Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty84−1.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 1,020 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 73% of auto body shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 62% of auto body shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 94% of auto body shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 84% of auto body shops.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.57
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Electrical”

SAI1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

I had a very disappointing experience with this body shop. The repair process was poorly handled from beginning to end. First, they delayed the promised completion date by approximately 10 days, with no proper communication or clear updates about the delay. When they finally called me to say my vehicle was ready,…

Customer photo from SAI's reviewCustomer photo from SAI's reviewCustomer photo from SAI's reviewCustomer photo from SAI's review
PaintingElectricalBody & Trim
Phil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great work -- great communication. They even tidied the interior!

Great priceElectricalAir conditioning
Jamika9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

From the time you walk in- Marissa & Chelsea are at the front desk ready to serve your needs!! They are so compassionate and attentive to your questions. Marlena!! My service advisor!! Knows her stuff! I never met any of the mechanics but I could tell she works closely with the team as they do repairs! I was always…

Great pricePaintingElectricalBody & Trim
Southern7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This place has great customer service and the staff was very kind. I will 100% recommend my family to come here from now on!

Great priceElectrical
Amanda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★

Six weeks for repairs, poor communication at start over repairs, took over a week to tow, no one discussed the repairs and pick up,

PaintingElectricalBody & Trim
KiLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Caliber collision on Eubank road has exceeded my expectations! In May vandals broke into my car and took apart my steering wheel column in attempt to steal my car. After filing a claim with my auto insurance I was referred to Caliber. The communication from Kevin was fantastic and I always felt they cared in making…

Body & TrimElectricalPainting
Joy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Customer service is EXCEPTIONALLY EXCELLENT. Kevin is the best this is the best place to go for your car service, they are honest, reasonable with price, friendly, and fast.

Air & cabin filter replacementBody & TrimElectrical
Wilhelmina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sensors not performing properly and a bumper scrape.

Electrical
Tana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

AFTER 2MONTHS PLUS OF HAVING MY VEHICLE,& HAVING TO DO SO MUCH TO REPAIR IT, DAVID AND TEAM AT CALIBER ON EUBANK WENT ABOVE AND BEYOND TO KEEP ME INFORMED DURING THE PROCESS AND OVERALL DID AN AMAZING ZING JOB WHEN IT CAME TO SERVICING AND REPAIRING MY VEHICLE (BMW 435I) I WOULD CHOOSE THEM AND OR RECOMMEND THEM 100…

Body & TrimBrakesElectrical
AnjelicaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kevin and the women at the front desk are so helpful and knowledgeable.

Body & TrimElectrical
BarbaraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They repaired my car after an accident. They kept me informed every step of the way and had it done before the estimated completion date. The car was cleaner than when I dropped it off and repairs were top notch

Air & cabin filter replacementBatteryBody & Trim
christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Karla and Christine have amazing customer service and are always delightful when walking into the door. They love giving snacks as well!! Definitely would recommend Caliber.

Air & cabin filter replacementBatteryBody & Trim
Jackie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm thrilled with the work Caliber did on my car after a deer did some work on my car! My husband says the paint job was so good we have to get them to do the rest of the car. Ask for Shawn Reed, you won't be sorry, he even drove me home when I went for an estimate not realizing my car was unsafe to drive. I've…

Body & TrimElectricalPainting
lindsy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BatteryBody & TrimBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 48%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim286—
Painting163—
Steering & suspension repair22—
Tires21—
Electrical14—
Welding11—
Exhaust8—
Brakes7—

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