iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%87+21.1Value 14%69+9.8Replies to reviews 7%86+6.1Craft & service penalty42−5.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★68 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Closets by Design - Reno 4.8 out of 5 stars based on 68 reviews, with the owner responding to 91 percent of feedback. Customers frequently praise the design process, punctual installation crews, and competitive pricing for custom closets, garage cabinets, and home offices. However, a few low-star complaints highlight issues with post-purchase communication, missed installation dates, and discrepancies between selected designs and final products.
Google rating: 4.8 out of 5 from 68 reviews (90% five-star).
Reviews on this page: 68 Google reviews (53 with written comments, 8 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 12, 2026.
Service: Closet Designer serving Sparks, Nevada.
Data from Google, last updated October 29, 2026.
Score profile vs other closet designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: craft & service.
Closets by Design - RenoCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Closets by Design - Reno: 81/100 on this factor. Category median: 94.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Closets by Design - Reno: 87/100 on this factor. Category median: 93.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Closets by Design - Reno: 42/100 on this factor. Category median: 98.C
42
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Closets by Design - Reno: 69/100 on this factor. Category median: 100.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Closets by Design - Reno: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Closets by Design - Reno: 86/100 on this factor. Category median: 84.A
86
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.8of 5
5 stars6190%
4 stars34%
3 stars11%
2 stars11%
1 star23%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
96%praise
Praise10296%
Complaints44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2625%
Quality & results2423%
Speed & response2423%
Would recommend1413%
Price & value109%
Communication77%
Honesty & trust11%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The work crew was efficient, friendly and very polite.”
“A wonderful experience from all the planning, changes, replanning, changing again, replanning and then going back to the original design.”
“Avoid this terrible company!”
“The three installers did an amazing job and were very courteous, friendly and efficient.”
“Highly recommend, and I would use them again in a heartbeat.”
“We are very satisfied with Closets by Design and would refer them to any one looking for quality work for a good price.”
“She listened to our needs and designed the interior of our closet based on our input.”
“Just recently the closet install done by Miguel and his helper was as efficient, and honestly really done in half the time I had anticipated.”
People customers mention
Scott3 reviews
Miguel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Closets by Design - Reno for 6 kinds of job. Pick one to see what they paid and said.
AAnnie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We couldn't be happier with Closets by Design. We had two Master Bedroom walk-in closet completely redone. Christina was fantastic to work with and the design of each space couldn't be more perfect. The work crew was efficient, friendly and very polite. We highly recommend Closets by Design - Reno.
RRandy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
A wonderful experience from all the planning, changes, replanning, changing again, replanning and then going back to the original design. Emily was so patient with me. Once ordered we only had a couple of week wait till the install. The three installers did an amazing job and were very courteous, friendly and…
MMichael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Closets by Design in Reno/Sparks did a great job in designing, fabricating and installing our new home offie! I whole-heartedly recommend their services!
KKristinaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Great experience building out our his and hers master closets. Kathy came to my home for measurements then invited us to the studio in Sparks to look at all of our options. I appreciated her clear descriptions and options for other areas in our home, as well. Installation was a month later -- the team actually…
MMartana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
This is a great company to work with. Everyone from start to finish was wonderful. They listened to my wishes and made.them happen. We couldn't be happier with our new office
MMichaelLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
These guys are the best. They turned a master closet from a shoebox to a fully functional space and now have more space than we need. Well worth the cost, but it is expensive. In our case it was worth every penny. They will be coming back for sure to work other spaces in the house. Thanks for expanding our life.
We couldn't be happier with Closets by Design. We had two Master Bedroom walk-in closet completely redone. Christina was fantastic to work with and the design of each space couldn't be more perfect. The work crew was efficient, friendly and very polite. We highly recommend Closets by Design - Reno.
Response from the owner · 2 weeks ago
Thank you for your review and recommendation! We hope you are enjoying your new closets.
R
Randy Ripley8 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
A wonderful experience from all the planning, changes, replanning, changing again, replanning and then going back to the original design. Emily was so patient with me. Once ordered we only had a couple of week wait till the install. The three installers did an amazing job and were very courteous, friendly and efficient. Less than a day and we had a whole new amazing closet! We were please from start to finish.
Response from the owner · 2 months ago
We are absolutely thrilled to hear about your experience with Emily and our install team, Randy. Your satisfaction means everything to us!
M
Michael McQuiller4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Closets by Design in Reno/Sparks did a great job in designing, fabricating and installing our new home offie! I whole-heartedly recommend their services!
Response from the owner · 3 months ago
Thank you for your wonderful feedback, Michael! We are glad our team delivered on designing, fabricating, and installing your home office.
K
Kristina Deeter (Kris)Local Guide · 14 reviewsiTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Great experience building out our his and hers master closets. Kathy came to my home for measurements then invited us to the studio in Sparks to look at all of our options. I appreciated her clear descriptions and options for other areas in our home, as well. Installation was a month later -- the team actually allowed me to reschedule at the last minute. They arrived on time the next day and completed the whole project in one day. On me that I did not additionally add the backing to the project -- would have looked even better, but we are very happy with our drawers, shelves and racks. Thank you!
Response from the owner · 4 months ago
Thank you for your wonderful feedback, Kristina! We are happy to hear Kathy and the installation team made your his and hers closet project a great experience.
L
Louise Lake7 reviewsiTotal number of Google reviews Louise has written across all businesses on Google Maps, not just this one.
This is a great company to work with. Everyone from start to finish was wonderful. They listened to my wishes and made.them happen. We couldn't be happier with our new office
Response from the owner · 9 months ago
We are grateful to hear we made your wishes happen! Your happiness with the new office means everything.
M
Michael GaripayLocal Guide · 14 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
These guys are the best. They turned a master closet from a shoebox to a fully functional space and now have more space than we need. Well worth the cost, but it is expensive. In our case it was worth every penny. They will be coming back for sure to work other spaces in the house. Thanks for expanding our life.
Response from the owner · 11 months ago
Thank you for your review, Michael! We're glad to know that your installation went well. We look forward to your future projects!
T
Tricia Davis2 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
From beginning to end, this company did right by us. They patiently made any change for us during the design phase, and we made several changes! The design was perfect, the install was timely and executed without flaw. Highly recommend, and I would use them again in a heartbeat. Well done.
Response from the owner · a year ago
Thank you for your patience during design changes and for recommending us. We're glad the install was flawless and timely.
D
Diane Heaton18 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
After living with a very small and odd shaped closet for 10 years I had enough of not being able to find anything and no room. Scott at Closets by Design hit a home run with redesigning our closet and giving us more room and organization opportunities than I ever thought would be possible. We LOVE it!!
Response from the owner · a year ago
Thank you for your review! We're happy to hear that you love your new space.
J
Jerry Ronnebeck6 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
We had 3 different companies provide a bid to redo our pantry, craft room closet and master bedroom walk-in closet and Closets by Design provided the best design and the best price. Calean was very knowledgeable and professional with us through the design process. We made a few changes along the way but she was very accommodating in meeting our needs. The installation team was awesome. Very detailed and professional. We are very satisfied with Closets by Design and would refer them to any one looking for quality work for a good price.
Response from the owner · a year ago
Thank you immensely, Jerry! We're thrilled Calean and our installation team delivered quality work at the best price for your closets.
