Caliber Collision

Everyone was respectful and understanding when explaining the process of getting my car repaired

Zach was amazing took care of my whip made it look fresher than newly shucked corn.

2023 Nissan Rogue SL Boulder Gray Pearl There are numerous issues that needed to be resolved, with no response. • System calibrations still need to be performed. • Parts missing in front bumper area where fog lights would be. • Screws missing from front bumper/fender well area. • License plate installed in wrong… Read full review

Can't say enough good things about Caliber Collision on Midlothian Turnpike! Everyone there was so friendly, helpful, and went above and beyond to make sure my truck was taken care of. The effort and teamwork everyone put into it really showed — my 2025 F-150 Platinum looks absolutely phenomenal! ❤️ A special… Read full review

My 7-10 day repair ended up being almost 2 months due to unqualified techs and damaged replacement parts. Despite being assured that Caliber would reimburse me for the extended rental car cost, I am still getting the runaround. After paying over $1800 for the rental car, I have received nothing including promised… Read full review

As usual, Caliber did a great job with my car. They were timely and excellent communicators.

I have always had an excellent experience with Caliber…. I have been there more times that I care to count 🤦🏽‍♀️

From the moment I walked through the door, I was very impressed by the friendly ness of the staff, and how clean an inviting the waiting room looked. Everyone was Professional and friendly. Caliber collision returned my car back to me in a timely manner looking like it did when I bought it. All in all, they made a… Read full review

I heard better things about these guys than I got. The paint match was off the hood was removed to pain and not put back on straight, and now I find out that used aftermarket taillight that is not the correct one and the taillights don’t match. On top of having a hard time getting a call back from them. Did not live… Read full review

Excellent service, especially the way Caliber kept me informed throughout the repair.

Very thorough on the repairs and highly communicative!

Had a great experience with Caliber Collision, and Katie was the reason why. I came in to get an aftermarket hood painted + install. She handled everything start to finish and made the whole process easy. All the parts were ordered correctly without me having to worry about it, and her communication was solid the… Read full review

Caliber collision is the best place to go for your car

I recommend Caliber Collision, my vehicle was there a week ago. I only suggest that you look at your paint to be sure metallic or not. Otherwise, they do great work and courteous

Great service and fantastic customer service Katie was awesome 👏 definitely recommend 🙂

Although the reason for needing Caliber Collision’s services was not fun, the staff helped to make it a positive experience. Zach, the technician, was very knowledgeable, quick in putting the estimate together and overall very courteous. The status updates were very helpful. The front desk staff displayed excellent customer service as well.

Caliber did an excellent job on my car. They kept me informed daily on the progress and most importantly they had my car ready well before the time they promised. I would definitely recommend the services.

From start to finish, Caliber did an incredible job not only with the repair but with communication. Highly recommend

Had a pleasant experience with Caliber and would definitely recommend to others!

Made my car wreck experience a lot smoother

My experience with Caliber was a good one. From start to finish they guided me through The whole process and kept me informed. They did an excellent job on my car. I highly Recommend this place for body work.

This team is so extremely helpful and understanding! They were so thorough with explaining their process and providing reassurance with me getting all that they would do for my vehicle. From the CSRs to the Mechanic, everyone was just astounding and I really can’t thank them enough. My car looks great and they made the whole process easy.

The employees there are very nice and very friendly also very professional. I love the work they did I was so excited when I picked up my vehicle

First accident in 30 years. Caliber was close, professional, friendly and quick and handled all the insurance and paperwork. Highly recommend.

I went in this past Monday to meet with Eric to get an estimate done bc someone did a hit and run and smashed my back bumper.. Prior to Eric coming out of his office, I was debating if I should leave/go thru the claim bc not sure if It was worth my time for something board line minor but more a cosmetic issue...he… Read full review

Caliber is very professional and they provide outstanding customer service! 👏

They do clean and professional work. I always choose Caliber Collision for Auto body repair.

The work was done properly and was completed as scheduled.

Quick no nonsense fix for my tail light. Zero problems & great communication!

Quality service. Honest, kind and personable. Will use again.

10/10 They were very helpful and got me an appointment with my friend Zach that works there :) Thank you!!!!

I wouldn't Bring Any Older Cars here.. Im talking Anything Under (2020) Good Chance You Will Have to Find Your Own Parts For Your Car (SMH)

My car came back in perfect condition. The customer service was top-tier, letting me know each step of the way what stage my vehicle was in. It even came back 2 weeks earlier than expected. I would 10/10 recommend this shop to anyone who is in need of vehicle repairs.

What can I say about this staff except for AMAZING ! From start to finish hands down the absolute best around . You will never find another group of professionals like the ones at this location

Repairs were done quickly and I was kept informed of the progress every day.

I was rearended by a hit and run driver on 11/13/25. I needed a new bumper and some body work to the rear hatch door. very good experience. friendly people. work was done quicker than originally promised. vehicle was cleaner than when I dropped it off. they vacuumed, wiped my windows, interior and dashboard.… Read full review

Would definitely recommend for any repair that needs to be done.

Great service! Quality work! Extremely professional! Thanks for an awesome experience during a difficult situation!

All Caliber Collision representatives I encountered were professional. The representative kept daily contact with me through text messaging. I received my automobile back in a few days, way ahead of schedule.

So grateful there’s a place in town that I trust to take care of my car!! Katie and her caliber team were amazing. Very pleased!

Everyone was very professional and polite. The work was great, as always. Thanks to all. Judith Anderson

Great communication throughout the process. Great work

Staff is awesome! The advisors were friendly and kept me well informed throughout the repair process. The repairs were well done. I couldn’t even tell the car was damaged in the first place! Amazing service all around!!

Vehicle looks great and Caleb was amazing. Marissa at the front desk was an amazing help and a pleasure to speak to.

I had the pleasure of dealing with Wes and he was wonderful. Even with the back orders for parts, he kept in constant communication.

Great work and fantastic staff!

Friendly staff and good work

Did an excellent job repairing my car, kept me updated through the whole process, very nice service they even returned my rental car for me 😊

Great people working at this shop

Everyone was friendly and the entire process was very smooth.

Great service. Very professional

I thought my subaru couldn’t look any better than the day I drove it off the lot. But when I picked it up after repairs were done I was blown away. The paint looked amazing and I was worried about the color of it matching but have no fear, Caliber is here! Will return for all future work!

Had an amazing experience with caliber, they fixed my car in a timely fashion and kept in contact with me for all of the updates on my car, would definitely recommend them!

Some of the friendliest staff I’ve ever met! Got me in for a quick repair in and out in under 30 minutes. The GOATs!

repaired passenger door

Awesome service

I brought my truck in for body work after being hit by a deer. The whole process was seamless. The shop kept me update via texts. I received my truck back 3 days early. I am totally pleased with the service Caliber Collision provided me.

Very professional, good outcome and great customer service!

Caliber did a great job repairing our vehicle, and has it ready in almost half the time!

My 2013 dodge Charger R/T look like new

Amazing. Definitely looks brand New. Attention to detail. Highly recommend for auto damage. Cannot say enough. Special thanks to Josh for making it Happen. Thank you.

The team makes you feel like you are family and that your satisfaction matters keep up the good work. Josh keep doing your thing your work and also the teams shows car looks better then the day I purchased it.

Staff was awesome and repairs look top notch. A great place to get your car repaired!

Super communicative and very nice

I highly recommend the Richmond-Chippenham Caliber Collision location. Eric Byars kept me updated on my vehicle's progress and Katie is very responsive and kind. Though I had minor repairs, I received my vehicle back pretty fast (dropped off 3/6, picked up 3/17). Keep up the great work!

They did a great job!

Wow! Amazing staff, excellent and fast service! Not only did they restore my vehicle back to it's original glory, they even washed my car which I havent done myself in months! I had the pleasure of speaking with the new manager and right off the bat I know Caliber is good hands with him, I hope to never be in this… Read full review

I accidentally left my milk in my vehicle and Eric put it in the fridge for me 10/10 service couldnt ask for more ive made a new forever friend.

Nice employees, thank you!

Fast turn around time with great customer service from Yontee! She kept me in the loop with any new updates and made sure to answer any questions I had! 10/10 !!!

very good job and great customer service!

Awesome service. Friendly staff. Vehicle looks brand new?

They made both passenger doors look brand new! I'm happy and thankful 😊

My initial encounter with Caliber wasn’t great as my appt was cancelled about 30 minutes before I was set to drop my vehicle for several weeks for repair. There was little to no explanation outside of “staffing” or why they waited until the last minute to cancel. I had already arranged a rental car and taken the… Read full review

I would highly recommend Caliber Collision! They were so helpful and courteous and my car was ready ahead of schedule!

Caliber repaired our car within a week -- and it was Thanksgiving week! Great customer service, very professional. Would definitely go back.

Awesome Job!!

Outstanding performance. An example for the industry. Courtesy of all staff. Price and service with no surprises.

I had an excellent experience with Caliber. My car looks great! I had excellent customer service. I was kept informed about their progress with repairing my vehicle. I am beyond pleased with the work completed!!!

Work looks great, excellent staff! Customer for life!!