Experts Reviews · Company report
California Closets - Santa Monica logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty98−0.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

California Closets - Santa Monica

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 862 Google reviews

Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Santa Monica is better than 95% of closet designers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Santa Monica is better than 94% of closet designers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Santa Monica is better than 98% of closet designers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Santa Monica is better than 100% of closet designers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Santa Monica is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Santa Monica is better than 96% of closet designers.A
96

Reviews for your job

Customers hired California Closets - Santa Monica for 8 kinds of job.

California Closets - Santa Monica for installation

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Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 12

All 63 Google reviews tagged “Installation” · showing 20

Justin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company and team, J. Krueger and Stephen did a great job in helping us design and install an amazing storage system

InstallationCustom furniture+ Responsiveness+ Quality+ Professionalism
MartinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We previously used California Closets to create a new bedroom closet, a laundry closet and a basement closet. The outcome of the three areas were absolutely phenomenal. It was a no brainer to reach out to Cari Howe, our prior agent from California Closets, to discuss creating storage units for our garage. She came…

Cabinet designCloset woodworkingInstallation+ Responsiveness+ Punctuality+ Quality
CG3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Everything and everyone from initial consultation through install and follow up were professional, friendly, thorough, and timely. Install day was surprisingly quick and the designs Teresa Santos came up with were awesome and fit our needs perfectly. Thanks to everyone for making the process easy and the result beautiful.

Closet designCustom closet design & installationInstallation+ Responsiveness+ Punctuality+ Quality
Molly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Melissa designed the perfect closet for me with every attention to detail and tailoring it to my personal needs and wishes. She is the best.

Cabinet designCloset woodworkingInstallation+ Responsiveness+ Punctuality+ Quality
Whitney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Anthony, he is the best- thank you Anthony! Highly recommended!

Bedroom designCabinet designCabinet installation+ Responsiveness+ Punctuality+ Quality
Valeri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I have used California Closets to design and install my closet. I love their service and the quality of their products. My closet helps to keep me organized and definitely adds to the property value. I luv it!

Closet designCustom closet design & installationInstallation+ Responsiveness+ Punctuality+ Quality
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot recommend ca closets Santa Monica enough— particularly Echo Li. I had been working with the container store and they were terrible (no show to measurements, said they had to coke back and measure in cm because it’s more accurate than inches ?!?!, couldn’t help with electricians or contractors and asked me…

Closet designCloset woodworkingInstallation+ Responsiveness+ Punctuality+ Quality
shawnnaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Echo has designed three spaces for me and was able to listen to my wants and bring my vision to fruition. Thank you so much.

Cabinet designCustom cabinet design & installationInstallation
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with California Closets was excellent. The designer, Angela B., was super creative, professional, very communicative, and mindful of our budget. She worked with us to customize exactly what we wanted with 3D renderings that showed us what our space could become. The units turned out spectacularly and…

Cabinet designCabinet installationCabinetry & hardware design+ Responsiveness+ Punctuality+ Quality
Kathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jennifer did a great job designing our closets & met our expectations. The installation was completed beautifully. We’re very happy with CA Closets.

Closet designInstallation+ Responsiveness+ Punctuality+ Quality
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Closet installation looks great and is exactly as planned. Install was done well and Stephen left our home clean and was communicative throughout

Installation+ Punctuality+ Professionalism
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stephen and Edwin were incredible! They arrived on time and were able to finish both closets early than expected. Thank you both SO much! We love our closets!!!

Installation+ Responsiveness+ Punctuality+ Quality
Ashley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stephen was great!

Cabinet designInstallation+ Responsiveness+ Punctuality+ Quality
Sara13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Product design was great. I encountered a few hiccups with installation. When it came time to install and either a hanging pole was either forgotten or the wrong rod was brought to the house. The 2nd installer who can made sure the problem was rectified by taking time out of his own Saturday to redeliver the correct…

Closet woodworkingInstallation+ Quality
Jake4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

business is generally harsh post pandemic, with one fantastic exception: yaneka hunter at california closets. most often, in most places, once the work is done, they have moved on to the next client/customer. not here. EVERY time i had a question, problem, concern or comment, yaneka handled it all completely,…

Cabinet designCloset woodworkingCommercial interior design+ Responsiveness+ Professionalism
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Echo design built in closets for my garage and she and her team did a great job. So much so, that when the time came to do built ins for the master closet she was the clear choice. Even after getting competitive quotes etc. Echo and her team at California Closets do great work and it’s great working with them!

Cabinet designCloset woodworkingInstallation+ Responsiveness+ Punctuality+ Quality
Cristina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our entire experience with California Closets was amazing! Jennifer Krueger, came to our home, measured and designed everything. We went with a home entertainment & closet setup, which we are so happy about. The crew, Luis Felix and Jorge Jimenez were excellent! They were very professional, and attention to detail…

Cabinet designCabinet installationCabinetry & hardware design+ Responsiveness+ Punctuality+ Quality
CeciliaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

If I could give 10 stars, I would!! First, I need to express how incredible our designer is - Lonna Swenson. It's almost as if she could read my mind. We were on the same wavelength for every aspect of this design - and I'm not easy, always looking and relooking. Lonna was so incredibly professional and patient…

Cabinet designCabinet construction & installationCloset design+ Responsiveness+ Punctuality+ Quality
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

California Closets made my closet dreams come true! Teresa Santos was excellent at tailoring my closet to my every need from my sunglasses to my watches, clothes, shoes, and every piece of jewelry! The special features such as the lighting made the world of difference! I will definitely be recommending them to all…

Cabinet designCustom cabinet design & installationInstallation
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesus Castillo did a fantastic job with installation! Kim Van Woesik helped me design the perfect closets and wall bed units! I highly recommend them both!

Cabinet designInstallation

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