Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.7★ from 988 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 73% of auto body shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 61% of auto body shops.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 83% of auto body shops.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.257
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.68
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#97 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 257 Google reviews tagged “Body & Trim” · showing 40

The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Everyone was respectful and understanding when explaining the process of getting my car repaired

Great priceBody & Trim
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Zach was amazing took care of my whip made it look fresher than newly shucked corn.

Great priceBody & Trim
RyanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

2023 Nissan Rogue SL Boulder Gray Pearl There are numerous issues that needed to be resolved, with no response. • System calibrations still need to be performed. • Parts missing in front bumper area where fog lights would be. • Screws missing from front bumper/fender well area. • License plate installed in wrong…

Customer photo from Ryan's reviewCustomer photo from Ryan's reviewCustomer photo from Ryan's reviewCustomer photo from Ryan's review
Not surePaintingBody & TrimAir conditioning
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Can't say enough good things about Caliber Collision on Midlothian Turnpike! Everyone there was so friendly, helpful, and went above and beyond to make sure my truck was taken care of. The effort and teamwork everyone put into it really showed — my 2025 F-150 Platinum looks absolutely phenomenal! ❤️ A special…

Great priceTiresPaintingBody & Trim
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

My 7-10 day repair ended up being almost 2 months due to unqualified techs and damaged replacement parts. Despite being assured that Caliber would reimburse me for the extended rental car cost, I am still getting the runaround. After paying over $1800 for the rental car, I have received nothing including promised…

Not sureBody & Trim
Katelin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

As usual, Caliber did a great job with my car. They were timely and excellent communicators.

Great priceBody & Trim
Shavonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have always had an excellent experience with Caliber…. I have been there more times that I care to count 🤦🏽‍♀️

Body & Trim
Betty13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

From the moment I walked through the door, I was very impressed by the friendly ness of the staff, and how clean an inviting the waiting room looked. Everyone was Professional and friendly. Caliber collision returned my car back to me in a timely manner looking like it did when I bought it. All in all, they made a…

Reasonable priceBody & Trim
DavidLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

I heard better things about these guys than I got. The paint match was off the hood was removed to pain and not put back on straight, and now I find out that used aftermarket taillight that is not the correct one and the taillights don’t match. On top of having a hard time getting a call back from them. Did not live…

Not sureBody & Trim
Bob13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service, especially the way Caliber kept me informed throughout the repair.

Great priceBody & Trim
Vincent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very thorough on the repairs and highly communicative!

Reasonable pricePaintingBody & Trim
Isaiah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had a great experience with Caliber Collision, and Katie was the reason why. I came in to get an aftermarket hood painted + install. She handled everything start to finish and made the whole process easy. All the parts were ordered correctly without me having to worry about it, and her communication was solid the…

Reasonable priceBody & Trim
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Caliber collision is the best place to go for your car

Reasonable priceBody & Trim
Mzz9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I recommend Caliber Collision, my vehicle was there a week ago. I only suggest that you look at your paint to be sure metallic or not. Otherwise, they do great work and courteous

Reasonable priceBody & Trim
KennieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great service and fantastic customer service Katie was awesome 👏 definitely recommend 🙂

Not surePaintingBody & Trim
Elaine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Although the reason for needing Caliber Collision’s services was not fun, the staff helped to make it a positive experience. Zach, the technician, was very knowledgeable, quick in putting the estimate together and overall very courteous. The status updates were very helpful. The front desk staff displayed excellent customer service as well.

Not sureBody & Trim
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Caliber did an excellent job on my car. They kept me informed daily on the progress and most importantly they had my car ready well before the time they promised. I would definitely recommend the services.

Not sureBody & Trim
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

From start to finish, Caliber did an incredible job not only with the repair but with communication. Highly recommend

Body & Trim
Win2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a pleasant experience with Caliber and would definitely recommend to others!

Reasonable priceBody & Trim
Mindy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Made my car wreck experience a lot smoother

Reasonable priceBody & Trim
LindaLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My experience with Caliber was a good one. From start to finish they guided me through The whole process and kept me informed. They did an excellent job on my car. I highly Recommend this place for body work.

Reasonable priceBody & Trim
Chrissy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This team is so extremely helpful and understanding! They were so thorough with explaining their process and providing reassurance with me getting all that they would do for my vehicle. From the CSRs to the Mechanic, everyone was just astounding and I really can’t thank them enough. My car looks great and they made the whole process easy.

Great priceTiresSteering & suspension repairPainting
Surrenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The employees there are very nice and very friendly also very professional. I love the work they did I was so excited when I picked up my vehicle

Reasonable pricePaintingBody & Trim
EllenLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

First accident in 30 years. Caliber was close, professional, friendly and quick and handled all the insurance and paperwork. Highly recommend.

Great priceBody & Trim
TLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I went in this past Monday to meet with Eric to get an estimate done bc someone did a hit and run and smashed my back bumper.. Prior to Eric coming out of his office, I was debating if I should leave/go thru the claim bc not sure if It was worth my time for something board line minor but more a cosmetic issue...he…

Body & Trim
SeanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Caliber is very professional and they provide outstanding customer service! 👏

Reasonable priceBody & Trim
Iron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They do clean and professional work. I always choose Caliber Collision for Auto body repair.

Reasonable priceTiresPaintingBody & Trim
angiedj62Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The work was done properly and was completed as scheduled.

Body & Trim
Christopher6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick no nonsense fix for my tail light. Zero problems & great communication!

Great pricePaintingBody & Trim
JenLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quality service. Honest, kind and personable. Will use again.

Great priceBody & Trim
Kat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

10/10 They were very helpful and got me an appointment with my friend Zach that works there :) Thank you!!!!

Great priceBody & Trim
Aj7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

I wouldn't Bring Any Older Cars here.. Im talking Anything Under (2020) Good Chance You Will Have to Find Your Own Parts For Your Car (SMH)

OverpricedPaintingBody & Trim
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My car came back in perfect condition. The customer service was top-tier, letting me know each step of the way what stage my vehicle was in. It even came back 2 weeks earlier than expected. I would 10/10 recommend this shop to anyone who is in need of vehicle repairs.

Great pricePaintingBody & Trim
Timothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

What can I say about this staff except for AMAZING ! From start to finish hands down the absolute best around . You will never find another group of professionals like the ones at this location

Great priceBody & Trim
Ernest2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Repairs were done quickly and I was kept informed of the progress every day.

Reasonable priceBody & Trim
AnimalsLivesMatterLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I was rearended by a hit and run driver on 11/13/25. I needed a new bumper and some body work to the rear hatch door. very good experience. friendly people. work was done quicker than originally promised. vehicle was cleaner than when I dropped it off. they vacuumed, wiped my windows, interior and dashboard.…

Not sureBody & Trim
AngelaLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Would definitely recommend for any repair that needs to be done.

Reasonable priceBody & Trim
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Quality work! Extremely professional! Thanks for an awesome experience during a difficult situation!

Great pricePaintingBody & Trim
CharlesLocal Guide · 313 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

All Caliber Collision representatives I encountered were professional. The representative kept daily contact with me through text messaging. I received my automobile back in a few days, way ahead of schedule.

Reasonable pricePaintingBody & Trim
LeeAnnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

So grateful there’s a place in town that I trust to take care of my car!! Katie and her caliber team were amazing. Very pleased!

Great priceBody & Trim

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 38%Overpriced 1%Not sure 21%

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