How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORECaliber Collision
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #189Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 1,146 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for body & trim
Clear ✕All 317 Google reviews tagged “Body & Trim” · showing 80
They went above and beyond.
They always do great work! They repaired my passenger side view mirror that was basically hanging on by a thread, and it looks brand new. Professional, fair prices and very quick turnover time.
Had a great experience getting my car repaired at this facility. Appreciate they are partnered with Allstate, which made the process. very smooth. Office and service staff were very professional and easy to deal with. Appreciate the updates via text message, would recommend them for anybody work you need done.
Absolutely loved my car repair service (bumper replacement, painting, tire & rim) with Caliber Collision. I loved that they sent me text updates throughout the entire process of the vehicles repairs from beginning to end. The timing and service was exceptional. The vehicle was repaired with no issues. Definitely…
I can't say enough about this place. The staff, quality of work, and just overall experience were top notch! Bob in particular is super nice and took exceptional care of me and my vehicle. I highly recommend Caliber collision. By far the best body shop experience I've had!
Very professional and considerate when it comes to their customers.
Very professional and good service
Great service! My truck looks brand new. Fast, friendly, and professional. Definitely recommend! ⭐️⭐️⭐️⭐️⭐️
Excellent communication through the entire process. Received updates. My vehicle was ready before the estimated date. Would definitely choose this place again if needed!
They did a great job on the back corner panel where I was backed into. Can't even tell where my car qas hit.
I am thrilled with the quality of work on my Honda Accord Hybrid. The repair was executed with precision, leaving no margin for error. Thank you for the professionalism and attention to detail— it’s truly appreciated.
ON 7/12/26 I DAMAGED MY BUMPER ON MY KIA FORTE. I TOOK MY CAR TO CALIBER COLLISION TO HAVE IT FIXED. WHEN I WALKED IN I WAS GREETED WARMLY BY HANNAH THE AWESOME, KIND, AND PROFESSIONAL CSR! WHO CONTACTED ENTERPRISE TO PICK ME UP TO GET MY RENTAL, KEPT ME INFORMED AS TO WHERE THEY WERE, AND WHEN THEY ARRIVED. THEN…
I had an accident, and even though I was nervous about how my car would be, I trusted them. It was as if nothing had happened. It was in the shop for almost a month and a half, but it was worth it. I'm happy. Thanks Caliber Collision
Very friendly, great communication throughout the process, finished ahead of schedule, truck looks brand new.
Kind, helpful, quick, and great communication.
GREAT service and finished repair!!! I highly recommend this company!
This team is amazing! Great customer service and they go the extra mile. Bob is very knowledgeable and really helpful. Thank you all for the great work! I highly recommend Caliber!
Always the best service and work.
They do great work. Color matched a Neptune blue on some panel damage and mirror damage. And they cleaned out and detailed my car before I got it back.
Great repair shop, quick turnaround on repairs!!
The crew at CC is amazing! They did an excellent job on my car. You can't even tell she was in an accident! They even got her paint color perfect which I was a little anxious about. I am very pleased with the outcome! Thank you Caliber Collision!
Caliber Collison in Rockford is simply incredible! I have needed their services twice in 14 months and so I can say they consistently perform at a very high level of competence, friendliness, and professionalism. Hannah and Justin provide perhaps the highest level of customer service I've ever experienced in any…
Thorough professionals, excellent communication throughout. Paint work completed on time and is undetectable from factory finish on my Acadia. Vehicle delivered clean and on time. Highly recommend Rob Behrens and HIS team at Caliber in Rockford.
Caliber collision is a professional body shop professional employees that I’ll do outstanding work and stand behind it as well. I highly recommend this body shop to anyone that needs repair on their vehicles.
Great service and got my vehicle back quickly. Nice people! So happy I was referred to Valiber by another happy customer of theirs...
My car was brand new when it was hit. I was worried about the color match and would accept nothing but a job that no one could tell the car had been damaged. I am not disappointed and will tell anyone who might inquire. You can use this company with confidence.
Amazing customer service, kept me informed during the entire process!
Honest and thorough, does very good work. Highly recommend Caliber Collision
Everyone was so nice and prompt when I called and the updates they sent via text was great so I wasn’t just wondering about what was going on. Before and after pics the car looks brand new
Very courteous, kind and helpful. Went above and beyond what was needed. Very honest.
The Caliber Collison Team at 4141 Morsay Dr. Rockford, IL 61107 is one of the most efficient, professional and, provides outstanding service to make sure you're satisfied.
Excellent work I highly recommend this shop
Scraped the side of my car against a pole and had to have work done. Got the car back and all the repairs looked good and it was done in a very timely manner. However, I picked my car up and on my way home from the shop realized none of my speakers were working. They worked fine before bringing my car in to them and…
The repair itself was completed (hence the second star), but the overall experience with this company was extremely disappointing. My door was fixed after a side collision, and they coordinated well with my insurance company. The repair process and payment were smooth. That part was fine. The real issue was how I…
After some deliberation, I chose caliber collision for a repair from a insurance claim. Staff were very attentive, professional, and willing to explain any detail or question I had. They also were willing to accommodate my need to keep my vehicle on the road as I am a full-time Rideshare driver. Caliber was able to…
Excellent service and very happy with the finished product
From the front office to Nigel to the technicians everybody's outstanding. My car looks brand new
I had a great experience with them! The work on my vehicle that was performed was excellent and the staff was so nice and helpful. Justin and Jennifer were so communicative and professional. I had used Gerber in the past and had a horrible experience, but would recommend Caliber to anyone! Super happy!!
Excellent professional service. Caliber Collison made this a smooth and quick experience.
I truly have nothing but incredible things to say about Jen and the woman at the front desk ! Thank you so much for your constant communication throughout the process. So glad my insurance sent me here!
Extremely happy with the work and communication
We used Caliber Collision services when we hit a racoon and needed front end work and again when someone else hit our parked vehicle. The first was a claim on our insurance and the 2nd a claim on the other person's insurance. In both instances, we worked with Justin. He is professional, friendly and communicative.…
They made my car beautiful again after a truck driver ran me off the road. These people are great.
The customer service was outstanding so was the work
Caliber did an excellent job on our vehicle. Would recommend them all body work!
Great customer service
Very friendly and great communication. My car looks great too.
Jenn was GREAT! Vehicle was ready prior to promise date. Was truly a good experience.
Replace the front door there,Very good job, spotless work, done 2 weeks before the initial date
Great experience! We were kept informed as our car went through the repair process. Car looks great! Dent repair was perfect! Paint job was excellent! Very satisfied. Highly recommend. Update: August 2025 unfortunately for us, we needed body work on our Yukon this time. But VERY fortunately we went back to…
A very good job and the delivery was on time.
Having your vehicle repaired is never fun. But with Caliber, they kept me up-to-date with progress and made me feel like I was their most important customer.
Very impressed with the repairs done and the time taken to complete. Received updates at each stage of repairs, great communication
Excellent work and didn’t have to wait long to get vehicle fixed. Employees keep you informed every step of the way!
Excellent work! The Very Best in Customer Service!
Well communicated plan and updated throughout via text. Always knew what to plan for on my end.
Excellent service! Fast and will go the extra mile for you!
Caliber did an excellent job on my car. The repairs were well done and they kept me informed all the time. Very helpful and concerned.
Really happy with the work done on my car. Really happy with the professional, courteous way I was treated. I highly recommend Caliber Collision.
Caliber Collision provide professional service and their customer service is exceptional. Thank Bob for going above and beyond pertaining to our vehicle.
Excellent and very professional! Best body shop experience that I have had.
My family was hit by another driver and our vehicle had to be repaired. We were referred to Caliber Collision. From the first interaction we knew we would be in great hands. As a company they are very professional. From the lady at the front desk, to Justin who we worked with specifically, to the Manager Bob. They…
They keep you updated on everything they are doing and they did great work.
Great customer service!! Very helpful, friendly, and such an easy process that they have made everything stress free.
Awesome job once again. Thank you guys.
Car looks great and was fixed fast
Great job on my vehicle. Would recommend! Communication was clear and easy to deal with overall.
A very detailed, difficult job successfully completed on time with quality foremost in mind. Communication and Customer service was excellent!! Clearly recommended!
Great communication and even better customer service!!! I would recommend them to anyone needing work done!!!
Great place to take your car!
Did a fantastic job repairing our car. Kept us informed and up to date every step of the way. The employees were very very pleasant to deal with. Would highly recommend them!
Fantastic communication and great customer service from start to finish. I highly recommend Caliber Collision to anyone in need of any auto body work.
Looks great! Beautiful!
They did a awesome job
Repair of fender damage from accident. Confirmed vehicle alignment good once body repairs completed. Excellent job on all aspects of repair.
I have an older Jeep Commander that needed body repair and many of the parts were discontinued, but they worked hard to get the right parts and it looks amazing!
Great people that go one step beyond!
The team and Caliber was quick with their communication, kept us updated on the progress of the work and estimated completions. The my finished up 2 days early and were very flexible around the pickup times. Their quality of work was excellent and would highly recommended!
Did excellent job on my vehicle
Hail damage was repaired. No visible dents. Paint match was exellent.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 317 | — |
| Painting | 228 | — |
| Steering & suspension repair | 21 | — |
| Electrical | 19 | — |
| Tires | 18 | — |
| Auto engine diagnostic | 14 | — |
| Air conditioning | 7 | — |
| Exhaust | 6 | — |
