How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Momentum penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORECaliber Collision
Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 719 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 7 kinds of job.
Caliber Collision for painting
Clear ✕All 152 Google reviews tagged “Painting” · showing 60
I had a great experience with Caliber Collision. My car was ready a week before it was supposed to be ready. Mr. Pat was excellent he kept me notified of the work being done and when I told Mr. Pat my insurance wasn’t paying for my rental anymore he stated well let me see if I can get the process speeded up and sure…
I had a phenomenal experience with Haley. She was thorough with communication updates, rental extension, and ensuring my vehicle repairs from an accident were perfect! Highly recommend their services because of Haley.
Caliber Collision Emily and did a great job. They kept in touch during the process to let me know what was going on and actually got it fixed a day or two early. Very satisfied with them.
My car had been sideswiped by another vehicle. When I got it back, it looked like brand new. It was returned a week ahead of the scheduled time estimated. All of the staff were exceptionally friendly and they all served with a smile.
Johnny took wonderful care of me. My vehicle was at another body shop for a month with a TERRIBLE experience from them, My insurance sent me to Caliber. From start to finish I was kept up to date and informed with all process of the vehicle. Down to the day it was complete, Johnny was nice enough to deliver the…
Great coordination with the car rental place. Much appreciated.
Thank You Caliber Collision for a Job well done!
Everyone was very friendly and extremely nice to deal with.
Everyone at Caliber were wonderful to work with, and the technician who worked on my Rav4 (I think his name was Johnny) went above and beyond to get it looking perfect again, including taking my rear wheel cover to a vehicle upholsterer! I highly recommend them to anyone in need of repairs from a collision!
Prompt, thorough, convenient, pleasant and helpful staff. Did great work. Everything happened as it should, without much effort on my part. What more is there to say? Maybe needs more parking spots.
Not good
Pat took great care of my car while replacing a door. It was clean and perfect when I picked it up. Excellent work. Great service, great customer service, and great turnaround time. No complaints here.
Amazing experience!!
The staff was very nice. Great customer service! They were very professional, friendly and efficient. The quality of the repair was top notch. Pat did a superb job! It looked like a brand new car. I was well informed with updates and my vehicle was ready in a timely manner. I would definitely recommend!
They were rofessional, prompt, car was ready when they said it would be, I'm very happy with their work
Fantastic customer service, the repairs on our Toyota Prius were completed faster than expected and with no issues. Very impressed with the quality of work.
You can’t go wrong with Caliber fixing your vehicle after an accident! Everyone is understanding. They keep you informed, and the work is flawless!
Caliber Collision did a fantastic job repairing my car!!! Pat kept me informed every step of the way and took care of an unexpected additional issue. Overall it was a very good experience and I would definitely recommend them.
Caliber did an excellent job repairing my vehicle; you cannot tell it was hit! Johnny who worked on my car did a great job with keeping me informed of what was going on and it was ready when or I think even earlier than expected. I am very satisfied with their customer service and with the work that was done. I…
Caliber did an excellent job!
After the trauma of a car accident, the last thing I wanted to deal with was a body shop that was going to give me the runaround. My family had used Caliber at a different location with a less than impressive customer service experience; I’m hear to say all Caliber’s are not the same. The Caliber on Broad Street,…
Loved working with the front desk and pat in managing my vehicle during a restoration from a vehicle!
Overall, my experience was just good, not terrible but not excellent. My vehicle was involved in an accident, and the at fault party’s insurance company, Allstate, recommended this Caliber Collision location. Caliber Collision’s corporate office allows Allstate representatives to make appointments for estimates, but…
Excelente servicio ! Mucha ayuda en español Gracias Jonny collado .
The Broad Street location of Caliber Collision is a first class operation. The communication and documentation left no questions. The scheduling was perfect. They were done as scheduled. The employees are friendly and accomodating. Will use them again.
I brought my car here to do some repairs and I worked with Pat. Not only did everything come out great but Pat was communicative and direct. Couldn't have asked for a better experience. I would highly recommend this shop.
JUST A GREAT OVERALL EXPERIENCE!!
From the work that was done to interacting with the employees this was a very positive experience. We were kept informed of the progress of the repairs the entire time. The work was excellent and completed within the time frame promised. In my experience Caliber is a company that provides top quality work as well…
Caliber on West Broad, had a great staff who was very knowledgeable and willing to keep me informed through the process. The team finished the repairs faster than expected. A+++. Highly recommend their services!
This was the worst experience I’ve ever had in a body shop. Dan is incompetent at his job and I wouldn’t bring my car back to this place if it were the only place in Virginia to get a car repaired.
I love these guys!! Their quality work is impeccable! Everyone is so sweet and informative.
This Caliber Collision is the best one there is! The nice lady at the front desk was super friendly, very informative, and so polite! The auto body technician who worked on my vehicle performed the tasks flawlessly! The manager there was superbly calming to me when I was flustered about the initial damage to my…
Replaced part so my tailgate would work. 161 dollars. Lasted 2 weeks. Took it back told it needed another part not the one he put on. Another 300 dollars plus. Out 161 dollars and now still broken and out of 162 dollars. Told me nothing could be done. Really not acceptable. Never will recommend them to anyone else or use them again.
What a great experience at Caliber. Thank you
Excellent service!
What great service! Rumor had it that all body shops in town are booked and it would be months to get it in. You guys got me in in a couple of weeks. Time enough to get parts in and completed the job in 5 days.
Excellent communication, friendly service and great work.
Everyone I dealt with was personable, helpful and efficient. They kept me informed at each step, made sure I had a rental lined up and did a great job on making the needed repairs.
Very good experience, courteous, friendly, and professional people to deal with. Very pleased with their service.
Highly recommend this shop if you are in an accident. They made it super easy from start to finish. Brian worked on my car and was easy to communicate with along the way and did an awesome job.
Courtney and Amanda at the front desk were some of the most kind and helpful ladies I’ve had the pleasure of working with. Went above and beyond for me to make sure my first time working with insurance was as easy as could be. This location is a 10/10 thanks to the staff.
very ez to work with. will use them again
Caliber customer for life! Went to here after my car got hit and they went above and beyond the call of duty. Courtney was extremely patient with the insurance company (even when I wasn’t) and Hunter and Pat went out of their way to fix an issue unrelated to the accident. The repairs were fixed in just a few days…
Caliber was amazing!!!! They repaired my car in 3 days and she looks good as new! Courtney and the guys were wonderful.
Very good customer service. My car looked great. I was very pleased with how quickly my car was able to get done and the quality of the work.
Outstanding! Customer service and quality of the repair was outstanding! Great job Brian And the whole team!
Great work would highly recommend they did a great job
My rear bumper and lift gate needed repairs after a rear end collision. From diagnostics to completion, Brian was communicative, helpful, and friendly. He completed the work early and returned my car cleaner than when I dropped it off. I have used other body shops in the past and have had no where near the level of…
Great service and communication! Highly recommend.
I wouldn't take my vehicle to nobody us but caliber collision on West broad street Richmond VA, there responsible, respectful, honest ,hardworking and do beautiful work and take great pride in what they do ,they even washed and detailed my vehicle before giving it back ,I was so happy,this is 2 I came to caliber…
Great customer service and done way before the estimated date
Good painting fast installation
I recently had body work done at Caliber Collison and I was very impressed. Pat was very helpful during the entire process as this was my first experience dealing with insurance. My car was completed in a timely manner and I was updated throughout the process so that there was no surprises. I would highly recommend…
I was very impressed with the body work I had completed at Caliber Collision. I couldn't even tell there was a scape after they finished with their work. My father also recently had work done on his Chevy pickup. He too thought they did great work and it looked showroom ready. He was pleased with how quickly they did the body repair. Highly Recommended
Caliber did a great job repairing damages to my vehicle, they kept us informed during the process and the results were on point!
These people are absolutely customer service, they had my vehicle look like new again after someone hit me. I'm totally impressed. The front end ladies too! They are really good at what they do. Thanks for everything!!!!!!
Very pleased with their work and service!
Great communication! Kept me apprised the whole time with frequent updates. Repairs look great! Very friendly. Explained process.
This was my first time working with Caliber Collision and I have to say it was a wonderful experience. Everything went smoothly. I received my estimate, they worked with my insurance company, scheduled my repair to be done a couple weeks later, received updates on my repair and it was finished right on time. The…
Great customer service. Kept me informed throughout the repair work. Answered my emails and returned my calls promptly.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 220 | — |
| Painting | 152 | — |
| Steering & suspension repair | 7 | — |
| Tires | 4 | — |
| Welding | 4 | — |
| Battery | 2 | — |
| Electrical | 2 | — |
