Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty84−1.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Caliber Collision

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 1,020 Google reviews

📞 Call (804) 716-2635Request a call backWebsite ↗

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 73% of auto body shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 62% of auto body shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 94% of auto body shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 84% of auto body shops.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Steering & suspension repair” · showing 20

Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service & communication! Kai was wonderful to work with and he kept us updated throughout the entire process. Having our vehicle repaired by Caliber Collision was a stress free experience & our car looks and drives as good as new.

Great priceTiresSteering & suspension repairPainting
Stephan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kai Eason assessed the damage to the fender and fender cover, to the wheel and to the paint. He kept me apprised of the repairs as they were proceeding. I didn’t have to call to chase information. This was so smooth. Kudos to Kai and Collision for a premier experience an A-1 job.

Customer photo from Stephan's reviewCustomer photo from Stephan's review
Reasonable priceTiresSteering & suspension repair
Spencer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Caliber collision is the best repair body shop in Virginia. Highly recommended on five gold star rating.

Steering & suspension repair
Devin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jessica and Tori are the best I canNot stress it enough I was worried about my car and the fix all of my problems

Great priceTiresSteering & suspension repair
DJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best place to go for top notch auto body repair !

Body & TrimPaintingSteering & suspension repair
Tana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

AFTER 2MONTHS PLUS OF HAVING MY VEHICLE,& HAVING TO DO SO MUCH TO REPAIR IT, DAVID AND TEAM AT CALIBER ON EUBANK WENT ABOVE AND BEYOND TO KEEP ME INFORMED DURING THE PROCESS AND OVERALL DID AN AMAZING ZING JOB WHEN IT CAME TO SERVICING AND REPAIRING MY VEHICLE (BMW 435I) I WOULD CHOOSE THEM AND OR RECOMMEND THEM 100…

Body & TrimBrakesElectrical
BarbaraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They repaired my car after an accident. They kept me informed every step of the way and had it done before the estimated completion date. The car was cleaner than when I dropped it off and repairs were top notch

Air & cabin filter replacementBatteryBody & Trim
MarvinLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The did a wonderful job preparing the passenger side of my car when it was hit

PaintingSteering & suspension repair
Kel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Karla and Christine at the front desk were very friendly and welcoming. David was a very down to earth guy who actually checked my truck out. All in all great business and great workers.

Body & TrimSteering & suspension repair
christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Karla and Christine have amazing customer service and are always delightful when walking into the door. They love giving snacks as well!! Definitely would recommend Caliber.

Air & cabin filter replacementBatteryBody & Trim
DeborahLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If there was a prize for best customer service, this Caliber location would win. Everyone from the manager on down has the best "can do" attitude! They kept me up-to-date at every turn when my car was in to be repaired from an accident. At a time when shipments of parts are delayed and some even unavailable for…

Body & TrimPaintingSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Bernard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

EXCELLENT SERVICE IN ALL ASPECTS. Kept me updated when delay getting part. Could not except better service.

Body & TrimPaintingSteering & suspension repair+ Professionalism
RonaldLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They brought my car back to life

Body & TrimBrakesExhaust+ Quality
Sarah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I had an excellent experience with Caliber, great customer service and follow up from beginning to end. James gave regular updates and went above & beyond for an exceptional customer service experience. The whole Caliber team was outstanding to work with. 👏 Highly recommend Caliber Collision services!

Body & TrimPaintingSteering & suspension repair+ Punctuality+ Quality+ Professionalism
AliciaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Not sureTiresSteering & suspension repairPainting
lindsy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BatteryBody & TrimBrakes
Sharonda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingSteering & suspension repair
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

PaintingSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Dion8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimSteering & suspension repairTires+ Quality+ Professionalism
Naeus76Local Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism

Show more steering & suspension repair reviews (2 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 48%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim286—
Painting163—
Steering & suspension repair22—
Tires21—
Electrical14—
Welding11—
Exhaust8—
Brakes7—

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