Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
California Closets - Fairfield logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty95−0.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

California Closets - Fairfield

Morristown, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 31 closet designers · 5.0★ from 829 Google reviews

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Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Fairfield is better than 96% of closet designers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Fairfield is better than 96% of closet designers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Fairfield is better than 95% of closet designers.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Fairfield is better than 100% of closet designers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Fairfield is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Fairfield is better than 81% of closet designers.A
81

Reviews for your job

Customers hired California Closets - Fairfield for 8 kinds of job.

California Closets - Fairfield for shelving/rack construction & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Shelving/rack construction & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5

All 9 Google reviews tagged “Shelving/rack construction & installation”

Rosita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt & Steve - the installers were great! They were very professional and courteous! This project was few years in making and couldn’t be happier. Kudos to Rebecca for helping in the design and her insights were so valuable.

Cabinet installationCustom furnitureInstallation+ Responsiveness+ Punctuality+ Quality
Jacqueline13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We recently had our pantry and son's closet done by California Closets. The design process was seamless with Donna. The lead time for the install was long, but we were lucky to secure a cancelled spot and able to have the install completed 4 weeks earlier than expected. Our initial install went well, but we were…

Closet designInstallationShelving/rack construction & installation+ Responsiveness+ Quality+ Professionalism
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Randi was our designer and she was incredible to work with. We started not really knowing what we wanted and she guided us to something we absolutely love. She was very responsive throughout the entire design process, which is so rare for anything in the home improvement space. On the day of the installation, the…

Closet designCustom furnitureInstallation+ Responsiveness+ Punctuality+ Quality
Shanka5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Working with CC of Fairfield was extremely easy & worth every penny. The designer (Alma) took extreme pains to accommodate all the feedback & provide updated work ups until we settled on the final version. She had amazing ideas on how to maximize the space & accessorize the design to round out a version that we…

Cabinet construction & installationCloset designInstallation+ Responsiveness+ Punctuality+ Quality
April4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Five stars for Shellie Topper, she took the time to help transform my little princess closet. Five stars for the Rafael Gonzalez-Alvarez for installed my closet shelves. I’d recommend them to anyone.

InstallationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
ChristinaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Quality is unparalleled, and amazing customer service makes the experience exceptional.

Custom furnitureInstallationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
YounLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It's been almost 2 months since we got the new closets and shelves from California Closets, and I still think it was one of our best decision when we renovated our new house. Debbie was a great communicator and she exactly understood what I envisioned, and it was nicely implemented. The shelves and closets look…

Cabinet designCabinet installationCabinet construction & installation+ Responsiveness+ Punctuality+ Quality
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Cabinetry & hardware designCustom cabinet design & installationInstallation+ Responsiveness+ Punctuality+ Quality
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Cabinet designCabinet installationShelving/rack construction & installation+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Installation30—
Closet design22—
Custom cabinet design & installation22—
Cabinet design16—
Cabinet installation13—
Custom furniture10—
Shelving/rack construction & installation9—
Cabinet construction & installation7—

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