Analyzing 7,409,9737.4M ReviewsFor 20,94920.9K Experts

Experts Reviews · Company report
California Closets - Santa Monica logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty98−0.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

California Closets - Santa Monica

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 862 Google reviews

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Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Santa Monica is better than 95% of closet designers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Santa Monica is better than 94% of closet designers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Santa Monica is better than 98% of closet designers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Santa Monica is better than 100% of closet designers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Santa Monica is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Santa Monica is better than 96% of closet designers.A
96

Reviews for your job

Customers hired California Closets - Santa Monica for 8 kinds of job.

California Closets - Santa Monica for custom furniture

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom furniture”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4

All 8 Google reviews tagged “Custom furniture”

Justin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company and team, J. Krueger and Stephen did a great job in helping us design and install an amazing storage system

InstallationCustom furniture+ Responsiveness+ Quality+ Professionalism
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked directly with Echo Li, Design Consultant at California Closets throughout the entire process. Echo’s design of all closets and our “flex” room including a wall bed was impeccable. The installation was flawless and we are 100% happy! Thank you Echo!

Custom closet design & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
Krstina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We did a walk in installation and a custom build. The size of the custom was odd and not flat and they did everything to make it perfect.

Bedroom designCustom furniture+ Responsiveness+ Punctuality+ Quality
Kirsten4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

California Closets provided first-class and customized service on my recent renovation of my son's closets and bedroom - we love the result! Our new closet system instantly upgraded and transformed my son's room, and is super functional, customized to our needs. Kudo's to designer Jennifer Anderson, so talented,…

Custom furniture+ Responsiveness+ Punctuality+ Quality
Starr7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was referred by a coworker to Echo who was amazing. She was very easy to work with and worked with our budget. We only had to give her one picture and just like that....she designed my closet exactly how my husband and I wanted. She even thought of the possibilities of what we could do in the future which I truly…

Custom furniture+ Responsiveness+ Punctuality+ Professionalism
Vandana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great custom closet installations .... From design to installation and repairs. We love the work and the pricing was super competitive!!

Custom furnitureService not listed+ Responsiveness+ Punctuality+ Quality
DebbieLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Can you LOVE a closet? Well, I do! I have already recommended Jennifer and CA Closets to several people. I received 3 proposals before contacting Jennifer. To my surprise, CA Closets was not the highest bid but not the lowest. She was the only one to follow up with me after the proposal and I'm sooo happy she…

Custom furniture+ Responsiveness+ Punctuality+ Quality
justine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Worked with Alice on a custom closet design for my guesthouse. She worked tirelessly on several ideas to get the design I needed. There was an issue with parts not being ready for the installation date, that left me a bit frustrated, but we worked through it and I'm happy with my closet. I would use them again for future projects.

Custom furniture+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Installation63—
Custom cabinet design & installation55—
Closet design54—
Custom closet design & installation53—
Cabinet design41—
Cabinet construction & installation24—
Closet woodworking22—
Cabinetry & hardware design21—

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