and made…
Work was done within specified time... actually before completion date. They kept in-touch doing whole process. The work was flawless. I am very please with their service.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 220 | — |
| Painting | 152 | — |
| Steering & suspension repair | 7 | — |
| Tires | 4 | — |
| Welding | 4 | — |
| Battery | 2 | — |
| Electrical | 2 | — |