How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORECaliber Collision
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #189Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 1,146 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for steering & suspension repair
Clear ✕All 21 Google reviews tagged “Steering & suspension repair” · showing 20
I had an accident, and even though I was nervous about how my car would be, I trusted them. It was as if nothing had happened. It was in the shop for almost a month and a half, but it was worth it. I'm happy. Thanks Caliber Collision
Caliber Collison in Rockford is simply incredible! I have needed their services twice in 14 months and so I can say they consistently perform at a very high level of competence, friendliness, and professionalism. Hannah and Justin provide perhaps the highest level of customer service I've ever experienced in any…
Great service. Great communication. I will tell my friends. Wonderful experience.
Honest and thorough, does very good work. Highly recommend Caliber Collision
The staff at Caliber Collision was top of the line. Very informative and friendly and helpful. It’s nice to find a place to get your vehicle fixed you can trust and Caliber Collision is that place! I highly suggest their services
If you want a company you can trust, always go with Caliber Collision! Especially if you're a senior! They are honest, have integrity, and will go above and beyond the call of duty to repair your vehicle!
A very detailed, difficult job successfully completed on time with quality foremost in mind. Communication and Customer service was excellent!! Clearly recommended!
Great people that go one step beyond!
A fantastic team with excellent communication and service!
The whole front end needed to be fixed! Was expected to be done by march and 2 weeks after dropping it off I got the call saying it was done! It looks better than new! Very happy with the car and customer service! Great people!
Great work! Vehicle was vandalized, broken window, dents, destroyed steering wheel and related electronics. The vehicle is now good as new.
After hitting a dear with my car went here and got great service and information on the repairs to my vehicle, took some time to get parts, but it's a Volkswagen so that's understandable. Thank you all at caliber collision. GREAT JOB!
Rose was awesome she kept me informed throughout the process. I definitely recommend them my car looks brand new.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 317 | — |
| Painting | 228 | — |
| Steering & suspension repair | 21 | — |
| Electrical | 19 | — |
| Tires | 18 | — |
| Auto engine diagnostic | 14 | — |
| Air conditioning | 7 | — |
| Exhaust | 6 | — |
