iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%60+14.5Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 17%
4.7★★★★★139 Google reviews · 24 photos
90%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the design process, product quality, and professional installation teams, noting that staff are punctual and thorough. However, lower-rated reviews highlight recurring issues with communication delays, incorrect measurements, and incomplete installations that require follow-up visits. Some clients also expressed dissatisfaction with high pricing relative to the final workmanship and reported conflicts with management regarding errors.
Google rating: 4.7 out of 5 from 139 reviews (90% five-star).
Reviews on this page: 139 Google reviews (118 with written comments, 25 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 26, 2026.
Service: Closet Designer serving Sparks, Nevada.
Data from Google, last updated October 29, 2026.
Score profile vs other closet designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
California Closets - RenoCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Reno: 73/100 on this factor. Category median: 94.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Reno: 60/100 on this factor. Category median: 93.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Reno: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Reno: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Reno: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Reno: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
139 Google reviews we collected
4.7of 5
5 stars12590%
4 stars54%
3 stars11%
2 stars32%
1 star54%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
95%praise
Praise17995%
Complaints105%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5328%
Speed & response4021%
Staff & attitude3921%
Would recommend2312%
Communication179%
Price & value137%
Honesty & trust42%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hillary did a great job designing our closets and the install (Mike and Jeff) went very smoothly.”
“The communication here is terrible and I STILL don't have what I ordered.”
“They were very prompt with their communications and answered my questions clearly.”
“He was precise, on time, and diligent with cleanup and respectful of our area.”
“I would definitely recommend California Closets in Reno!”
“I was planning to use them for the rest of my home as projects come up but I will never again.”
“He explained everything clearly and left the area spotless.”
“Excellent products, reasonable, amazing office staff person Francis, and a very experienced, knowledgeable, friendly installer Kyle.”
“Yes, they are very expensive.”
“Not only were they highly skilled, but they also brought a great sense of humor that made the experience genuinely enjoyable.”
People customers mention
Mike9 reviews
Kyle8 reviews
Michelle7 reviews
Pipitone6 reviews
Jeff4 reviews
Powell4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired California Closets - Reno for 8 kinds of job. Pick one to see what they paid and said.
DDanielle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The process was easy from start to finish. They are great people to work with and the result was beautiful. No complaints!
KK8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Hillary did a great job designing our closets and the install (Mike and Jeff) went very smoothly. We had a last-minute trim idea that they were able to execute perfectly. Our kids should enjoy their closets for years to come.
AAngela5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We love our entertainment center from California Closets! It’s beautiful and exactly what we hoped for. The process was great start to finish and we had our new entertainment center in less than 2 months. Kyle our installer was the icing on the cake! He did a perfect job and we made a new friend. What a great…
TTerri14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
The quality of CC and the workmanship of their installation team (Mike) is unsurpassed. We are very happy with the end result.
To be 100% honest, the communication was a bit naf- but we worked it out in the end. I would definitely hire again.
EEdytheLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Be careful in dealing with the Reno location, the quality of design and installation is substandard to the installations that I had in California. Very different experience with the design staff and their ability to communicate and deliver customer satisfaction.
JJoy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent job installing our closets! Very kind, professional, and detail-oriented. He explained everything clearly and left the area spotless. Highly recommend!
The process was easy from start to finish. They are great people to work with and the result was beautiful. No complaints!
Response from the owner · 2 days ago
Thank you, Danielle! It's wonderful to know that our team provided exceptional service from start to finish. We're so happy to hear that you love the final result!
-Dan Du Mond, General Manager, California Closets Reno
K
K Couloures8 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Hillary did a great job designing our closets and the install (Mike and Jeff) went very smoothly. We had a last-minute trim idea that they were able to execute perfectly. Our kids should enjoy their closets for years to come.
Design style: Modern
Response from the owner · 4 weeks ago
Thank you so much for the kind review and for sharing the photo. We’re so glad everything turned out beautifully. We’ll be sure to share your shoutout with the team. We hope your family enjoys the new closets for years to come.
Dan Du Mond, General Manager, California Closets Reno
A
Angela Wiley5 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
We love our entertainment center from California Closets! It’s beautiful and exactly what we hoped for. The process was great start to finish and we had our new entertainment center in less than 2 months. Kyle our installer was the icing on the cake! He did a perfect job and we made a new friend. What a great addition and upgrade to our home. Jeff and Angela
Design style: Modern
Response from the owner · 4 weeks ago
Thank you for the amazing review, Angela! We're so happy to hear that you love your new entertainment center and that it turned out exactly as you hoped. It's wonderful to know the entire process was a great experience from start to finish, and that the installation made it even more memorable. We absolutely love hearing feedback like this and hope you enjoy your beautiful new space for years to come!
Dan Du Mond, General Manager, California Closets Reno
T
Terri Chrisman14 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
The quality of CC and the workmanship of their installation team (Mike) is unsurpassed. We are very happy with the end result.
To be 100% honest, the communication was a bit naf- but we worked it out in the end. I would definitely hire again.
Design style: Modern
Response from the owner · a month ago
Terri, thank you for sharing your experience! We're happy you're enjoying the finished project and that our team's workmanship stood out to you. We appreciate your patience throughout the process and are grateful to hear you'd choose us again.
Dan Du Mond, General Manager, California Closets Reno
E
Edythe RobertsLocal Guide · 28 reviewsiTotal number of Google reviews Edythe has written across all businesses on Google Maps, not just this one.
Be careful in dealing with the Reno location, the quality of design and installation is substandard to the installations that I had in California. Very different experience with the design staff and their ability to communicate and deliver customer satisfaction.
Response from the owner · a month ago
Thank you for sharing your feedback, Edythe. We’re sorry to hear that your experience did not meet the expectations set by your previous California Closets projects. Providing exceptional design, installation, and communication is important to us, and we’re disappointed to learn we fell short. Customer satisfaction is extremely important to us, and we would appreciate the opportunity to better understand your concerns and see how we can help. Please email us at [email protected] with more details.
Dan Du Mond, General Manager, California Closets Reno
J
Joy Yoo5 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Excellent job installing our closets! Very kind, professional, and detail-oriented. He explained everything clearly and left the area spotless. Highly recommend!
Design style: Modern
Response from the owner · a month ago
Thank you for sharing this, Joy! We’re happy to hear you had such a great experience and that every detail was handled with care. Enjoy your beautiful new closets!
Dan Du Mond, General Manager, California Closets Reno
V
Vicki3 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
After some research online I decided to check out the California Closets showroom in Reno. They were very helpful and not pushy. I loved the all the materials and design ideas. An appointment was made for the consultation. I live in a small 70 year old house without a lot of storage and I had a specific wish list. A design was done at my kitchen table and an interactive design of my room exactly as I pictured it arrived later in the day. After a little tweeking I signed off on the plans. Some demo and prep on my end, and approximately 6 weeks later install day came. The install team was great and took care of protecting my home as they worked. I love it my room turned out perfect
I've been enjoying it for over a month. Everyone at Reno California Closets went above and beyond. The product is WELL made in the USA to your custom design. I would recommend them to everyone.
Response from the owner · a month ago
Vicki, we're so happy to hear that your new space exceeded your expectations! The photos look beautiful, and it's wonderful to see how thoughtfully the design maximizes storage while complementing your home. We're glad that the process helped bring your vision to life and that the final result turned out exactly as you hoped. Thank you for sharing your experience, photos, and recommendation with us. We hope you enjoy your new spaces for years to come!
Dan Du Mond, General Manager, California Closets Reno
D
Danielle Micale2 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
We're pleased to hear that you had a great experience with our team, Danielle. Thank you for sharing your review.
Dan Du Mond, General Manager, California Closets Reno
M
Mquads Ross2 reviewsiTotal number of Google reviews Mquads has written across all businesses on Google Maps, not just this one.
Erin the designer did a wonderful job working on my needs and challenge of the sloped high ceilings and Mike the installer did a seamless job on the project install. Mike was great at problem solving my uneven floors and my requests for a dresser with less depth. Very professional! Thank you!!!
Response from the owner · a month ago
Ross, we're happy to hear that you had such a great experience throughout your project! It's wonderful to know that your space was thoughtfully designed to meet your needs and overcome the unique challenges of the room. Your closet looks beautiful, and we're thrilled that the final result came together seamlessly. Thank you for sharing your review with us.
Dan Du Mond, General Manager, California Closets Reno
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Tony Dipino4 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
I had the pleasure of dealing with Hillary Powell (designer), Ruth Burford (scheduler) and installer Kyle and his apprentice Ian. The process was very simple, and the installers did an amazing job and cleaned up everything afterwards. I will definitely use California Closets again for my next project.
Design style: Traditional
Response from the owner · a month ago
Thank you for your wonderful feedback, Tony! It is great to know our team has provided excellent service and skillful workmanship. We look forward to working with you on your new project.
- Dan Du Mond, General Manager, California Closets Reno
