Caliber Collision

Caliber did a fantastic job at repairing my car. They gave me 5 star customer service . They updated me constantly through the whole process. I definitely recommend them.

Such a great experience! Tyler did an excellent job with my vehicle repairs. He was professional, helpful, and made sure everything was taken care of. I’m very satisfied with the quality of the work and would highly recommend Caliber Collision. Thank you, Tyler, for doing such a great job!

I had a very disappointing experience with this body shop. The repair process was poorly handled from beginning to end. First, they delayed the promised completion date by approximately 10 days, with no proper communication or clear updates about the delay. When they finally called me to say my vehicle was ready,… Read full review

They did an amazing job and they fixed everything and match The true color of my car after it was damaged

Tyler Howerton was estimator for my repairs. Professional and knowledgeable. Keep me informed with daily communications and followed up with any questions

I had a SUPERB experience at the Caliber Collision off Eubank Rd because of Kai! He is THE GUY you want in your corner- very knowledgeable, efficient, reliable, passionate about customer service and cars, strong and clear communicator, and professional. I am really impressed with how easy and smooth the whole… Read full review

The communication was top knotch! My car was randomly vandalized and I have an elderly mom who needs me to drive. I told them I need my car back fast.. please! They followed through and I so appreciate that. I highly recommend them.

Great service welcoming receptionist will complete service to customer satisfaction

AMAZING TEAM! front desk staff is kind and welcoming, fresh popcorn and drinks in the lobby, they notify enterprise upon your arrival. Kai took such good care of my car, communicated thoroughly and consistently and genuinely went above and beyond in all ways! Thank you 😊

The whole team is fabulous! I personally worked with Chris and he handled everything in a timely manner, kept me informed on the progress and turned the car back to me in perfect condition!! His customer service was top tier. Hopefully I won’t have to come back, but if i need to get my car repaired again, I would… Read full review

They did a great job on my truck. Chris kept in touch with me every step of the way.

Fixed a tail light in one day!

I highly recommend Caliber Collision for any repair service needs. Chris was awesome and made the entire process smooth. I will definitely use them again in the future if I ever need repair services.

Great customer service & communication! Kai was wonderful to work with and he kept us updated throughout the entire process. Having our vehicle repaired by Caliber Collision was a stress free experience & our car looks and drives as good as new.

Friendly staff and attentive mechanics.

Update to my original review: I originally had a great experience with this Caliber Collision location when Kevin was still working there, which is why I previously left a positive review. Unfortunately, my more recent experience with Caliber Collision Richmond - Eubank Road regarding repairs to my 2022 Hyundai… Read full review

I had an outstanding experience with Caliber Collision! From the moment I dropped off my Mercedes, the customer service was exceptional. I appreciated the regular text message updates that kept me informed throughout the entire repair process. When I picked up my car, it was ready sooner than I expected, and it… Read full review

I highly recommend this company to everyone. I was kept informed through it all and my car looks fantastic.

The experience we had dealing with Caliber Collisions was very pleasing. They kept us informed on everything that was happening with our vehicle. Thank you all

Our experince with Caliber Collision was exceptional from beginning to end. Everyone was so friendly, patient and professional. Tyler was our estimator and my husband Harold raved about him and when I met him I understood why. Tyler took his time with us and explained everything in great detail and answered our… Read full review

My case manager, Kai, did a great job keeping me updated on my repairs. He did a great job!

I was well informed and my service representative was very attentive

I can’t say enough great things about Heather and the care she showed during my car repair process. She truly went above and beyond to help keep costs affordable. Between my suggestion to replace only the film and her idea to bump the dent out instead of doing more extensive work, she helped save me a significant… Read full review

I took my Ford truck in for a dent and the Estimator, Kai Eason explained everything to about my truck and what they would try to do to help. I asked him how long would it take and he estimated two weeks but to my surprise I received a call from Kai explaining what else he would like to do to avoid painting the… Read full review

My 2017 Genesis G80 sustained some damage from a low-speed collision with a snowbank. I had gotten excellent service from Caliber Collision on Eubank Road in the past, so I requested them again. Kai Eason was tremendous throughout the entire process. His specialized knowledge was very reassuring, and I knew I was… Read full review

Technician (Kai) kept me well informed and the repairs we done in a timely manner. Hopefully I will not need their services again, but if I did, I would definitely use Caliber Collision again.

I would recommend this company to anyone. They did a great job and I was updated throughout the process. Parts took a minute but that’s understandable. A deer hit me and the police didn’t understand how I wasn’t flipped over. Y’all fixed my car brung it back and I was I like wow look like I never took it in for anything .Thanks team y’all are the best.

Went to Caliber with an insurance claim repair. They did an excellent job on the repair and their communication along the way was top notch. I'll go back if I need another repair.

From the time you walk in- Marissa & Chelsea are at the front desk ready to serve your needs!! They are so compassionate and attentive to your questions. Marlena!! My service advisor!! Knows her stuff! I never met any of the mechanics but I could tell she works closely with the team as they do repairs! I was always… Read full review

My 2019 Buick needed a face-lift due to an accident that took off the front bumper. I spoke with Kai, my cars service tech and he got the job done in a very timely and professional manner. Also, he shares the same love of music as myself. Caliber's staff was also very helpful and professional. My Buick is like new… Read full review

Jay, was very informative about the entire process. The car looks very good. Thankyou!

Was very Pleased with service & everyone was super friendly. Kept me informed of what was happening with my vehicle. I would highly recommend Caliber Collision.

Kai was amazing. He was very personable and professional and kept me up to date throughout the entire repair process. I would definitely recommend them.

Six weeks for repairs, poor communication at start over repairs, took over a week to tow, no one discussed the repairs and pick up,

The staff at Caliber made a very stressful situation easy and pain free. Kai was very thorough, and very professional. Great communication. Car like new.

The customer service at this repair shop was exceptional. My vehicle was repaired two weeks ahead of schedule, it was meticulously cleaned, and the office kept me well-informed throughout the entire process. I highly recommend Caliber Collision for all your auto body needs.

Excellent service. My vehicle was repaired way sooner than projected. The staff was super friendly and very helpful.

Very disappointed with the service or lack thereof that I received at the Eubank location. Calls were not returned and communication was bad in general. When I asked to speak to the manager who was supposedly handling my issue, she was "in a meeting", "not available" or "not in the office". After 9 months of… Read full review

They did a great job. Jessica gave excellent customer service.

I am highly satisfied with the work done here for me car. Kai kept me updated every step of the way and I truly appreciated that!!! I had one small thing that I needed after leaving. Even though it wasn’t their fault they still made it right!! Highly recommend them!!

The folks at this Caliber location were very helful and I am quite happy with the services they provided.

They were very professional and friendly very easy to talk to and work with. 💪

Even during a stressful situation, Caliber was an excellent choice to repair my car after my accident. Anyone that has seen my car prior to repair is always so amazed at the quality and they always say you can never tell there was ever any damage. It is a great feeling. Customer service was great as well. Everything… Read full review

Nice work done in timely manner

My experience with Caliber Collision has been great. They lookout for what's best for the client even though they have a business relationship with the auto insurance companies. I would and will recommend this establishment to friends, family, and colleagues. Thank you

Someone tried to steal my car. They broke a window and did damage to the interior. Caliber (Eubanks Road) repaired everything as new. Parts were difficult to obtain. Christine and Danielle kept me informed and delivered the vehicle a day earlier than promised. Everyone at Caliber were kind and fully committed to… Read full review

Overall happy just let down at them not cleaning up the work dust out my car.

Fantastic service

Caliber did a great job on my vehicle, kept me informed of the status of my repairs, not only did the body work look great ,but they also cleaned my vehicle.

I had my vehicle serviced here and from day one we were told so many lies on the progress of the work. For over 3 weeks my car was at the dealership for additional repairs when it was still actually at the collision center in the back of the building, we was even told that it was being kept inside the shop and was… Read full review

Caliber collision on Eubank road has exceeded my expectations! In May vandals broke into my car and took apart my steering wheel column in attempt to steal my car. After filing a claim with my auto insurance I was referred to Caliber. The communication from Kevin was fantastic and I always felt they cared in making… Read full review

I cannot say enough great things about Caliber on Eubank rd- Unfortunately I needed them twice in 3 months- my parked car seems to be a magnet for people who need drivers education Always courteous and professional My car was ready 7-10 days Earlier than expected and was done right . Each time. Try caliber collision… Read full review

Worked with Caliber in the past, great service then, great service now! Will always bring my vehicles here!!

Great shop, friendly people, quick service.

Customer service is EXCEPTIONALLY EXCELLENT. Kevin is the best this is the best place to go for your car service, they are honest, reasonable with price, friendly, and fast.

Mike was amazing. His customer service was superb and our car looks amazing. Thank you Mike job well done.

Caliber collision came recommended by USAA and I have to agree. They helped get my vehicle repaired and looking like it did the day I bought it. I honestly can’t thank them enough for the great work.

Best place to go for top notch auto body repair !

The service was excellent. Kevin answered all my question and kept me up to date on repairs.

If you have been in an accident, and you want your car to look new again, please use them. best place ever

I had an excellent experience experience with Christine and Karla at Caliber Collision. Would most definitely recommend if you need your car fix!!

This place had the greatest painter I have ever seen. They lost a great worker.

Everyone was just super and my vehicle was like new!! Thanks so much!

Awesome experience, exceptional customer service, and very professional. Thank you Caliber Collision for the awesome work you did in my vehicle.

I was kept abreast of repair status through the entire process, great job on repairs, and the customer service was excellent.

I was please with the final results And the early schedule given to me As a result of a cancellation. The additional care of what my vehicle Look before the accident.

Great customer service , I like we’ve all met before , they make you feel comfortable and welcomed , I Love them ❤️

The customer service was great and I received daily updates on the progress of my vehicle. My vehicle was ready ahead of scheduled. I would recommend to anyone looking to repair damages to their vehicle.

Kevin Hillis at Caliber Collision handled significant repairs on my F150 and I simply couldn’t be happier. He knew precisely what was going to happen, the significance of the damage, and made me feel like I was in the best hands. He communicated each finding, delay, and expedite to get me back in my vehicle as… Read full review

Staff was very helpful throughout the entire process. Kept me inform, answered my questions and dealt with the insurance company.

Excellent service impressed with their communication

Great service! Professional, great work and done ahead of schedule. Thanks to Kevin Hillis and the Caliber Collision team on Eubank Road.

Took my truck into caliber collision this morning as my vehicle was in an accident. Everyone was very professional! Karla was who I had the pleasure of talking to over the phone. She got my in right away no problem! Christine greeted me also and was oh so very pleasant! Ryan looked over my truck and was very hands… Read full review

Christine and Karla and Ryan were very helpful and in a timely manner. They had GREAT customer service and took care of all of my questions and concerns!! Definitely recommend them. Very nice people.

Great company! Staff was amazing. I will definitely go back and recommend to anyone that needs body work done!!!

Friendly, Professional and kept me informed at every stage of the repair. I highly recommend this company.

AFTER 2MONTHS PLUS OF HAVING MY VEHICLE,& HAVING TO DO SO MUCH TO REPAIR IT, DAVID AND TEAM AT CALIBER ON EUBANK WENT ABOVE AND BEYOND TO KEEP ME INFORMED DURING THE PROCESS AND OVERALL DID AN AMAZING ZING JOB WHEN IT CAME TO SERVICING AND REPAIRING MY VEHICLE (BMW 435I) I WOULD CHOOSE THEM AND OR RECOMMEND THEM 100… Read full review

Kevin and the women at the front desk are so helpful and knowledgeable.

I’ve been talking on the phone with Christine and she was very pleasant. I also met Karla when I walked in and she was wonderful. Kevin gave me top notch professional service and answered all of my questions. What a great group of people to represent your company!

They repaired my car after an accident. They kept me informed every step of the way and had it done before the estimated completion date. The car was cleaner than when I dropped it off and repairs were top notch

Enjoyed working with Caliber Collision. Repairs were done on time as promised. I would recommend this company to anyone. Very EFFICIENT!!!

Excellence all over

Kevin kept me informed during the repair. Car returned in a clean new car feel.....

Karla and Christine at the front desk were very friendly and welcoming. David was a very down to earth guy who actually checked my truck out. All in all great business and great workers.

Karla and Christine were very friendly and professional. Kevin was so nice and explained things to me in detail. Thank you Caliber Collision!!!

Great job, great communication from the tech on the progress of repairs being completed!

Great shop. Nice waiting room. Staff is incredible and helpful. Kevin did my repairs and was awesome.

I got my car early

They did a great repair job and they kept me informed…yes I appreciate caliber collision..I would recommend them…Thanks

They did an excellent job with my car body repairs /replacement 👌

Fixed My bumper Brnd NEW AGAIN.

Super fast and friendly! Easiest drop off/pick up ever.

Excellent work and staff.

Karla and Christine have amazing customer service and are always delightful when walking into the door. They love giving snacks as well!! Definitely would recommend Caliber.

Good

Everyone was great!

Very good work. The office personnel was very pleasant and helpful. Great experience.

The staff was very polite and welcoming and I was kept informed of every process.

Professionalism, very friendly staff I am very satisfied with the body work that caliber collision have done on my vehicle my car was immaculate. The best service hands down I highly recommend!!!!

I only use Caliber Collision for anytime I get into an accident knock on wood lol. But the customer service is always excellent and my car looks amazing like the car has never been damaged. Good work guys!!!!

Appreciate everything they did to help me get my necessary repair completed. Kevin worked with me and my schedule to help get everything done with a reasonable time line. He was very kind and professional. When I arrived Karla was very sweet. She did what she could make my wait time pleasant. I appreciated both of… Read full review

I would like to express my experience with your company, first of all I came there not expecting to be treated like a real person, I thought it was going to be like one of those company where they tell you “Give me the keys we’ll call you “bye”, well this did not happen to me at Caliber Collison on Eubank, your… Read full review

Best customer service ever! My new go to company when collision repairs are needed.

Repaired broken headlight

I'm thrilled with the work Caliber did on my car after a deer did some work on my car! My husband says the paint job was so good we have to get them to do the rest of the car. Ask for Shawn Reed, you won't be sorry, he even drove me home when I went for an estimate not realizing my car was unsafe to drive. I've… Read full review

Kevin and Karla were both great to work with! Work done was exactly as expected and entire team was very professional and friendly!

Great Work!

Great experience all the way around. From customer service to pickup.

Kevin Hill was great!!! He listen, he took the time to understand, and he delivered. 💥💥💥

I appreciate the updates and my car was repaired with experience..the paint takes a lil getting used to

Wicked Awesome service!

If you want a thurl job done...this is your place Caliber Collision. Great customer service and communication.

Great customer service!

Was very highly satisfied

I've never felt so welcomed in any auto shop as I did here. Karla had the warmest presence and she offered me coffee and popcorn. As someone who has to be up early, that was joy to my ears. My appointment for damages estimate consultation was suppose to be 10:00 AM, but I thought it was 7:30 AM because I had mixed… Read full review

sent after an accident. they claimed to repair my car TWICE dent still there

Excellent work

They did good work. Need to work with the right people. Kevin is awesome. He kept me informed through out the process! He let me know there was going to be a delay but he got my car back to me quickly!

I brought my car in on 5/11 and picked up my vehicle on 5/18. My window seal was buckled and I was told it would "lay down" after 3 to 4 days and that it was "normal." I want to the Toyota dealership for maintainice and was laughed it due to a seal never requiring a "lay down" period if installed correctly because… Read full review

During a very difficult time. Ms Karla Baylor, made things so much easier for me. Her customer service was amazing! We need more people like her around.

They worked with the insurance company in a timely manner to get my vehicle repaired ASAP realizing that they might have problems getting repair parts as needed. Need

Im really grateful for the experience I had here, it wasn't the end of the world when my car got hit. Caliber repaired and cleaned up my car so nicely it looks brand new. Thank you Dave for looking out for me!!

Very friendly the coffee maker in the front wasn't working the receptionist let me use the one in the back.

The front desk receptionist was friendly and nice. She walk me through the paper work. Caliber collision personal Dave, walk me through the process of fixing my equinox. Kept me up to date on the progress.

The staff was very friendly and helpful. Kevin H. went out of his way to get me the info that I needed. Karla Thank you for making this experience seem easy. Great job !!!

What can I say...informative, fast, friendly. All around High Quality. 👍

I had a great experience at Caliber Collision. Mrs. Karla at the front desk was very helpful and pleasant. Once my new bumper came in Mr. David Stratton had my vehicle ready in less than 48 hrs. And to my surprise my vehicle had been detailed at no charge to me! Which was definitely appreciated. I will definitely… Read full review

Although my car was a total loss. Karla Baylor was sweet, kind, knowledgeable, and is to be considered the industry standard of excellence. Sincerely, The Fisk Family

They did a fine job and kept me informed of all work that was being done and checked after to make sure I was satisfied very good customer service which is hard to find today I would recommend them to to everyone

The work that they do is great. However the front desk people seemed annoyed all the time.

Excellent customer service!

If there was a prize for best customer service, this Caliber location would win. Everyone from the manager on down has the best "can do" attitude! They kept me up-to-date at every turn when my car was in to be repaired from an accident. At a time when shipments of parts are delayed and some even unavailable for… Read full review

Thank you Henry for the update on my vehicle each day. I was surprised to hear from you two days earlier that my vehicle was ready for pick up. I appreciate it very much. Thank you!

We are very satisfied with our services. Great customer service from start to finish. Very friendly and professional staff from everyone we came in contact with rather via text or in person. Our repairs was completed in a timely manner and quicker than we expected. Thank you, The Grants

I was kept up to date throughout the week on my repairs, and it was done ahead of time. These guys rock!

Staff is Great. Trish and Tamrin. awesome. Thank you guys

Really nice

Excellent and informative team strictly professional, if needed I will use this company again. Thank you!

I was locked out of my apartment for three days over the weekend and their services is closed over the weekend and don’t have no form of way of contacting them over the weekend I couldn’t access nothing I forgot my keys on their rental while their employee rush me to get my car I would never use this company again

They also worked on my radar and calibrating it. My car was clean inside and out after all their work!

Had damage to the passenger side of car and insurance company recommended them. It was a great experience with daily texts of the status of my car. I would definitely recommend and use again.

From the first day we walked in professionalism, courtisy, friendly people. The communications we received about the vehicles progress were very helpful. The end job was outstanding and looked fantastic. Thanks to all the people who has there hands into fixing my truck, will recommend your shop to anyone who ask.

They did a great job with the repair to my vehicle after my accident. I would use them again... hopefully will never have too though!

Excellent service and extraordinary staff.

Their process is quick and easy. My car was ready on time and looked brand new! They kept me updated via text during the entire process. I will always call Caliber Collision for any body work repair for my vehicles. They have yet to fail me.

EXCELLENT SERVICE IN ALL ASPECTS. Kept me updated when delay getting part. Could not except better service.

I had body work on my 2017 high country to be done. It was self inflicted so I didn't report it to insurance. I called James Buchanan at the 4731 Eubank rd Caliber Collision in Richmond va (He had done work for me before) and asked if he could assist me with the repair. James found the right man for the job and… Read full review

Car was in a fender bender. Door was fixed and painted much sooner than expected

I worked with Stanley after an ice filled tree branch fell on my car. He definitely made the process easy for me. Very satisfied.

I had vehicle damage as a result of an accident. Quality of service/work & communication was outstanding. I highly recommend this shop.

They were friendly, professional, and worked with me completely. They go above and beyond and were very informative. If recommend them to anyone!

My name is Andrea H. I hit a deer and it tore my front end UP! This was my first accident ever so I was unsure about the process and where to go etc. I went thru my insurance and chose Caliber simply because it was closest to me with the availability that I needed. BEST DECISION I COULD HAVE MADE!! Stanley aka Stan… Read full review

They brought my car back to life

First let me start by saying Stanley is great. My car (a 2016 Chevy Cruze) was hit while parked and let me tell you, you can’t even tell. Not only is his work great but the turn around time was quicker than expected. I took my car in on 1/7/2021 the expected date to finish was 1/21/2021 and today is 1/15/2021 and I… Read full review

A good provider of collision services, but handcuffed by GEICO's policies around the use of aftermarket parts. Did a good job, but a one day repair took over two weeks. If I didn't have a second car, this would have added substantial costs.

My car was fully restored. Great work! Stanley kept me well informed throughout the process. Outstanding customer service.

Stanley was great about keeping me informed about progress on my car and the repair timeline. My car looked great after they were finished with it. I would definitely come back here again.

Everyone was very polite and professional throughout. Workmanship was fantastic. Happy employees = quality work.

Excellent work and smooth service. Highly recommend.

I had an excellent experience with Caliber, great customer service and follow up from beginning to end. James gave regular updates and went above & beyond for an exceptional customer service experience. The whole Caliber team was outstanding to work with. 👏 Highly recommend Caliber Collision services!

Professional, easy to work with and excellent result.

I had the best service and quality work done on my vehicle. I highly recommend Caliber Collision to anyone looking for vehicle repairs on body and paint. Great Job guys...thank you so much, it was truly a pleasure doing business with you all.💕

Stanley was great he called me about every process, made everything fast and easy hopefully I wont need anymore collision repair but if i do I'll be coming back to Caliber Collision!

Great business to deal with made it fast and very easy

Body repair to the bumper. Mike was great and my car looks great. You wouldn’t know it was in an accident!

Excellent communication throughout the process and James was on point, courteous and professional from start to finish!

Really good body shop with friendly and helpful customer service. They texted me updates on my body work along the way and finished the repair a week earlier than promised. I would recommend this shop.

Excellence in all.

Both my vehicles were repaired with in two weeks of each other and James at the Eubank rd location is by far the most awesome professional technician I have ever had the pleasure to work with as far as repairs in a vehicle he is awesome world class also Kelly she’s awesome also my thanks to these people they treated… Read full review

Very professional and timely! Got my car completely repaired in less than 2 weeks after hitting an animal. They kept me informed everyday, literally calling me everyday for an update. Amazing

My Lexus RX 350 needed some front bumper and body trim repair. Our customer service rep Stanley was very professional and did an excellent job on explaining the repair process. My wife and I were very pleased with Caliber Collision from the front desk to the finished product of the repair work when it was completed.

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