Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.7★ from 988 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 73% of auto body shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 61% of auto body shops.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 83% of auto body shops.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.157
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#88 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 157 Google reviews tagged “Painting” · showing 20

RyanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

2023 Nissan Rogue SL Boulder Gray Pearl There are numerous issues that needed to be resolved, with no response. • System calibrations still need to be performed. • Parts missing in front bumper area where fog lights would be. • Screws missing from front bumper/fender well area. • License plate installed in wrong…

Customer photo from Ryan's reviewCustomer photo from Ryan's reviewCustomer photo from Ryan's reviewCustomer photo from Ryan's review
Not surePaintingBody & TrimAir conditioning
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Can't say enough good things about Caliber Collision on Midlothian Turnpike! Everyone there was so friendly, helpful, and went above and beyond to make sure my truck was taken care of. The effort and teamwork everyone put into it really showed — my 2025 F-150 Platinum looks absolutely phenomenal! ❤️ A special…

Great priceTiresPaintingBody & Trim
Vincent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very thorough on the repairs and highly communicative!

Reasonable pricePaintingBody & Trim
Anton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stopped by to get an estimate on some scratches and Karla took my car around back and had them buffed out. Great customer service!!

Reasonable pricePainting
KennieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great service and fantastic customer service Katie was awesome 👏 definitely recommend 🙂

Not surePaintingBody & Trim
BeverlyLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

OH MY I'M SO VERY PLEASED. IT'S THE WAY TO GO. It's now 2026. I had to use them again and my car was fixed. this time it was the back passenger side. I'm still pleased just a few hiccups that I see now.

PaintingService not listed
Chrissy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This team is so extremely helpful and understanding! They were so thorough with explaining their process and providing reassurance with me getting all that they would do for my vehicle. From the CSRs to the Mechanic, everyone was just astounding and I really can’t thank them enough. My car looks great and they made the whole process easy.

Great priceTiresSteering & suspension repairPainting
Surrenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The employees there are very nice and very friendly also very professional. I love the work they did I was so excited when I picked up my vehicle

Reasonable pricePaintingBody & Trim
Iron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They do clean and professional work. I always choose Caliber Collision for Auto body repair.

Reasonable priceTiresPaintingBody & Trim
Christopher6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick no nonsense fix for my tail light. Zero problems & great communication!

Great pricePaintingBody & Trim
Aj7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

I wouldn't Bring Any Older Cars here.. Im talking Anything Under (2020) Good Chance You Will Have to Find Your Own Parts For Your Car (SMH)

OverpricedPaintingBody & Trim
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My car came back in perfect condition. The customer service was top-tier, letting me know each step of the way what stage my vehicle was in. It even came back 2 weeks earlier than expected. I would 10/10 recommend this shop to anyone who is in need of vehicle repairs.

Great pricePaintingBody & Trim
Benjamin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Wonderful service, very knowledgable, Wesley was a big help in making sure i understood everything. Would go again!

Great priceTiresPainting
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Quality work! Extremely professional! Thanks for an awesome experience during a difficult situation!

Great pricePaintingBody & Trim
CharlesLocal Guide · 313 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

All Caliber Collision representatives I encountered were professional. The representative kept daily contact with me through text messaging. I received my automobile back in a few days, way ahead of schedule.

Reasonable pricePaintingBody & Trim
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great communication throughout the process. Great work

Great pricePaintingBody & Trim
Joy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Someone tried to steal my car and did damage which this company totally repaired to make me whole again. This restored my belief that there are good people in this world.

PaintingSteering & suspension repairService not listed
TaraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love Caliber Collision because of their good customer service and excellent work.

ElectricalPainting
jimLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kept me informed and knew the status of my vehicle at all times.

PaintingSteering & suspension repair
Right2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly staff and good work

Body & TrimPainting

Show more painting reviews (137 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 38%Overpriced 1%Not sure 21%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim257—
Painting157—
Steering & suspension repair17—
Tires15—
Electrical15—
Auto engine diagnostic8—
Transmission6—
Brakes5—

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