How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORECaliber Collision
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #189Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 1,146 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for painting
Clear ✕All 228 Google reviews tagged “Painting”
Had a great experience getting my car repaired at this facility. Appreciate they are partnered with Allstate, which made the process. very smooth. Office and service staff were very professional and easy to deal with. Appreciate the updates via text message, would recommend them for anybody work you need done.
Absolutely loved my car repair service (bumper replacement, painting, tire & rim) with Caliber Collision. I loved that they sent me text updates throughout the entire process of the vehicles repairs from beginning to end. The timing and service was exceptional. The vehicle was repaired with no issues. Definitely…
They had my ride in tip top condition looked good as new! I wont be going to anyone else but them they are the best in the 815
Very professional and considerate when it comes to their customers.
Very professional and good service
Great service! My truck looks brand new. Fast, friendly, and professional. Definitely recommend! ⭐️⭐️⭐️⭐️⭐️
Excellent communication through the entire process. Received updates. My vehicle was ready before the estimated date. Would definitely choose this place again if needed!
Very good experience in dealing with Caliber
Wasn't expecting a detailed inside. Every passenger noticed how clean the cabin was. The repairs wasn't noticeable. Like nothing happened
They did a great job on the back corner panel where I was backed into. Can't even tell where my car qas hit.
It was my 1st time going there, and I’m very honest when it comes to reviews, they went above & beyond 10/10! They kept in contact about every little detail also finish in a fast timely matter. Jen was awesome reaching out to me about the paint job and letting me know when they would be finished. Highly recommended 💯.
ON 7/12/26 I DAMAGED MY BUMPER ON MY KIA FORTE. I TOOK MY CAR TO CALIBER COLLISION TO HAVE IT FIXED. WHEN I WALKED IN I WAS GREETED WARMLY BY HANNAH THE AWESOME, KIND, AND PROFESSIONAL CSR! WHO CONTACTED ENTERPRISE TO PICK ME UP TO GET MY RENTAL, KEPT ME INFORMED AS TO WHERE THEY WERE, AND WHEN THEY ARRIVED. THEN…
I had an accident, and even though I was nervous about how my car would be, I trusted them. It was as if nothing had happened. It was in the shop for almost a month and a half, but it was worth it. I'm happy. Thanks Caliber Collision
Very friendly, great communication throughout the process, finished ahead of schedule, truck looks brand new.
I brought in my car to get a scratch fixed because some loser hit my car with their door. This place is that girl fr. Everyone is so nice and they even cleaned my car <3
Kind, helpful, quick, and great communication.
This team is amazing! Great customer service and they go the extra mile. Bob is very knowledgeable and really helpful. Thank you all for the great work! I highly recommend Caliber!
Always the best service and work.
They do great work. Color matched a Neptune blue on some panel damage and mirror damage. And they cleaned out and detailed my car before I got it back.
The crew at CC is amazing! They did an excellent job on my car. You can't even tell she was in an accident! They even got her paint color perfect which I was a little anxious about. I am very pleased with the outcome! Thank you Caliber Collision!
This shop is top notch! They kept me very well informed every step of the way being in constant communication with me. I've used their shop in the past and have been satisfied each time. I would definitely refer them to anyone I know.
Caliber Collison in Rockford is simply incredible! I have needed their services twice in 14 months and so I can say they consistently perform at a very high level of competence, friendliness, and professionalism. Hannah and Justin provide perhaps the highest level of customer service I've ever experienced in any…
Very quick work.It looks excellent.You can't even tell that i've been hit.I would totally recommend
Thorough professionals, excellent communication throughout. Paint work completed on time and is undetectable from factory finish on my Acadia. Vehicle delivered clean and on time. Highly recommend Rob Behrens and HIS team at Caliber in Rockford.
Caliber collision is a professional body shop professional employees that I’ll do outstanding work and stand behind it as well. I highly recommend this body shop to anyone that needs repair on their vehicles.
Amazing customer service, kept me informed during the entire process!
Honest and thorough, does very good work. Highly recommend Caliber Collision
The Caliber Collison Team at 4141 Morsay Dr. Rockford, IL 61107 is one of the most efficient, professional and, provides outstanding service to make sure you're satisfied.
Excellent work I highly recommend this shop
Scraped the side of my car against a pole and had to have work done. Got the car back and all the repairs looked good and it was done in a very timely manner. However, I picked my car up and on my way home from the shop realized none of my speakers were working. They worked fine before bringing my car in to them and…
The repair itself was completed (hence the second star), but the overall experience with this company was extremely disappointing. My door was fixed after a side collision, and they coordinated well with my insurance company. The repair process and payment were smooth. That part was fine. The real issue was how I…
After some deliberation, I chose caliber collision for a repair from a insurance claim. Staff were very attentive, professional, and willing to explain any detail or question I had. They also were willing to accommodate my need to keep my vehicle on the road as I am a full-time Rideshare driver. Caliber was able to…
Excellent service and very happy with the finished product
I had a great experience with them! The work on my vehicle that was performed was excellent and the staff was so nice and helpful. Justin and Jennifer were so communicative and professional. I had used Gerber in the past and had a horrible experience, but would recommend Caliber to anyone! Super happy!!
Excellent professional service. Caliber Collison made this a smooth and quick experience.
I truly have nothing but incredible things to say about Jen and the woman at the front desk ! Thank you so much for your constant communication throughout the process. So glad my insurance sent me here!
Extremely happy with the work and communication
Caliber collision does very good work and I would recommend them to anyone very good customer service and excellent communication throughout the process
We used Caliber Collision services when we hit a racoon and needed front end work and again when someone else hit our parked vehicle. The first was a claim on our insurance and the 2nd a claim on the other person's insurance. In both instances, we worked with Justin. He is professional, friendly and communicative.…
They made my car beautiful again after a truck driver ran me off the road. These people are great.
Caliber did an excellent job on our vehicle. Would recommend them all body work!
Took my 2008 Yukon Denali to Caliber Collison after my truck was hit while parked at the grocery store. Caliber called the rental company (Enterprise) which came to the shop and dropped off a rental. Truck was finished earlier than expected and the repairs looked factory painted. after the repairs they called the…
Very friendly and great communication. My car looks great too.
Replace the front door there,Very good job, spotless work, done 2 weeks before the initial date
Great experience! We were kept informed as our car went through the repair process. Car looks great! Dent repair was perfect! Paint job was excellent! Very satisfied. Highly recommend. Update: August 2025 unfortunately for us, we needed body work on our Yukon this time. But VERY fortunately we went back to…
A very good job and the delivery was on time.
Great service
Well communicated plan and updated throughout via text. Always knew what to plan for on my end.
Excellent service! Fast and will go the extra mile for you!
Caliber did an excellent job on my car. The repairs were well done and they kept me informed all the time. Very helpful and concerned.
Really happy with the work done on my car. Really happy with the professional, courteous way I was treated. I highly recommend Caliber Collision.
They keep you updated on everything they are doing and they did great work.
Great job on my vehicle. Would recommend! Communication was clear and easy to deal with overall.
A very detailed, difficult job successfully completed on time with quality foremost in mind. Communication and Customer service was excellent!! Clearly recommended!
Excellent customer service provided by the shop Caliber Collision
Great communication and even better customer service!!! I would recommend them to anyone needing work done!!!
Great place to take your car!
Did a fantastic job repairing our car. Kept us informed and up to date every step of the way. The employees were very very pleasant to deal with. Would highly recommend them!
Looks great! Beautiful!
Repair of fender damage from accident. Confirmed vehicle alignment good once body repairs completed. Excellent job on all aspects of repair.
I have an older Jeep Commander that needed body repair and many of the parts were discontinued, but they worked hard to get the right parts and it looks amazing!
The team and Caliber was quick with their communication, kept us updated on the progress of the work and estimated completions. The my finished up 2 days early and were very flexible around the pickup times. Their quality of work was excellent and would highly recommended!
Did excellent job on my vehicle
Hail damage was repaired. No visible dents. Paint match was exellent.
Great job
Done right at a decent price
Did an amazing job! They were fast, courteous and stayed in contact throughout the whole repair. I would definitely recommend.
This company went above and beyond. I couldn’t ask for a more professional and easy company to work with. My car looks just the way it was before the accident.
the Chick-fil-A of car repair! Amazing customer service, they brought me my car at work because I was unable to get there before they closed. 10/10
Very positive experience!!!
Damage was to my daughter's car, the whole experience with caliber was excellent From the estimate, information about rental to fixing repairs, the staff was friendly and helpful. Don't have anything negative to say. Would definitely return for work again and would highly recommend this shop
Repaired after accident. Delays with parts, but communication was great. Everyone is experiencing delays in getting parts now and my insurance adjuster had informed me that was an issue.
My car wad stolen and they did nice work but it took me 5 times of going there to actually get the car with everything fixed. And drive the car away. The two office girls didn’t talk to each other. I had two insurance claims and wanted both repairs done at same time. Only the theft was fixed. Then the battery…
Excellent customer! I received my vehicle back before the time frame I was initially given when I brought it in. And the paint job was exceptional!! Caliber Collision is where it's at!!
Kevin is a very honest & knowledgeable repairman . He kept me well informed & was in contact with me throughout the entire process. I recommend Caliber Collision to great, honest & professional body work.
This was my first time going to Caliber collision. The people were very friendly and informative. They kept me updated every time they would get ready to do something to my car for the repairs I needed for my car after an accident. Best part is it only took 5 days for them to complete my repairs! They had an…
Very knowledgeable, friendly staff! Keep you posted on every step of the process!
Awesome very friendly! Communication is awesome.!
Excellent and professional service!
The whole front end needed to be fixed! Was expected to be done by march and 2 weeks after dropping it off I got the call saying it was done! It looks better than new! Very happy with the car and customer service! Great people!
They did amazing work And got the vehicle done on schedule
The staff was knowledgeable and friendly.
I had an accident, someone ran into my car and it was banged up pretty bad. I took it to Caliber Collision and they did an amazing job on the repairs. You couldn’t tell anything had been wrong with it at all. Their customer service was great and their customer service was also. I would recommend them to anyone for…
Excellent service all the employers are very professional
Excellent experience all the way around!!!!! Highly recommended
It was a great experience and they kept me updated on every process with my vehicle they have great customer service Mrs Tammy thanks for all your amazing help
I am grateful for this body shop. The staff is professional and friendly. Also, they kept me up to date on the progress of my repairs.
Caliber Collision replaced the bumper of my Toyota Corolla. The paint matched and I can’t tell the difference. Very satisfied with their professional and honest work. Thumbs Up!!
Best body shop service ever and Incredible work at very reasonable prices
I just picked up my vehicle after body work following an accident and I could not be more pleased. First, they handled everything with my insurance and my rental car. I didn't have to lift a finger on it. Second, they communicated every other day on the status of my vehicle via text and kept me completely informed…
The Service at Caliber Collision was phenomenal! It’s becoming all too rare these days to find a company that goes to such great lengths to satisfy their customers. This is one of them!!
All around great!
Very Customer oriented, upfront and reasonable. If you have an accident I highly recommend checking these guys out!
They made the process easy. We're friendly and helpful, and even cleaned the inside of my car!
Amazing people. Updates everyday and they even detailed the inside of my car and made it look brand new
They made a stressful situation care free and repaired my Chevy Equinox quickly!
Staff was great. Communication was excellent with giving me updates on my car's progress. Finished the repairs on my car faster than the scheduled date. Very happy with my results.
The staff was very knowledgeable and friendly. They kept us up to date with where our vehicle was at in the process of being repaired. The work was top-notch bar none!
Wow! Our first experience with collision damage in 65+ years after our parked car was hit. Caliber went above and beyond our expectations. Everything was explained to us in detail, and we really appreciated the texts keeping us updated on parts and service. We had our vehicle back in days (looking pretty awesome…
They did a great job repairing my car and I got it back sooner than expected. Tammy was great and kept me informed of my car’s progress.
I'm retired USAF. My insurance company, USAA, pre-approve them. I took my 2010 Toyota Matrix in for some accident repair work. Since USAA guarantees their work, meaning that USAA will pay another shop to fix what Caliber won't, I was confident that things would be done right. I'm VERY satisfied with their work. They…
Send time I had used this business. The first time last year I was rear-ended. The repairs were done to perfection. They did take longer than they originally estimated but it was in the middle of covid so not complaining. The second time had an incident with towing and my hatch wouldn't close properly. They took a…
They are very friendly and focused on customer satisfaction! They did an excellent job of repairing my Honda Accord that was sideswiped. Looks like new!
Second time taking my car here for repair. Perfect work every time. They make sure the customer is happy. I was having an issue with the insurance company but they helped me with additional repairs the insurance wouldn't cover. They got the issue diagnosed with an automotive repair place on my behalf and got me a discount on the work.
Repair on my car was outstanding, very professional and customer service was excellent. Thank you Caliber Colliision for such a great experience...
Exelent work
friendly helpful staff. quick service
After hitting a dear with my car went here and got great service and information on the repairs to my vehicle, took some time to get parts, but it's a Volkswagen so that's understandable. Thank you all at caliber collision. GREAT JOB!
I had gotten service through Caliber Collision for damage from hitting a raccoon in my 2018 Honda Civic. I had to get $3,900 worth of repairs done and they got my vehicle to me a lot quicker than I thought! There was a hiccup after picking my vehicle up, but they definitely made it right once I called the next…
Staff was very friendly and kept me informed throughout the whole process. Helped me with scheduling and rental cars. Had to order additional parts for repairs after disassembly and still got my vehicle done on time. Rob even filled up my tires before I left. Overall very happy with my experience.
Caliber Collision did an excellent job fixing my 2017 Malibu after it was in an accident. The damage was estimated at $5000 and the final bill was just a tad over that. Jessica was always available to answer our questions and help us with problems. She contacted Haas Towing and had my car towed there so I would not…
So fast! Staff friendly. Collision repair a breeze.
Very friendly and work was done in a timely manner I would say all around good service I have no complaints and they keep u Updated on the process Chris is awesome highly recommended
The customer service is excellent!! The repair work for my mom’s car looks great. They did a nice job and only had the car for a week and updated her along during the process. My elderly mom can’t rave enough about how nice and helpful they were to her, which made me feel good living in SC. Highly recommended!
I would highly recommend this Collision Center as one of the best experiences in workmanship and knowledgeable staff that I've experienced. Excellent work and professional skills. Thank you for an outstanding experience , my vehicle looks great!!!
Had a great experience with Caliber collision!!! I had some rock chips on my Mercedes CLS 63 Amg so I hired Caliber collision for the job. They were soo careful with my vehicle and called me throughout the process so I would feel at ease. They matched the paint (diamond white metallic) perfectly and my front end…
Thanks again caliber collision with all the efforts that you did on my vehicle with almost $5000 worth of damage done to it. your professionalism and your Understanding of what the customers are going through during these times Was well appreciated & how you guys help me feel at ease with the confidence of being in…
Excellent service. Would recommend.
Caliber provided regular updates on the status of my vehicle. The body work looked perfect like it was brand new off the lot. Paint job was clean and consistent. 10/10 would recommend
Excellent customer service and great work!
This shop is great. I had my Ford transit van taken there after a car accident. They informed me of when the vehicle would be ready. It was far later than what I'd hoped, as I depend on my vehicle for work and didn't have a rental vehicle to cover me. They did me a huge favor and expedited the work on my vehicle to…
Amazing work. 10/10.
Everyone is friendly and kept me inform on my vehicle status
My experience with Caliber Collision was more than perfect. Chris went above and beyond helping me. In addition, I received my vehicle in superb condition like if was never damaged inside and out. I definitely recommend!
Caliber Collision is a Perfect place to have your vehicle restored at. The Organization Caliber Collision kept me informed of the status of my vehicle as they worked on it. I Appreciate the Great Service I received from the entire team!!!
I've had 2 vehicles repaired after car accidents. One they hit my wife car in a parking lot, then I hit a deer with my truck. Both repairs were amazing!!! Stop looking you will not be disappointed.
Everyone that I dealt with at Caliber Collision was extremely friendly and professional. I ended up having to pay for my rental car out of pocket as my insurance policy did not cover it. The general manager was wonderful and offered to pay for the last week of my rental. He had no obligation to do so, but knew I…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 317 | — |
| Painting | 228 | — |
| Steering & suspension repair | 21 | — |
| Electrical | 19 | — |
| Tires | 18 | — |
| Auto engine diagnostic | 14 | — |
| Air conditioning | 7 | — |
| Exhaust | 6 | — |
