Caliber Collision

I had a great experience with Caliber Collision. My car was ready a week before it was supposed to be ready. Mr. Pat was excellent he kept me notified of the work being done and when I told Mr. Pat my insurance wasn’t paying for my rental anymore he stated well let me see if I can get the process speeded up and sure… Read full review

I had a phenomenal experience with Haley. She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect! Highly recommend their services because of Haley.

Caliber Collision Emily and did a great job. They kept in touch during the process to let me know what was going on and actually got it fixed a day or two early. Very satisfied with them.

My car had been sideswiped by another vehicle. When I got it back, it looked like brand new. It was returned a week ahead of the scheduled time estimated. All of the staff were exceptionally friendly and they all served with a smile.

Pat and the ENTIRE Team at Caliber came through today, going above and beyond to provide OUTSTANDING customer service. They could not have been more accommodating, knowing I was in a scheduling jam. Appreciate them all!

Johnny took wonderful care of me. My vehicle was at another body shop for a month with a TERRIBLE experience from them, My insurance sent me to Caliber. From start to finish I was kept up to date and informed with all process of the vehicle. Down to the day it was complete, Johnny was nice enough to deliver the… Read full review

Emily at the reception desk is professional and friendly. Hailey was excellent explaing the estimate.

Car ready when promised , looks great!

Amazing work! Blown away by the quality.

Great coordination with the car rental place. Much appreciated.

Dan was professional, knowledgeable, and easy to work with. He explained everything clearly, kept me informed throughout the process, and provided excellent customer service. I highly recommend this Caliber to anyone needing body shop repairs.

Thank You Caliber Collision for a Job well done!

Everyone was very friendly and extremely nice to deal with.

Everyone at Caliber were wonderful to work with, and the technician who worked on my Rav4 (I think his name was Johnny) went above and beyond to get it looking perfect again, including taking my rear wheel cover to a vehicle upholsterer! I highly recommend them to anyone in need of repairs from a collision!

Prompt, thorough, convenient, pleasant and helpful staff. Did great work. Everything happened as it should, without much effort on my part. What more is there to say? Maybe needs more parking spots.

I got my car fixed here last month in March. Throughout the whole process they were so communicative and helpful. They explained everything to me and gave updates about the car. Shoutout to Pat for helping me out and explaining everything! My car is fixed and cleaned! Great service!

Not good

Pat took great care of my car while replacing a door. It was clean and perfect when I picked it up. Excellent work. Great service, great customer service, and great turnaround time. No complaints here.

My car came in for body work and it looks absolutely amazing. It has not looked this beautiful and clean since the day I bought it. Pat was excellent. He kept me informed the entire time and his work is wonderful. Courtney organized everything with my rental, called the rental company to come get me and made… Read full review

Work was done within specified time... actually before completion date. They kept in-touch doing whole process. The work was flawless. I am very please with their service.

The staff was very nice. Great customer service! They were very professional, friendly and efficient. The quality of the repair was top notch. Pat did a superb job! It looked like a brand new car. I was well informed with updates and my vehicle was ready in a timely manner. I would definitely recommend!

Caliber Collision did an amazing job on painting my car!!! Thanks for making the process easy!!

They were rofessional, prompt, car was ready when they said it would be, I'm very happy with their work

Fantastic customer service, the repairs on our Toyota Prius were completed faster than expected and with no issues. Very impressed with the quality of work.

You can’t go wrong with Caliber fixing your vehicle after an accident! Everyone is understanding. They keep you informed, and the work is flawless!

Caliber Collision did a fantastic job repairing my car!!! Pat kept me informed every step of the way and took care of an unexpected additional issue. Overall it was a very good experience and I would definitely recommend them.

Caliber did an excellent job repairing my vehicle; you cannot tell it was hit! Johnny who worked on my car did a great job with keeping me informed of what was going on and it was ready when or I think even earlier than expected. I am very satisfied with their customer service and with the work that was done. I… Read full review

Caliber did an excellent job!

Johnny was an incredible project manager from start to finish, even testing my car on the road with me to ensure my satisfaction. Responsive, skilled and invested in my satisfaction. Keep your good employees! You made a difficult situation EASIER. The shop repaired my car in a shorter timeframe than expected, and… Read full review

After the trauma of a car accident, the last thing I wanted to deal with was a body shop that was going to give me the runaround. My family had used Caliber at a different location with a less than impressive customer service experience; I’m hear to say all Caliber’s are not the same. The Caliber on Broad Street,… Read full review

Loved working with the front desk and pat in managing my vehicle during a restoration from a vehicle!

Overall, my experience was just good, not terrible but not excellent. My vehicle was involved in an accident, and the at fault party’s insurance company, Allstate, recommended this Caliber Collision location. Caliber Collision’s corporate office allows Allstate representatives to make appointments for estimates, but… Read full review

My insurance recommended Caliber for a simple bumper repair following an accident. They did manage to repair the bumper. In the process, however, they managed to drain my battery, break my liftgate, break my backup sensors, and cause my passenger window to stop functioning: really a masterful mess up. The first… Read full review

Great service. Friendly staff!

The Broad Street location of Caliber Collision is a first class operation. The communication and documentation left no questions. The scheduling was perfect. They were done as scheduled. The employees are friendly and accomodating. Will use them again.

I brought my car here to do some repairs and I worked with Pat. Not only did everything come out great but Pat was communicative and direct. Couldn't have asked for a better experience. I would highly recommend this shop.

From the work that was done to interacting with the employees this was a very positive experience. We were kept informed of the progress of the repairs the entire time. The work was excellent and completed within the time frame promised. In my experience Caliber is a company that provides top quality work as well… Read full review

Caliber on West Broad, had a great staff who was very knowledgeable and willing to keep me informed through the process. The team finished the repairs faster than expected. A+++. Highly recommend their services!

This was the worst experience I’ve ever had in a body shop. Dan is incompetent at his job and I wouldn’t bring my car back to this place if it were the only place in Virginia to get a car repaired.

I love these guys!! Their quality work is impeccable! Everyone is so sweet and informative.