How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORECaliber Collision
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #189Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 1,146 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for body & trim
Clear ✕All 317 Google reviews tagged “Body & Trim” · showing 240
They went above and beyond.
They always do great work! They repaired my passenger side view mirror that was basically hanging on by a thread, and it looks brand new. Professional, fair prices and very quick turnover time.
Had a great experience getting my car repaired at this facility. Appreciate they are partnered with Allstate, which made the process. very smooth. Office and service staff were very professional and easy to deal with. Appreciate the updates via text message, would recommend them for anybody work you need done.
Absolutely loved my car repair service (bumper replacement, painting, tire & rim) with Caliber Collision. I loved that they sent me text updates throughout the entire process of the vehicles repairs from beginning to end. The timing and service was exceptional. The vehicle was repaired with no issues. Definitely…
I can't say enough about this place. The staff, quality of work, and just overall experience were top notch! Bob in particular is super nice and took exceptional care of me and my vehicle. I highly recommend Caliber collision. By far the best body shop experience I've had!
Very professional and considerate when it comes to their customers.
Very professional and good service
Great service! My truck looks brand new. Fast, friendly, and professional. Definitely recommend! ⭐️⭐️⭐️⭐️⭐️
Excellent communication through the entire process. Received updates. My vehicle was ready before the estimated date. Would definitely choose this place again if needed!
They did a great job on the back corner panel where I was backed into. Can't even tell where my car qas hit.
I am thrilled with the quality of work on my Honda Accord Hybrid. The repair was executed with precision, leaving no margin for error. Thank you for the professionalism and attention to detail— it’s truly appreciated.
ON 7/12/26 I DAMAGED MY BUMPER ON MY KIA FORTE. I TOOK MY CAR TO CALIBER COLLISION TO HAVE IT FIXED. WHEN I WALKED IN I WAS GREETED WARMLY BY HANNAH THE AWESOME, KIND, AND PROFESSIONAL CSR! WHO CONTACTED ENTERPRISE TO PICK ME UP TO GET MY RENTAL, KEPT ME INFORMED AS TO WHERE THEY WERE, AND WHEN THEY ARRIVED. THEN…
I had an accident, and even though I was nervous about how my car would be, I trusted them. It was as if nothing had happened. It was in the shop for almost a month and a half, but it was worth it. I'm happy. Thanks Caliber Collision
Very friendly, great communication throughout the process, finished ahead of schedule, truck looks brand new.
Kind, helpful, quick, and great communication.
GREAT service and finished repair!!! I highly recommend this company!
This team is amazing! Great customer service and they go the extra mile. Bob is very knowledgeable and really helpful. Thank you all for the great work! I highly recommend Caliber!
Always the best service and work.
They do great work. Color matched a Neptune blue on some panel damage and mirror damage. And they cleaned out and detailed my car before I got it back.
Great repair shop, quick turnaround on repairs!!
The crew at CC is amazing! They did an excellent job on my car. You can't even tell she was in an accident! They even got her paint color perfect which I was a little anxious about. I am very pleased with the outcome! Thank you Caliber Collision!
Caliber Collison in Rockford is simply incredible! I have needed their services twice in 14 months and so I can say they consistently perform at a very high level of competence, friendliness, and professionalism. Hannah and Justin provide perhaps the highest level of customer service I've ever experienced in any…
Thorough professionals, excellent communication throughout. Paint work completed on time and is undetectable from factory finish on my Acadia. Vehicle delivered clean and on time. Highly recommend Rob Behrens and HIS team at Caliber in Rockford.
Caliber collision is a professional body shop professional employees that I’ll do outstanding work and stand behind it as well. I highly recommend this body shop to anyone that needs repair on their vehicles.
Great service and got my vehicle back quickly. Nice people! So happy I was referred to Valiber by another happy customer of theirs...
My car was brand new when it was hit. I was worried about the color match and would accept nothing but a job that no one could tell the car had been damaged. I am not disappointed and will tell anyone who might inquire. You can use this company with confidence.
Amazing customer service, kept me informed during the entire process!
Honest and thorough, does very good work. Highly recommend Caliber Collision
Everyone was so nice and prompt when I called and the updates they sent via text was great so I wasn’t just wondering about what was going on. Before and after pics the car looks brand new
Very courteous, kind and helpful. Went above and beyond what was needed. Very honest.
The Caliber Collison Team at 4141 Morsay Dr. Rockford, IL 61107 is one of the most efficient, professional and, provides outstanding service to make sure you're satisfied.
Excellent work I highly recommend this shop
Scraped the side of my car against a pole and had to have work done. Got the car back and all the repairs looked good and it was done in a very timely manner. However, I picked my car up and on my way home from the shop realized none of my speakers were working. They worked fine before bringing my car in to them and…
The repair itself was completed (hence the second star), but the overall experience with this company was extremely disappointing. My door was fixed after a side collision, and they coordinated well with my insurance company. The repair process and payment were smooth. That part was fine. The real issue was how I…
After some deliberation, I chose caliber collision for a repair from a insurance claim. Staff were very attentive, professional, and willing to explain any detail or question I had. They also were willing to accommodate my need to keep my vehicle on the road as I am a full-time Rideshare driver. Caliber was able to…
Excellent service and very happy with the finished product
From the front office to Nigel to the technicians everybody's outstanding. My car looks brand new
I had a great experience with them! The work on my vehicle that was performed was excellent and the staff was so nice and helpful. Justin and Jennifer were so communicative and professional. I had used Gerber in the past and had a horrible experience, but would recommend Caliber to anyone! Super happy!!
Excellent professional service. Caliber Collison made this a smooth and quick experience.
I truly have nothing but incredible things to say about Jen and the woman at the front desk ! Thank you so much for your constant communication throughout the process. So glad my insurance sent me here!
Extremely happy with the work and communication
We used Caliber Collision services when we hit a racoon and needed front end work and again when someone else hit our parked vehicle. The first was a claim on our insurance and the 2nd a claim on the other person's insurance. In both instances, we worked with Justin. He is professional, friendly and communicative.…
They made my car beautiful again after a truck driver ran me off the road. These people are great.
The customer service was outstanding so was the work
Caliber did an excellent job on our vehicle. Would recommend them all body work!
Great customer service
Very friendly and great communication. My car looks great too.
Jenn was GREAT! Vehicle was ready prior to promise date. Was truly a good experience.
Replace the front door there,Very good job, spotless work, done 2 weeks before the initial date
Great experience! We were kept informed as our car went through the repair process. Car looks great! Dent repair was perfect! Paint job was excellent! Very satisfied. Highly recommend. Update: August 2025 unfortunately for us, we needed body work on our Yukon this time. But VERY fortunately we went back to…
A very good job and the delivery was on time.
Having your vehicle repaired is never fun. But with Caliber, they kept me up-to-date with progress and made me feel like I was their most important customer.
Very impressed with the repairs done and the time taken to complete. Received updates at each stage of repairs, great communication
Excellent work and didn’t have to wait long to get vehicle fixed. Employees keep you informed every step of the way!
Excellent work! The Very Best in Customer Service!
Well communicated plan and updated throughout via text. Always knew what to plan for on my end.
Excellent service! Fast and will go the extra mile for you!
Caliber did an excellent job on my car. The repairs were well done and they kept me informed all the time. Very helpful and concerned.
Really happy with the work done on my car. Really happy with the professional, courteous way I was treated. I highly recommend Caliber Collision.
Caliber Collision provide professional service and their customer service is exceptional. Thank Bob for going above and beyond pertaining to our vehicle.
Excellent and very professional! Best body shop experience that I have had.
My family was hit by another driver and our vehicle had to be repaired. We were referred to Caliber Collision. From the first interaction we knew we would be in great hands. As a company they are very professional. From the lady at the front desk, to Justin who we worked with specifically, to the Manager Bob. They…
They keep you updated on everything they are doing and they did great work.
Great customer service!! Very helpful, friendly, and such an easy process that they have made everything stress free.
Awesome job once again. Thank you guys.
Car looks great and was fixed fast
Great job on my vehicle. Would recommend! Communication was clear and easy to deal with overall.
A very detailed, difficult job successfully completed on time with quality foremost in mind. Communication and Customer service was excellent!! Clearly recommended!
Great communication and even better customer service!!! I would recommend them to anyone needing work done!!!
Great place to take your car!
Did a fantastic job repairing our car. Kept us informed and up to date every step of the way. The employees were very very pleasant to deal with. Would highly recommend them!
Fantastic communication and great customer service from start to finish. I highly recommend Caliber Collision to anyone in need of any auto body work.
Looks great! Beautiful!
They did a awesome job
Repair of fender damage from accident. Confirmed vehicle alignment good once body repairs completed. Excellent job on all aspects of repair.
I have an older Jeep Commander that needed body repair and many of the parts were discontinued, but they worked hard to get the right parts and it looks amazing!
Great people that go one step beyond!
The team and Caliber was quick with their communication, kept us updated on the progress of the work and estimated completions. The my finished up 2 days early and were very flexible around the pickup times. Their quality of work was excellent and would highly recommended!
Did excellent job on my vehicle
Hail damage was repaired. No visible dents. Paint match was exellent.
Great job
Did an amazing job! They were fast, courteous and stayed in contact throughout the whole repair. I would definitely recommend.
This company went above and beyond. I couldn’t ask for a more professional and easy company to work with. My car looks just the way it was before the accident.
Upon arrival for my scheduled appointment, the Caliber employee checked out the car promptly. We discussed options, and he took the car inside and resolved the issue almost immediately. They provided excellent service with professional and friendly interaction. I would highly recommend them and go there again should I need their services.
the Chick-fil-A of car repair! Amazing customer service, they brought me my car at work because I was unable to get there before they closed. 10/10
Caliber Collision and my customer service contact Justin Bromberg went above and beyond. They made the obvious repairs, then ran tests and discovered an engine issue related to the accident. The additional engine repairs had to be done by the Chevy dealer. Justin coordinated all of those additional repairs. I…
Caliber collision did a great job repairing our Dodge Journey., it looks new again. We are very impressed with the great professional service. They also show they care about us and the job they did. We'll never take our cars anywhere else. Thank you. Joe & Arlene Blades
From drop-off to pick-up the service was great! I did learn that I’m a person who likes to be updated frequently throughout big repairs and found myself calling in to discuss the timeline. Partially due to rental car concerns. Overall, highly recommend using this for collision work.
Did a good job at repairing my driver side passenger door after it was hit.
From start to finish I was treated with kindness and understanding. They went above and beyond my expectations, I was thoroughly impressed and satisfied with the extra effort put into making sure I was happy.
Damage was to my daughter's car, the whole experience with caliber was excellent From the estimate, information about rental to fixing repairs, the staff was friendly and helpful. Don't have anything negative to say. Would definitely return for work again and would highly recommend this shop
Repaired after accident. Delays with parts, but communication was great. Everyone is experiencing delays in getting parts now and my insurance adjuster had informed me that was an issue.
Work was great and their customer service was exceptional
My car wad stolen and they did nice work but it took me 5 times of going there to actually get the car with everything fixed. And drive the car away. The two office girls didn’t talk to each other. I had two insurance claims and wanted both repairs done at same time. Only the theft was fixed. Then the battery…
Excellent customer! I received my vehicle back before the time frame I was initially given when I brought it in. And the paint job was exceptional!! Caliber Collision is where it's at!!
Kevin is a very honest & knowledgeable repairman . He kept me well informed & was in contact with me throughout the entire process. I recommend Caliber Collision to great, honest & professional body work.
This was my first time going to Caliber collision. The people were very friendly and informative. They kept me updated every time they would get ready to do something to my car for the repairs I needed for my car after an accident. Best part is it only took 5 days for them to complete my repairs! They had an…
From my very first call to picking up my car after it was repaired, I experienced excellent service! The process was very smooth and they handled everything. They also kept me very informed. Everyone was professional. I highly recommend them.
Caliber Auto provides excellent customer service and quality work
The work was excellent as was customer service. Highly recommend
Very friendly, efficient and accommodating! Impressive work. Shining car wash plus for some reason they cleaned my rubber mats, I felt like my vehicle was brand new again!
Bodywork done, work was done quickly and beautifully. Cust service kept me informed as to when it would be done, and handled all insurance claim. If needed will be back, very happy with service.
Have used Caliber 2 times very good body shop,pays attention to every detail,outstanding results.
Awesome very friendly! Communication is awesome.!
The whole front end needed to be fixed! Was expected to be done by march and 2 weeks after dropping it off I got the call saying it was done! It looks better than new! Very happy with the car and customer service! Great people!
Great!
The staff was knowledgeable and friendly.
I had an accident, someone ran into my car and it was banged up pretty bad. I took it to Caliber Collision and they did an amazing job on the repairs. You couldn’t tell anything had been wrong with it at all. Their customer service was great and their customer service was also. I would recommend them to anyone for…
They were very good with communicating issues and the protocols that would have to be taken. They finished in a timely fashion, and did a great job.
Caliber was very thorough from day 1 made me feel comfortable and their workmanship was top notch work was superb! Staff very knowledgeable helpful and approachable will definitely recommend to others!!
Caliber Collision was fast and got the job done 4 days ahead of the quoted time. Also they were completely transparent sending me messages on every step in the repairs process. Great job
Great experience, great team! My car looks wonderful. Highly recommend them.
It was a great experience and they kept me updated on every process with my vehicle they have great customer service Mrs Tammy thanks for all your amazing help
I am grateful for this body shop. The staff is professional and friendly. Also, they kept me up to date on the progress of my repairs.
I just picked up my vehicle after body work following an accident and I could not be more pleased. First, they handled everything with my insurance and my rental car. I didn't have to lift a finger on it. Second, they communicated every other day on the status of my vehicle via text and kept me completely informed…
I’ve had body work done on two separate occasions with Caliber. They do an awesome job!! The work is pristine, they wash and spruce up your car before giving it back (very classy touch) and have awesome communication throughout the process. They set my expectations before I dropped off my car that there would be a…
The Service at Caliber Collision was phenomenal! It’s becoming all too rare these days to find a company that goes to such great lengths to satisfy their customers. This is one of them!!
All around great!
First rate!! Start to finish. Personnel were personable, knowlegable and transparent about what to expect. Progress reports were frequent and the repair was seamless. Caliber made my unfortunate experience as painless as possible! Kudos to them on their first class service!
Great service
Great experience! Top notch service.
Caliber Collision's customer service is great and you don't have to wait a decade to get your car repaired. What they tell you is exactly what they do!
Very Customer oriented, upfront and reasonable. If you have an accident I highly recommend checking these guys out!
They made the process easy. We're friendly and helpful, and even cleaned the inside of my car!
very timely repairs. great service.
Amazing people. Updates everyday and they even detailed the inside of my car and made it look brand new
Great work! Vehicle was vandalized, broken window, dents, destroyed steering wheel and related electronics. The vehicle is now good as new.
They made a stressful situation care free and repaired my Chevy Equinox quickly!
I got my 2020 Dodge Charger repaired here. I had front bumper damage. 10/10 experience.Very good quality and super polite service. I was extremely pleased with the updates of the progress. Done earlier than expected and cleaned before I came to pick it up!! Would highly recommend!
Staff was great. Communication was excellent with giving me updates on my car's progress. Finished the repairs on my car faster than the scheduled date. Very happy with my results.
The staff was very knowledgeable and friendly. They kept us up to date with where our vehicle was at in the process of being repaired. The work was top-notch bar none!
Used them to have my vehicle fixed after an accident that caused mostly minor rear end damage. I couldn't have been more impressed with my entire experience. Repair was done within days after being told it would take 1.5-2 weeks at my estimate. The staff took the time to get my repair scheduled a month earlier than…
No complaints!! Everyone’s customer service was great!!! Thanks again ❤️
Wow! Our first experience with collision damage in 65+ years after our parked car was hit. Caliber went above and beyond our expectations. Everything was explained to us in detail, and we really appreciated the texts keeping us updated on parts and service. We had our vehicle back in days (looking pretty awesome…
They did a great job repairing my car and I got it back sooner than expected. Tammy was great and kept me informed of my car’s progress.
I'm retired USAF. My insurance company, USAA, pre-approve them. I took my 2010 Toyota Matrix in for some accident repair work. Since USAA guarantees their work, meaning that USAA will pay another shop to fix what Caliber won't, I was confident that things would be done right. I'm VERY satisfied with their work. They…
Send time I had used this business. The first time last year I was rear-ended. The repairs were done to perfection. They did take longer than they originally estimated but it was in the middle of covid so not complaining. The second time had an incident with towing and my hatch wouldn't close properly. They took a…
They are very friendly and focused on customer satisfaction! They did an excellent job of repairing my Honda Accord that was sideswiped. Looks like new!
10/10 would definitely recommend. Staff is friendly and will keep you up to date on all status' of your car. Car itself looked better than before my collision. Thank you Caliber staff, keep up the good work!
I wasn't sure what to do when I started this process, the staff held my hand and walked me through it. As soon as I walked in, I was greeted with warm friendly smiles and knowledgeable staff members. They really made me feel at ease and at home. I highly recommend Caliber Collision. I will tell everyone I know this is the place to go!
Hands down best place to take your vehicle. Kelly helped me and was beyond and above professional and knowledgeable to all my questions.
Second time taking my car here for repair. Perfect work every time. They make sure the customer is happy. I was having an issue with the insurance company but they helped me with additional repairs the insurance wouldn't cover. They got the issue diagnosed with an automotive repair place on my behalf and got me a discount on the work.
Caliber collision did an amazing job fixing a hole in my bumper. Everything was super easy from start to finish. They kept me updated with alert texting and once I picked my car up It was way cleaner from inside out than when I dropped it off which was a huge plus! Thanks guys!!
Repair on my car was outstanding, very professional and customer service was excellent. Thank you Caliber Colliision for such a great experience...
Exelent work
friendly helpful staff. quick service
After hitting a dear with my car went here and got great service and information on the repairs to my vehicle, took some time to get parts, but it's a Volkswagen so that's understandable. Thank you all at caliber collision. GREAT JOB!
I had gotten service through Caliber Collision for damage from hitting a raccoon in my 2018 Honda Civic. I had to get $3,900 worth of repairs done and they got my vehicle to me a lot quicker than I thought! There was a hiccup after picking my vehicle up, but they definitely made it right once I called the next…
Staff was very friendly and kept me informed throughout the whole process. Helped me with scheduling and rental cars. Had to order additional parts for repairs after disassembly and still got my vehicle done on time. Rob even filled up my tires before I left. Overall very happy with my experience.
Caliber Collision did an excellent job fixing my 2017 Malibu after it was in an accident. The damage was estimated at $5000 and the final bill was just a tad over that. Jessica was always available to answer our questions and help us with problems. She contacted Haas Towing and had my car towed there so I would not…
So fast! Staff friendly. Collision repair a breeze.
Had an accident back in August and had to bring my vehicle in. Tammy took care of me throw the whole process. I was always updated on every step of the process, and they were quick and professional. Had to bring it back in today to have them take a look at the fog light they replaced and they got me taken care of quickly. Highly recommend these guys!
Professional and courteous! I highly recommend Caliber Collision - they did a great job with my Toyota Highlander.
Very friendly and work was done in a timely manner I would say all around good service I have no complaints and they keep u Updated on the process Chris is awesome highly recommended
The customer service is excellent!! The repair work for my mom’s car looks great. They did a nice job and only had the car for a week and updated her along during the process. My elderly mom can’t rave enough about how nice and helpful they were to her, which made me feel good living in SC. Highly recommended!
I would highly recommend this Collision Center as one of the best experiences in workmanship and knowledgeable staff that I've experienced. Excellent work and professional skills. Thank you for an outstanding experience , my vehicle looks great!!!
Thanks again caliber collision with all the efforts that you did on my vehicle with almost $5000 worth of damage done to it. your professionalism and your Understanding of what the customers are going through during these times Was well appreciated & how you guys help me feel at ease with the confidence of being in…
Excellent service. Would recommend.
Caliber provided regular updates on the status of my vehicle. The body work looked perfect like it was brand new off the lot. Paint job was clean and consistent. 10/10 would recommend
Excellent customer service and great work!
This shop is great. I had my Ford transit van taken there after a car accident. They informed me of when the vehicle would be ready. It was far later than what I'd hoped, as I depend on my vehicle for work and didn't have a rental vehicle to cover me. They did me a huge favor and expedited the work on my vehicle to…
Amazing work. 10/10.
My experience with Caliber Collision was more than perfect. Chris went above and beyond helping me. In addition, I received my vehicle in superb condition like if was never damaged inside and out. I definitely recommend!
I was in need of a bumper replacement on a 2011 Ford Edge. An excellent, timely professional job was done. Great communication from office staff. I will use them again if needed and would highly recommend them.
Caliber Collision is a Perfect place to have your vehicle restored at. The Organization Caliber Collision kept me informed of the status of my vehicle as they worked on it. I Appreciate the Great Service I received from the entire team!!!
I've had 2 vehicles repaired after car accidents. One they hit my wife car in a parking lot, then I hit a deer with my truck. Both repairs were amazing!!! Stop looking you will not be disappointed.
Everyone that I dealt with at Caliber Collision was extremely friendly and professional. I ended up having to pay for my rental car out of pocket as my insurance policy did not cover it. The general manager was wonderful and offered to pay for the last week of my rental. He had no obligation to do so, but knew I…
I was grateful for the cleaning of my car both inside and out; the quality of work that was done; the updates on the car every day; the amount of time needed to repair.
Rose was awesome she kept me informed throughout the process. I definitely recommend them my car looks brand new.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 317 | — |
| Painting | 228 | — |
| Steering & suspension repair | 21 | — |
| Electrical | 19 | — |
| Tires | 18 | — |
| Auto engine diagnostic | 14 | — |
| Air conditioning | 7 | — |
| Exhaust | 6 | — |
