Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty84−1.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 1,020 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 73% of auto body shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 62% of auto body shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 94% of auto body shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 84% of auto body shops.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.286
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 286 Google reviews tagged “Body & Trim” · showing 20

L'Local Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Caliber did a fantastic job at repairing my car. They gave me 5 star customer service . They updated me constantly through the whole process. I definitely recommend them.

Great pricePaintingBody & Trim
Laquilla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Such a great experience! Tyler did an excellent job with my vehicle repairs. He was professional, helpful, and made sure everything was taken care of. I’m very satisfied with the quality of the work and would highly recommend Caliber Collision. Thank you, Tyler, for doing such a great job!

Reasonable priceBody & Trim
SAI1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

I had a very disappointing experience with this body shop. The repair process was poorly handled from beginning to end. First, they delayed the promised completion date by approximately 10 days, with no proper communication or clear updates about the delay. When they finally called me to say my vehicle was ready,…

Customer photo from SAI's reviewCustomer photo from SAI's reviewCustomer photo from SAI's reviewCustomer photo from SAI's review
PaintingElectricalBody & Trim
QuaMesha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did an amazing job and they fixed everything and match The true color of my car after it was damaged

Great pricePaintingBody & Trim
Calvin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler Howerton was estimator for my repairs. Professional and knowledgeable. Keep me informed with daily communications and followed up with any questions

Reasonable pricePaintingBody & Trim
WhitneyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a SUPERB experience at the Caliber Collision off Eubank Rd because of Kai! He is THE GUY you want in your corner- very knowledgeable, efficient, reliable, passionate about customer service and cars, strong and clear communicator, and professional. I am really impressed with how easy and smooth the whole…

PaintingBody & Trim
MiaLocal Guide · 294 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The communication was top knotch! My car was randomly vandalized and I have an elderly mom who needs me to drive. I told them I need my car back fast.. please! They followed through and I so appreciate that. I highly recommend them.

Great pricePaintingBody & Trim
Derrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Great service welcoming receptionist will complete service to customer satisfaction

Reasonable priceExhaustBody & Trim
AlicjaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

AMAZING TEAM! front desk staff is kind and welcoming, fresh popcorn and drinks in the lobby, they notify enterprise upon your arrival. Kai took such good care of my car, communicated thoroughly and consistently and genuinely went above and beyond in all ways! Thank you 😊

PaintingBody & Trim
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The whole team is fabulous! I personally worked with Chris and he handled everything in a timely manner, kept me informed on the progress and turned the car back to me in perfect condition!! His customer service was top tier. Hopefully I won’t have to come back, but if i need to get my car repaired again, I would…

Great priceTiresPaintingBody & Trim
JerriLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job on my truck. Chris kept in touch with me every step of the way.

Reasonable pricePaintingBody & TrimService not listed
Amy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fixed a tail light in one day!

Reasonable priceBody & Trim
AP5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I highly recommend Caliber Collision for any repair service needs. Chris was awesome and made the entire process smooth. I will definitely use them again in the future if I ever need repair services.

Reasonable pricePaintingBody & Trim
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service & communication! Kai was wonderful to work with and he kept us updated throughout the entire process. Having our vehicle repaired by Caliber Collision was a stress free experience & our car looks and drives as good as new.

Great priceTiresSteering & suspension repairPainting
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly staff and attentive mechanics.

Reasonable priceBody & Trim
AlLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★

Update to my original review: I originally had a great experience with this Caliber Collision location when Kevin was still working there, which is why I previously left a positive review. Unfortunately, my more recent experience with Caliber Collision Richmond - Eubank Road regarding repairs to my 2022 Hyundai…

Customer photo from Al's reviewCustomer photo from Al's review
Body & Trim
Ivori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an outstanding experience with Caliber Collision! From the moment I dropped off my Mercedes, the customer service was exceptional. I appreciated the regular text message updates that kept me informed throughout the entire repair process. When I picked up my car, it was ready sooner than I expected, and it…

Great priceBody & Trim
Kathleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I highly recommend this company to everyone. I was kept informed through it all and my car looks fantastic.

Reasonable pricePaintingBody & Trim
Gwen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The experience we had dealing with Caliber Collisions was very pleasing. They kept us informed on everything that was happening with our vehicle. Thank you all

Body & Trim
JolandaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our experince with Caliber Collision was exceptional from beginning to end. Everyone was so friendly, patient and professional. Tyler was our estimator and my husband Harold raved about him and when I met him I understood why. Tyler took his time with us and explained everything in great detail and answered our…

Great pricePaintingBody & TrimService not listed

Show more body & trim reviews (266 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 48%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim286—
Painting163—
Steering & suspension repair22—
Tires21—
Electrical14—
Welding11—
Exhaust8—
Brakes7—

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