Auto body shop · Richmond, VA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Momentum penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#106 of 133 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★719 Google reviews · 24 photos
91%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Caliber Collision for its quality body repair work, prompt turnaround times, and clear communication regarding insurance paperwork and rental coordination. The majority of reviewers highlight the friendly and professional nature of the staff, noting that vehicles were often returned ahead of schedule. However, a minority of low-star reviews cite recurring issues with appointment scheduling errors and instances where repairs allegedly caused additional damage to the vehicle.
Google rating: 4.8 out of 5 from 719 reviews (91% five-star).
Reviews on this page: 718 Google reviews (431 with written comments, 18 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 28, 2026.
Service: Auto Body Shop serving Richmond, Virginia.
Data from Google, last updated November 4, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Caliber CollisionAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision: 78/100 on this factor. Category median: 89.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision: 62/100 on this factor. Category median: 85.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision: 74/100 on this factor. Category median: 59.B
74
Bar = this company · dark tick = category median.
Star ratings
718 Google reviews we collected
4.8of 5
5 stars65491%
4 stars233%
3 stars71%
2 stars41%
1 star304%
Praise vs complaints
Phrases our text analysis found in 431 written reviews
94%praise
Praise66394%
Complaints426%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1431%
Reasonable1942%
Overpriced24%
Not sure1022%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results18827%
Staff & attitude16323%
Would recommend11616%
Speed & response9614%
Communication9213%
Honesty & trust264%
Price & value243%
What customers talk about
We read 431 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect!”
“I went for a Body damage repair estimate And the technician was very polite, very informative, even gave me some other options for the damage repair.”
“She was extremely rude, unhelpful, and completely disorganized.”
“I would definitely recommend caliber collision on West Broad Street”
“I would not return here and would not recommend this location to anyone.”
“Thank you Pat for your prompt communication and care of our vehicle!”
“He said u will receive money back by check in three weeks, still wating for money and left three messages with them, never returned my calls.”
“Dan was professional, knowledgeable, and easy to work with.”
“…am at 7425 West Broad St (Richmond, VA) for a perfect job with clear, honest, friendly, respectful, proactive communication throughout.…”
“Edit: they're lying in their response and have the nerve to ask me to delete my review.”
“They DO care a great deal and have worked with me despite everything, and I honestly can't say I'd have the patience to deal with myself afterwards.”
“- Lack of Accountability: The receptionist suggested I leave my vehicle indefinitely without any estimate of when it would be inspected.”
People customers mention
Pat25 reviews
Courtney19 reviews
Hunter11 reviews
Johnny10 reviews
Street8 reviews
Stone7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Caliber Collision for 7 kinds of job. Pick one to see what they paid and said.
Aalice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I went for a Body damage repair estimate And the technician was very polite, very informative, even gave me some other options for the damage repair. I would definitely recommend caliber collision on West Broad Street
PPanneerselvam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Extremely Disappointing Experience – Terrible Management
I had a terrible experience with this Caliber Collision location. The management here is completely incompetent, and the scheduling manager was the worst part of it all. She was extremely rude, unhelpful, and completely disorganized. Appointments and updates…
Not sureService not listed
MMihreta2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you Pat for your prompt communication and care of our vehicle! We appreciated his care for detail and strive for helping us be 100% satisfied with our vehicle post work! I totally recommend Pat for your vehicle needs.
GGary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. They handled all of the insurance paperwork and got my car done in less time than originally estimated. I hope I won’t need their services again but know accidents happen and I can count on Calibre to get my vehicle back on the road in a timely manner
DDominickLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with Caliber Collision. My car was ready a week before it was supposed to be ready. Mr. Pat was excellent he kept me notified of the work being done and when I told Mr. Pat my insurance wasn’t paying for my rental anymore he stated well let me see if I can get the process speeded up and sure…
Great pricePaintingBody & Trim
KKarla7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a phenomenal experience with Haley. She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect! Highly recommend their services because of Haley.
I went for a Body damage repair estimate And the technician was very polite, very informative, even gave me some other options for the damage repair. I would definitely recommend caliber collision on West Broad Street
Response from the owner · 6 days ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future.
P
Panneerselvam C5 reviewsiTotal number of Google reviews Panneerselvam has written across all businesses on Google Maps, not just this one.
Extremely Disappointing Experience – Terrible Management
I had a terrible experience with this Caliber Collision location. The management here is completely incompetent, and the scheduling manager was the worst part of it all. She was extremely rude, unhelpful, and completely disorganized. Appointments and updates were a mess from start to finish. A repair shop should reduce your stress after an accident, not add to it. Zero accountability and horrible customer service. Take your vehicle somewhere else!
Price assessment: Not sure
Services: Service not listed
Response from the owner · a week ago
We pride ourselves on providing first-class customer service, and want to apologize. If you would like to share any additional details about your experience, please contact us via email at [email protected].
T
Tom Muldoon2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Thank you Pat for your prompt communication and care of our vehicle! We appreciated his care for detail and strive for helping us be 100% satisfied with our vehicle post work! I totally recommend Pat for your vehicle needs.
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
G
Gary Ash1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Great experience. They handled all of the insurance paperwork and got my car done in less time than originally estimated. I hope I won’t need their services again but know accidents happen and I can count on Calibre to get my vehicle back on the road in a timely manner
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Gary! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
D
Dominick DavisLocal Guide · 13 reviewsiTotal number of Google reviews Dominick has written across all businesses on Google Maps, not just this one.
I had a great experience with Caliber Collision. My car was ready a week before it was supposed to be ready. Mr. Pat was excellent he kept me notified of the work being done and when I told Mr. Pat my insurance wasn’t paying for my rental anymore he stated well let me see if I can get the process speeded up and sure enough I was ready a week early. Mr. Pat, the receptionist and the shop guys did a excellent job
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Dominick.
R
Renee Walker-RobinsonLocal Guide · 9 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
I am writing to express my extreme frustration regarding the appointment I scheduled for this morning, August 25, 2026, at 7:30 AM. After my accident—for which I was found not at fault—I booked this appointment online, completed all required paperwork, and received a formal confirmation.
Despite driving 10 miles out of my way and presenting my confirmation and the name of my assigned advisor to your receptionist, I was told I was not in your system. The handling of this error was unacceptable for the following reasons:
- Lack of Accountability: The receptionist suggested I leave my vehicle indefinitely without any estimate of when it would be inspected.
- Insurance Complications: I have rental and transportation coverage through Allstate, but the receptionist informed me that this coverage would not apply if I simply left the vehicle there without a confirmed service window. I tried calling the Allstate claims department while I was at your location, but they were not open yet, so I could not fix the problem.
- Resource Waste: I wasted significant time and fuel for an appointment that was confirmed by your own system, forcing me to scramble to find another shop.
The distress this caused during an already difficult time resulted in me crying and screaming in my car out of pure frustration on my way to work. I have a trip scheduled for September 9, 2026, and I was attempting to start the repair process early to avoid the scheduling conflicts I experienced during a previous two-week repair at a different Caliber location. What is the point of an online booking and documentation system if the location is unprepared to accommodate the appointment? This situation was entirely avoidable and caused unnecessary stress.
Edit: they're lying in their response and have the nerve to ask me to delete my review. I'm uploading a screenshot with the appointment e-mail I received with their address. The audacity.
Response from the owner · 2 months ago
Hi Renee, Thank you for reaching out. We always want to hear from those in our community and are sorry to hear that you did not have a 5 Star experience. With that said, we can not find your name in our database. Are you potentially looking for another business? Again, we apologize for your situation but if you did not receive services at our Caliber Collision Center, would you please consider removing your review?
K
Karla Brown7 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
I had a phenomenal experience with Haley. She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect! Highly recommend their services because of Haley.
Price assessment: Not sure
Services: Painting, Body & Trim
Response from the owner · 2 months ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Karla.
S
Stephen MurphyLocal Guide · 24 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Caliber Collision Emily and did a great job. They kept in touch during the process to let me know what was going on and actually got it fixed a day or two early. Very satisfied with them.
Services: Painting, Body & Trim
Response from the owner · 3 months ago
Caliber Collision is committed to our purpose of Restoring the Rhythm of Your Life® every day. Glad you hear your car was fixed ahead of schedule and you are back on the road Stephen.
B
Barbara EasonLocal Guide · 45 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
My car had been sideswiped by another vehicle. When I got it back, it looked like brand new. It was returned a week ahead of the scheduled time estimated.
All of the staff were exceptionally friendly and they all served with a smile.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 3 months ago
Nothing makes us happier than hearing we restored your car to brand new conditions! If you are in need of repair services in the future, we would be honored to serve you again.
