How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORECaliber Collision
Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.7★ from 988 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for body & trim
Clear ✕All 257 Google reviews tagged “Body & Trim” · showing 20
Everyone was respectful and understanding when explaining the process of getting my car repaired
Zach was amazing took care of my whip made it look fresher than newly shucked corn.
2023 Nissan Rogue SL Boulder Gray Pearl There are numerous issues that needed to be resolved, with no response. • System calibrations still need to be performed. • Parts missing in front bumper area where fog lights would be. • Screws missing from front bumper/fender well area. • License plate installed in wrong…
Can't say enough good things about Caliber Collision on Midlothian Turnpike! Everyone there was so friendly, helpful, and went above and beyond to make sure my truck was taken care of. The effort and teamwork everyone put into it really showed — my 2025 F-150 Platinum looks absolutely phenomenal! ❤️ A special…
My 7-10 day repair ended up being almost 2 months due to unqualified techs and damaged replacement parts. Despite being assured that Caliber would reimburse me for the extended rental car cost, I am still getting the runaround. After paying over $1800 for the rental car, I have received nothing including promised…
As usual, Caliber did a great job with my car. They were timely and excellent communicators.
I have always had an excellent experience with Caliber…. I have been there more times that I care to count 🤦🏽♀️
From the moment I walked through the door, I was very impressed by the friendly ness of the staff, and how clean an inviting the waiting room looked. Everyone was Professional and friendly. Caliber collision returned my car back to me in a timely manner looking like it did when I bought it. All in all, they made a…
I heard better things about these guys than I got. The paint match was off the hood was removed to pain and not put back on straight, and now I find out that used aftermarket taillight that is not the correct one and the taillights don’t match. On top of having a hard time getting a call back from them. Did not live…
Excellent service, especially the way Caliber kept me informed throughout the repair.
Very thorough on the repairs and highly communicative!
Had a great experience with Caliber Collision, and Katie was the reason why. I came in to get an aftermarket hood painted + install. She handled everything start to finish and made the whole process easy. All the parts were ordered correctly without me having to worry about it, and her communication was solid the…
Caliber collision is the best place to go for your car
I recommend Caliber Collision, my vehicle was there a week ago. I only suggest that you look at your paint to be sure metallic or not. Otherwise, they do great work and courteous
Great service and fantastic customer service Katie was awesome 👏 definitely recommend 🙂
Although the reason for needing Caliber Collision’s services was not fun, the staff helped to make it a positive experience. Zach, the technician, was very knowledgeable, quick in putting the estimate together and overall very courteous. The status updates were very helpful. The front desk staff displayed excellent customer service as well.
Caliber did an excellent job on my car. They kept me informed daily on the progress and most importantly they had my car ready well before the time they promised. I would definitely recommend the services.
From start to finish, Caliber did an incredible job not only with the repair but with communication. Highly recommend
Had a pleasant experience with Caliber and would definitely recommend to others!
Made my car wreck experience a lot smoother
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 257 | — |
| Painting | 157 | — |
| Steering & suspension repair | 17 | — |
| Tires | 15 | — |
| Electrical | 15 | — |
| Auto engine diagnostic | 8 | — |
| Transmission | 6 | — |
| Brakes | 5 | — |



