Charlene ChangLocal Guide · 19 reviewsTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris and Ryan were efficient
California Closets - Fairfield
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty95−0.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 31 closet designersPosition by Experts Score among all companies we track in this category. · better than 60%
5.0 ★★★★★ 829 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Oct 2026latest review
California Closets - Fairfield at a glance
Customers frequently praise the design process for being responsive and helpful, noting that installers are typically punctual, efficient, and professional with minimal cleanup required. Recurring themes highlight successful space optimization and clear communication throughout the project. However, some lower-rated reviews cite issues with installation delays, unmet design expectations, and difficulties resolving specific errors or billing disputes.
- Google rating: 5.0 out of 5 from 829 reviews (98% five-star).
- Reviews on this page: 829 Google reviews (735 with written comments, 154 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 30, 2026.
- Service: Closet Designer serving Morristown, New Jersey.
Data from Google, last updated November 2, 2026.
Score profile vs other closet designers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Fairfield: 96/100 on this factor. Category median: 94.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Fairfield: 96/100 on this factor. Category median: 93.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Fairfield: 95/100 on this factor. Category median: 98.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Fairfield: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Fairfield: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Fairfield: 81/100 on this factor. Category median: 84.A
81
Bar = this company · dark tick = category median.
Star ratings
829 Google reviews we collected
- 5 stars80998%
- 4 stars101%
- 3 stars40%
- 2 stars10%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 735 written reviews
- Praise1,36599%
- Complaints151%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude38128%
- Quality & results30822%
- Would recommend24518%
- Speed & response23517%
- Communication13710%
- Price & value554%
- Honesty & trust191%
What customers talk about
We read 735 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very responsive, very professional, created the perfect pantry to fit in our home.”
“I was met with perhaps the most aggressive, personally incendiary, and unprofessional emails I have ever received in my career - from an owner, Julie LaFranco.”
“Cat did a great job redesigning my cramped, crowded closet into a truly lovely--and more importantly highly functional--space.”
“Some parts arrived damaged, which can happen with any custom project, but what really impressed us was how proactively the team handled it.”
“We couldn’t be happier with the results and would highly recommend them!”
“From the design consultation, the design building team, and of course the fabulous install team, I cannot recommend this crew enough.”
“The install team were fast, efficient and friendly.”
“They put down cloth runners to protect the floor, were very neat with their workspace and answered all my questions.”
“Great price and excellent experience with my designer Lori and installer Chris.”
“California Closet company, I am not a fan of, they are way over priced, especially in comparison to others and the rep Linda was not pleasant to deal…”
“Everyone I dealt with was helpful, knowledgeable, and genuinely committed to making sure I was happy.”
People customers mention
- Lori 31 reviews
- Rebecca 30 reviews
- Rafael 28 reviews
- Linda 27 reviews
- Laura 24 reviews
- Cat 23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired California Closets - Fairfield for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Cat with California Closets was amazing! Very responsive, very professional, created the perfect pantry to fit in our home. Highly recommend!
Marcella13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
From the design phase with Lori all the way to install with Cris, Auran and Kyle, I couldn’t have asked for a better experience. California Closets really are the best in the business: Lori understood what I needed perfectly and used all her knowledge and experience to deliver a brilliant design. The install team…
Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
California closets did an absolutely amazing job! From Donna helping us design and coming out to measure to the two guys that drove 2 and a half hours each way two days in a row to get it installed. They were great at responding and their online setup is so easy to use! Thank you guys so much!
AndreaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It was a pleasure to work with Cat and Chris. Cat did a great job redesigning my cramped, crowded closet into a truly lovely--and more importantly highly functional--space. Now, it's a snap to see all of my hanging clothes and shoes at once. She has doubled if not tripled my storage! Chris (the installer) was…
Ralph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The installers, Chris & Ryan were great! On time, professional & efficient. Their skills were top notch. From laying down the floor covering to the clean up the experience was perfect! Finished project looks fantastic! I’d definitely use California Closets again!!
PamLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My closet installers, Pat and Ryan, were here on time and finished the closet installations in four hours. They put down cloth runners to protect the floor, were very neat with their workspace and answered all my questions. This is the second time I’ve had California closets design a more efficient space for…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 30 | — |
| Closet design | 22 | — |
| Custom cabinet design & installation | 22 | — |
| Cabinet design | 16 | — |
| Cabinet installation | 13 | — |
| Custom furniture | 10 | — |
| Shelving/rack construction & installation | 9 | — |
| Cabinet construction & installation | 7 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 829 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Nicholas Dispoto3 reviewsTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCat with California Closets was amazing! Very responsive, very professional, created the perfect pantry to fit in our home. Highly recommend!
Response from the owner · 3 days ago
We are grateful for your kind words, Nicholas! We are glad you enjoyed working with Cat - enjoy your new pantry! Just in time for the holiday season! Julie LaFranco California Closets of Northern New Jersey
Marcella Mack13 reviewsTotal number of Google reviews Marcella has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom the design phase with Lori all the way to install with Cris, Auran and Kyle, I couldn’t have asked for a better experience. California Closets really are the best in the business: Lori understood what I needed perfectly and used all her knowledge and experience to deliver a brilliant design. The install team were fast, efficient and friendly. All around, a 5 Star Experience!
- Design style: Modern
Response from the owner · a week ago
We're so happy to hear Lori, Cris, Auran, and Kyle delivered a brilliant design and 5-star experience from start to finish. Thanks for choosing to work with us Marcella, we appreciate your business. Julie LaFranco California Closets of Northern New Jersey
Courtney Crum1 reviewTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalifornia closets did an absolutely amazing job! From Donna helping us design and coming out to measure to the two guys that drove 2 and a half hours each way two days in a row to get it installed. They were great at responding and their online setup is so easy to use! Thank you guys so much!
Response from the owner · 6 days ago
Thank you for your review, Courtney! Donna and the installation team will love hearing this. We're glad the process felt seamless from design to install. Julie LaFranco California Closets of Northern New Jersey
Andrea KnappLocal Guide · 13 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a pleasure to work with Cat and Chris. Cat did a great job redesigning my cramped, crowded closet into a truly lovely--and more importantly highly functional--space. Now, it's a snap to see all of my hanging clothes and shoes at once. She has doubled if not tripled my storage! Chris (the installer) was professional and quick. Thank you California Closets Fairfield!
Response from the owner · a week ago
Thank you for your wonderful feedback, Andrea! We're glad Cat and Chris delivered a functional, beautiful space. Your kind words mean a lot to us. Julie LaFranco California Closets of Northern New Jersey
Ralph Meola1 reviewTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe installers, Chris & Ryan were great! On time, professional & efficient. Their skills were top notch. From laying down the floor covering to the clean up the experience was perfect! Finished project looks fantastic! I’d definitely use California Closets again!!
- Design style: Classic
Response from the owner · a week ago
Thank you for taking the time to share your experience, Ralph! We’re thrilled to hear Chris and Ryan were professional, efficient, and left your finished project looking fantastic. We’ll be sure to share your kind words with them. Julie LaFranco California Closets of Northern New Jersey
Pam NoeldnerLocal Guide · 47 reviewsTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy closet installers, Pat and Ryan, were here on time and finished the closet installations in four hours. They put down cloth runners to protect the floor, were very neat with their workspace and answered all my questions. This is the second time I’ve had California closets design a more efficient space for storage. My closet designer Wendy had all the solutions I needed for my move to a smaller home. Highly recommend!
- Design style: Modern
Response from the owner · 2 weeks ago
We sincerely value your repeat business, Pam! We’re delighted that Pat, Ryan, and Wendy delivered an efficient, careful installation and helped create smart storage for your new home. Thank you for the strong recommendation! Julie LaFranco California Closets of Northern New Jersey
Johanna Hamel10 reviewsTotal number of Google reviews Johanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur experience with California Closets was exceptional from beginning to end. From our initial engagement to sitting down with Cat Garruto, the entire process was seamless, professional, and enjoyable. Cat truly defines what it means to be a specialist in her field. Her expertise, attention to detail, and thoughtful guidance made what could have been an overwhelming selection process incredibly easy and streamlined. The high-quality 3D renderings allowed us to visualize the finished spaces with confidence, and the turnaround from design to installation was impressively timely. The finished product has completely transformed the look and feel of our rooms, creating beautiful, functional spaces that we will enjoy for many years to come. The quality of the materials and craftsmanship is superb, and knowing that the products are made in the USA adds an extra sense of pride. California Closets delivered on every level, and Cat was instrumental in making the entire experience so positive. We couldn’t be happier with the results and would highly recommend them!
Response from the owner · 2 weeks ago
Wow Johanna thank you for taking the time to share your wonderful feedback. We’re elated to hear that Cat’s expertise, thoughtful guidance, and 3D renderings made the process seamless, and that your new spaces exceeded expectations. We truly appreciate your recommendation and hope your enjoy your new spaces for many many years to come! Julie LaFranco California Closets of Northern New Jersey
Dyan Zinzi7 reviewsTotal number of Google reviews Dyan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLinda was very helpful and knowledgeable with designing a closet to fit my needs. Ryan was great with building the closet.
Response from the owner · 4 months ago
We're thrilled to hear Linda and Ryan provided excellent service in designing and building your closet. Thank you for sharing your experience with us. Julie LaFranco California Closets of Northern New Jersey
Diane Ritacco7 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalifornia Closets did not disappoint !! I am so happy with my results ! My consultant Debbie made the process super simple and I can now safely hang all of my clothes without the wires bending and collapsing under the weight of them !
- Design style: Classic
Response from the owner · 2 weeks ago
Thanks for taking the time to share your experience with Debbie and the team. We hope you enjoy your new closet for many years to come! Julie LaFranco California Closets of Northern New Jersey
Business details
- Address: 4 Gardner Rd, Fairfield, NJ 07004
- Phone: (973) 882-3800
- Website: locations.californiaclosets.com
- Service area: Morristown, NJ