How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty84−1.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORECaliber Collision
Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 1,020 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for painting
Clear ✕All 163 Google reviews tagged “Painting” · showing 20
Caliber did a fantastic job at repairing my car. They gave me 5 star customer service . They updated me constantly through the whole process. I definitely recommend them.
I had a very disappointing experience with this body shop. The repair process was poorly handled from beginning to end. First, they delayed the promised completion date by approximately 10 days, with no proper communication or clear updates about the delay. When they finally called me to say my vehicle was ready,…
The job of painting and providing new doors were done in a timely manner. Mr. Chris who did the repairs on my vehicle was quite knowledgeable and he kept me informed every day concerning the work and time frame of when my vehicle would be completed. They were all nice, polite and courteous if I had to call to ask a…
They did an amazing job and they fixed everything and match The true color of my car after it was damaged
Tyler Howerton was estimator for my repairs. Professional and knowledgeable. Keep me informed with daily communications and followed up with any questions
I had a SUPERB experience at the Caliber Collision off Eubank Rd because of Kai! He is THE GUY you want in your corner- very knowledgeable, efficient, reliable, passionate about customer service and cars, strong and clear communicator, and professional. I am really impressed with how easy and smooth the whole…
The communication was top knotch! My car was randomly vandalized and I have an elderly mom who needs me to drive. I told them I need my car back fast.. please! They followed through and I so appreciate that. I highly recommend them.
AMAZING TEAM! front desk staff is kind and welcoming, fresh popcorn and drinks in the lobby, they notify enterprise upon your arrival. Kai took such good care of my car, communicated thoroughly and consistently and genuinely went above and beyond in all ways! Thank you 😊
The whole team is fabulous! I personally worked with Chris and he handled everything in a timely manner, kept me informed on the progress and turned the car back to me in perfect condition!! His customer service was top tier. Hopefully I won’t have to come back, but if i need to get my car repaired again, I would…
They did a great job on my truck. Chris kept in touch with me every step of the way.
I highly recommend Caliber Collision for any repair service needs. Chris was awesome and made the entire process smooth. I will definitely use them again in the future if I ever need repair services.
Great customer service & communication! Kai was wonderful to work with and he kept us updated throughout the entire process. Having our vehicle repaired by Caliber Collision was a stress free experience & our car looks and drives as good as new.
I highly recommend this company to everyone. I was kept informed through it all and my car looks fantastic.
Our experince with Caliber Collision was exceptional from beginning to end. Everyone was so friendly, patient and professional. Tyler was our estimator and my husband Harold raved about him and when I met him I understood why. Tyler took his time with us and explained everything in great detail and answered our…
My case manager, Kai, did a great job keeping me updated on my repairs. He did a great job!
Tyler at Caliber Collision was outstanding. Service was great.
I was well informed and my service representative was very attentive
This is my third time using Caliber Collision, excellent service and repairs. Staff is always professional. Excellent French vanilla coffee. Most times delicious flavored popcorn. I definitely will refer friends and family.
Technician (Kai) kept me well informed and the repairs we done in a timely manner. Hopefully I will not need their services again, but if I did, I would definitely use Caliber Collision again.
I would recommend this company to anyone. They did a great job and I was updated throughout the process. Parts took a minute but that’s understandable. A deer hit me and the police didn’t understand how I wasn’t flipped over. Y’all fixed my car brung it back and I was I like wow look like I never took it in for anything .Thanks team y’all are the best.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 286 | — |
| Painting | 163 | — |
| Steering & suspension repair | 22 | — |
| Tires | 21 | — |
| Electrical | 14 | — |
| Welding | 11 | — |
| Exhaust | 8 | — |
| Brakes | 7 | — |
