Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
Customers frequently cite professional communication, timely updates, and high-quality repairs for bumper, panel, and painting services. The shop is noted for fair pricing and efficient turnaround times, often completing work before estimated dates. However, lower-rated reviews describe issues with delayed estimates, missing parts, and unresolved post-repair defects, with some customers alleging a lack of accountability after payment.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,146 Google reviews we collected
Phrases our text analysis found in 638 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 638 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had a great experience getting my car repaired at this facility.”
“the worse experience ever, please go by there reviews this place is horrible, needs new management, but have a strong feelings they will be closing…”
“I’ve gone here a few times and every time I’m treated with the same kindness.”
“From the moment I pointed out problems after the repair, the communication turned condescending, which immediately left a poor impression.”
“Appreciate the updates via text message, would recommend them for anybody work you need done.”
“Because of this, we will not return, and we will share this experience so others know exactly what to expect.”
“They are very respectful and communicated with me the whole time my car was there.”
“Professional, fair prices and very quick turnover time.”
“Kevin and Bob kept me informed on parts that were delayed and went above and beyond to find an alternative.”
“It was my 1st time going there, and I’m very honest when it comes to reviews, they went above & beyond 10/10!”
“It was in the shop for almost a month and a half, but it was worth it.”
“It's a bit pricey.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Caliber Collision for 8 kinds of job. Pick one to see what they paid and said.
Had a great experience Jen was top notch! Staff is very friendly and informative
I’ve gone here a few times and every time I’m treated with the same kindness. They are very respectful and communicated with me the whole time my car was there.
They always do great work! They repaired my passenger side view mirror that was basically hanging on by a thread, and it looks brand new. Professional, fair prices and very quick turnover time.
Had a great experience getting my car repaired at this facility. Appreciate they are partnered with Allstate, which made the process. very smooth. Office and service staff were very professional and easy to deal with. Appreciate the updates via text message, would recommend them for anybody work you need done.
Absolutely loved my car repair service (bumper replacement, painting, tire & rim) with Caliber Collision. I loved that they sent me text updates throughout the entire process of the vehicles repairs from beginning to end. The timing and service was exceptional. The vehicle was repaired with no issues. Definitely…
Caliber Collison took great care of my car and keeping me informed along the way as they had it for repairs. They answered all my questions and responded in a timely manner if I called in with a separate question. The dog that was in the office was adorable and a little boost of happiness that was needed when I dropped my car off to get it repaired.
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 317 | — |
| Painting | 228 | — |
| Steering & suspension repair | 21 | — |
| Electrical | 19 | — |
| Tires | 18 | — |
| Auto engine diagnostic | 14 | — |
| Air conditioning | 7 | — |
| Exhaust | 6 | — |
4.9 ★★★★★ 1,146 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Had a great experience Jen was top notch! Staff is very friendly and informative
We are glad you noticed, Katie! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
I’ve gone here a few times and every time I’m treated with the same kindness. They are very respectful and communicated with me the whole time my car was there.
We are so grateful to have had the opportunity to work with you, Jordan! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
They went above and beyond.
We are glad you noticed, Steve! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Awesome experience!!
We are so grateful to have had the opportunity to work with you, Nick! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
They always do great work! They repaired my passenger side view mirror that was basically hanging on by a thread, and it looks brand new. Professional, fair prices and very quick turnover time.
When you visit Caliber Collision, you get more than just top-notch auto repair! Our team is the key to our success, and we are glad to hear they provided exceptional service and professionalism. Thanks for the feedback Katie.
Had a great experience getting my car repaired at this facility. Appreciate they are partnered with Allstate, which made the process. very smooth. Office and service staff were very professional and easy to deal with. Appreciate the updates via text message, would recommend them for anybody work you need done.
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Jay.
Absolutely loved my car repair service (bumper replacement, painting, tire & rim) with Caliber Collision. I loved that they sent me text updates throughout the entire process of the vehicles repairs from beginning to end. The timing and service was exceptional. The vehicle was repaired with no issues. Definitely would recommend Caliber Collision on Morsay Dr. in Rockford.
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Griselda.
Caliber Collison took great care of my car and keeping me informed along the way as they had it for repairs. They answered all my questions and responded in a timely manner if I called in with a separate question. The dog that was in the office was adorable and a little boost of happiness that was needed when I dropped my car off to get it repaired.
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Cathy.
I can't say enough about this place. The staff, quality of work, and just overall experience were top notch! Bob in particular is super nice and took exceptional care of me and my vehicle. I highly recommend Caliber collision. By far the best body shop experience I've had!
We always strive for best in class for vehicle collision repair. Thank you for sharing your experience at Caliber Collision, and we are glad to hear you are impressed with our quality work.
They had my ride in tip top condition looked good as new! I wont be going to anyone else but them they are the best in the 815
Nothing makes us happier than hearing we restored your car to brand new conditions! If you are in need of repair services in the future, we would be honored to serve you again.
Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
