Experts Reviews · Company report
California Closets - Santa Monica logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty98−0.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

California Closets - Santa Monica

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 862 Google reviews

Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Santa Monica is better than 95% of closet designers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Santa Monica is better than 94% of closet designers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Santa Monica is better than 98% of closet designers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Santa Monica is better than 100% of closet designers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Santa Monica is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Santa Monica is better than 96% of closet designers.A
96

Reviews for your job

Customers hired California Closets - Santa Monica for 8 kinds of job.

California Closets - Santa Monica for custom closet design & installation

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Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom closet design & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 10

All 53 Google reviews tagged “Custom closet design & installation” · showing 20

CG3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Everything and everyone from initial consultation through install and follow up were professional, friendly, thorough, and timely. Install day was surprisingly quick and the designs Teresa Santos came up with were awesome and fit our needs perfectly. Thanks to everyone for making the process easy and the result beautiful.

Closet designCustom closet design & installationInstallation+ Responsiveness+ Punctuality+ Quality
Whitney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Anthony, he is the best- thank you Anthony! Highly recommended!

Bedroom designCabinet designCabinet installation+ Responsiveness+ Punctuality+ Quality
Valeri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I have used California Closets to design and install my closet. I love their service and the quality of their products. My closet helps to keep me organized and definitely adds to the property value. I luv it!

Closet designCustom closet design & installationInstallation+ Responsiveness+ Punctuality+ Quality
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with California Closets was excellent. The designer, Angela B., was super creative, professional, very communicative, and mindful of our budget. She worked with us to customize exactly what we wanted with 3D renderings that showed us what our space could become. The units turned out spectacularly and…

Cabinet designCabinet installationCabinetry & hardware design+ Responsiveness+ Punctuality+ Quality
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a fantastic experience with California Closets, and especially with our designer Echo. We were coming off of a very negative experience working with another company, where we had struggled for weeks to work with their designer/rep to come up with a design we liked. Echo was a breath of fresh air -- fast,…

Custom closet design & installation
Cristina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our entire experience with California Closets was amazing! Jennifer Krueger, came to our home, measured and designed everything. We went with a home entertainment & closet setup, which we are so happy about. The crew, Luis Felix and Jorge Jimenez were excellent! They were very professional, and attention to detail…

Cabinet designCabinet installationCabinetry & hardware design+ Responsiveness+ Punctuality+ Quality
Alaina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our experience with Jennifer was amazing! She helped us design our master closet and we are so incredibly happy with the outcome! She is so knowledgeable and precise, and worked closely with us to give us exactly what we were envisioning. We are so happy we went with Jennifer at California Closets!

Custom closet design & installation+ Responsiveness+ Punctuality+ Quality
CeciliaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

If I could give 10 stars, I would!! First, I need to express how incredible our designer is - Lonna Swenson. It's almost as if she could read my mind. We were on the same wavelength for every aspect of this design - and I'm not easy, always looking and relooking. Lonna was so incredibly professional and patient…

Cabinet designCabinet construction & installationCloset design+ Responsiveness+ Punctuality+ Quality
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked directly with Echo Li, Design Consultant at California Closets throughout the entire process. Echo’s design of all closets and our “flex” room including a wall bed was impeccable. The installation was flawless and we are 100% happy! Thank you Echo!

Custom closet design & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with Kim from California Closets was positive from start to finish! Kim is professional and gave good feedback. I didn’t feel pushed or rushed. The installer also did a phenomenal job and I could see the pride he took in the work. Worth every penny!

Custom closet design & installation+ Responsiveness+ Punctuality+ Quality
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When we found out we were having a second baby, we knew we were going to have to make the most of our apartment’s closet and storage space. We had an awkward reach-in closet that is now so much more user-friendly, especially for our older kid. Everyone who visits our home comments on how great the closet looks and…

Closet designCustom closet design & installation+ Responsiveness+ Punctuality+ Quality
Jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As a Construction Management Company we use vendors that consistently provide professional service and outstanding product quality. Which is why we always call Wendy when we have a closet, office space and/or garage that needs done. Wendy and California Closets have consistently delivered to my clients a product and…

Cabinet designCabinetry & hardware designCabinet construction & installation+ Responsiveness+ Quality+ Professionalism
espe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lonna is a spectacular consultant! She took the time to get to know our needs and designed the perfect closet for us. We are more than happy with the finished closet. We love it!

Custom closet design & installation+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cara was amazing, she helped. me design my perfect closet. She was with me the whole process always available and always willing to go the extra seven find the answers I needed.

Custom closet design & installation+ Punctuality+ Professionalism
Courtney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kim was super professional and seeing the plans and layout was amazing. Other companies don’t give you cad drawings. This closet is life changing. Great quality. Ca closets came highly recommended and I also highly recommend. I recently redid my floors and I like that I could have the wall mounted closet that doesn’t go all the way to the floor.

Custom closet design & installation+ Responsiveness+ Quality+ Professionalism
Melvin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a very positive experience, because of our Salesperson/Designer Wendy Bremmer. We needed to re-do our closet space in multiple rooms and design an office workroom for my husband. Wendy was very imaginative and a very good listener, taking our original ideas and developing them to be even more functional.…

Cabinet designCabinet installationCabinet construction & installation+ Responsiveness+ Punctuality+ Quality
zhang1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Echo Li is our designer. She is on time and fast with putting our thoughts in 3D rendering, also giving us ideas for better functional design. And the installation team are polite, hard working/clean up after installation. It came out exactly like the 3D shows. We can’t be happier with our new closets!!! Thank you California Closets.

Custom closet design & installation+ Responsiveness+ Punctuality+ Quality
Lucy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an excellent experience with California closets. The entire process was very efficient. Anthony listened to all the ideas that we had in mind and he exceeded all our expectations with our closet’s design. He was very professional and hard working.

Custom closet design & installation
Dee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have worked with California Closets for multiple spaces in my home, and every experience has been stellar! My latest project was a garage makeover... turning a dark and dusty space into a work studio and storage area for our family's athletic, camping, and outdoor equipment. Our designer Alice Kempton,…

Cabinet designCabinet installationCloset design+ Responsiveness+ Punctuality+ Quality
patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We worked with Echo Lee as designer for multiple closet projects from California closets. She has done an outstanding job and the quality of work has been excellent. I automatically call her everytime we have a new project. Wesley Moore

Cabinet installationCabinetry & hardware designCabinet construction & installation

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