Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite helpful staff, competitive pricing, and quick delivery scheduling as key positives in their experiences. Recurring themes include attentive service and efficient checkout processes. However, some low-rated reviews highlight issues with order cancellations without explanation, unexpected delivery fees, and communication problems during delivery, including language barriers and unprofessional behavior.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
4,242 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment I walked in, Katherine was warm, welcoming, and incredibly knowledgeable, without ever being pushy.”
“Employees were rude and disrespectful.”
“We had an excellent experience at Cannes furniture.”
“Terrible place, I will never buy from you again after the poor service I received… I do not recommend you.”
“Jesus is in all aspects super helpful and super patient definitely will recommend him as well as Canales.”
“I don't recommend buying here.”
“They offer reasonable delivery and the delivery guys were one time and got everything set up and assembled fast.”
“Over priced”
“The financing process was very straightforward, and the delivery team was punctual, careful, and friendly in bringing everything to my home.”
“The rep will insist I am getting a good deal meanwhile we both took time to go through every possible delay.”
“He communicated very well, gave me plenty of options, and really took the time to understand what I needed.”
“If you’re looking for someone who genuinely cares about helping you find exactly what you need, ask for Ruth—you won’t be disappointed!”
“…act both Canales and Acima I found that they are working together to scam customers.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Direct & forward, if you want to shop here & want someone like that. I would recommend talking with Jesus Torrescano
We had an excellent experience at Cannes furniture. We were able to find what we were looking for and the price that we were looking for and they were able to schedule delivery within two days so we were completely happy with the entire experience.
¡Tuve una experiencia maravillosa comprando en Canales Furniture en Arlington! Desde el momento en que entré, Katherine fue cálida, acogedora y demostró un gran conocimiento, sin presionarme en absoluto. Me ayudo a encontrar el juego de sala perfecto y el sillón reclinable a juego que se ajustaban tanto a mi estilo…
Súper bien atendido por Katerin y la tienda súper por qué encuentras lo que se ocupa a un buenos precios
Great experience from start to finish. Katherine was very helpful and took the time to listen to what I was looking for.
Mi mejor experiencia la atención es la mejor Jesús te va atender de lo mejor 👌🏽👌🏽
4.9 ★★★★★ 4,243 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had an amazing experience thanks to Jesus.T who was very helpful.
Thank you, Loïs! We're glad to hear you had an amazing experience, and we'll be sure to pass on your kind words to Jesus.T for his helpfulness.
Kamilah buena vendedora muy bien q nos atendió muchas graxi
Thank you, Ana! We're glad to hear that Kamilah provided you with excellent service. We appreciate your kind words!
Direct & forward, if you want to shop here & want someone like that. I would recommend talking with Jesus Torrescano
Thank you, Jose, for your recommendation! We're glad to hear that you had a positive experience with Jesus. Your feedback is appreciated!
We had an excellent experience at Cannes furniture. We were able to find what we were looking for and the price that we were looking for and they were able to schedule delivery within two days so we were completely happy with the entire experience.
Thank you, Robert! We're so glad to hear you had an excellent experience at Cannes Furniture and found exactly what you were looking for. Your satisfaction is our priority, and we appreciate your feedback!
Mateo nos atiende muy bien. Es bien amable y bien eficiente.
Thank you, Marylu! We're glad to hear that Mateo has been taking great care of you with his kindness and efficiency. Your feedback is appreciated!
Linver was awesome ! In and out in less than 30min !! Thanks
Thank you, Keaton! We're glad to hear that Linver provided you with such a quick and efficient experience. Your feedback is appreciated!
¡Tuve una experiencia maravillosa comprando en Canales Furniture en Arlington! Desde el momento en que entré, Katherine fue cálida, acogedora y demostró un gran conocimiento, sin presionarme en absoluto. Me ayudo a encontrar el juego de sala perfecto y el sillón reclinable a juego que se ajustaban tanto a mi estilo como a mi presupuesto. La sala de exhibición estaba limpia, era espaciosa y contaba con una gran variedad de opciones hermosas y de alta calidad. El proceso de financiación fue muy sencillo, y el equipo de entrega fue puntual, cuidadoso y amable al llevar todo a mi casa. Si necesitas amueblar tu hogar, ahórrate tiempo y ven directamente aquí. ¡Cinco estrellas en todos los aspectos!
Gracias, Jose, por compartir tu experiencia maravillosa en Canales Furniture. Nos alegra saber que Katherine te brindó un excelente servicio y que encontraste lo que buscabas. Apreciamos tu recomendación y esperamos verte de nuevo pronto.
Clis Es un Exelente Vendedor.👍👍
Orestes, gracias por tu comentario positivo. Nos alegra saber que Clis te brindó un excelente servicio. ¡Esperamos verte de nuevo pronto!
Katherine was very helpful in our search for furniture. Quick and easy process
Thank you for your kind words about Oscar. We appreciate your feedback!
La mejor tienda sin duda alguna! Y Kathy 10 de 10
Thank you, Victor! We're glad you had a great experience, and we appreciate your kind words about Kathy. Your support means a lot to us!
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Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
