iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%93+26.3Replies to reviews 8%99+8.2Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 40 furniture storesiPosition by Experts Score among all companies we track in this category. · better than 92%
4.9★★★★★5,735 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Canales Furniture / Mueblería Fort Worth at a glance
Google reviewers rate the store 4.9 out of 5 based on 5735 reviews, with the owner responding to 91% of feedback. Customers frequently highlight friendly, knowledgeable staff, reasonable pricing, and next-day delivery services. However, low-star reviews indicate recurring issues with inconsistent pricing, receiving used display items instead of new stock, and delivery delays or damages.
Google rating: 4.9 out of 5 from 5,735 reviews (96% five-star).
Reviews on this page: 5,735 Google reviews (3,725 with written comments, 30 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 26, 2026.
Service: Furniture Store serving Venus, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyFurniture Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Canales Furniture / Mueblería Fort Worth: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Canales Furniture / Mueblería Fort Worth: 93/100 on this factor. Category median: 82.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Canales Furniture / Mueblería Fort Worth: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Canales Furniture / Mueblería Fort Worth: 99/100 on this factor. Category median: 49.A
99
Bar = this company · dark tick = category median.
Star ratings
5,735 Google reviews we collected
4.9of 5
5 stars5,48296%
4 stars1422%
3 stars351%
2 stars210%
1 star551%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise2,34899%
Complaints221%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude95140%
Quality & results63227%
Would recommend36816%
Price & value1426%
Speed & response1336%
Communication1305%
Honesty & trust141%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The person who helped me, named Uriel, was very kind, attentive, and professional.”
“I've shopped for the second time ⭐⭐⭐⭐⭐ An excellent experience at Canales Furniture!”
“Horrible customer service they sell you something on the price of new and then by the time they call you to go pick it up they give you the things tha…”
“Excellent service, ask for Uriel Gómez, I recommend him 100%.”
“…on Tuesday, we were assured everything would be ready Tuesday I would highly recommend to stay away from the store.…”
“Joseph Guzman helped me with my purchase; I found a bed set at a good price.”
“We were really eager to shop local and they do have a good selection of beds, but their pricing is very flip-floppy”
“…r store closure to the home delivery where they assembled my purchase fast and was on their way.…”
“He helped me find what I needed and answered all my questions.”
“When I went back a second time, a different employee didn't answer the bell, and even the third time, even though he was standing just a couple of fee…”
“I went to Canales Furniture today, it was honestly a pleasure!”
People customers mention
Fabiola211 reviews
Amaya140 reviews
Soto86 reviews
Yasbeth77 reviews
Sandra66 reviews
Rafael48 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Julio2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Excelente servicio al cliente. La persona que me atendió de nombre Uriel fue muy amable, atento y profesional. Me ayudó a encontrar lo que necesitaba y respondió todas mis preguntas. Estoy muy satisfecho con la atención recibida. ¡La recomiendo ampliamente!
Elida4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Muy buena variedad de muebles a buen precio y Uriel Gómez me ayudó tiene un excelente servicio al cliente
Lache'4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Jesus was very friendly and knowledgeable. Very fast and friendly transaction. I love how nice and clean the store was everyone was very welcoming. If I need anything else I will look for Jesus.
Damaris1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
El señor Uriel me atendió muy bien, un excelente trato , todo excelente estoy complacida
Elsa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Compré las cosas de mi casa con Joseph pregunte es un chico súper atento y da seguimiento a tu compra ☺️
Kenya3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Quiero agradecer a Joseph por su increíble ayuda al comprar mis muebles. Fue muy amable y me ayudó a encontrar exactamente lo que necesitaba. ¡Los muebles son de excelente calidad! Definitivamente lo recomendaría a otros.
Excelente servicio al cliente. La persona que me atendió de nombre Uriel fue muy amable, atento y profesional. Me ayudó a encontrar lo que necesitaba y respondió todas mis preguntas. Estoy muy satisfecho con la atención recibida. ¡La recomiendo ampliamente!
Response from the owner · a day ago
Gracias, Julio. Apreciamos mucho tus amables palabras y nos alegra saber que Uriel te brindó un excelente servicio. Tu recomendación significa mucho para nosotros.
Jozelyn Tranqueno Perez2 reviewsiTotal number of Google reviews Jozelyn has written across all businesses on Google Maps, not just this one.
He comprado por segunda vez ⭐⭐⭐⭐⭐ ¡Una experiencia excelente en Canales Furniture!
Tuvimos una experiencia maravillosa comprando en Canales Furniture. Adquirimos dos colchones y una base para colchón, y quedamos muy satisfechos con nuestra experiencia de compra.
Queremos destacar especialmente al compañero Uriel, quien nos atendió de maravilla. Fue muy amable, atento, paciente y profesional en todo momento. Nos hizo sentir muy cómodos, respondió nuestras preguntas y nos ayudó con una atención excepcional. ¡Da gusto encontrar personas que disfrutan su trabajo y se preocupan por sus clientes!
Además, tuvimos la alegría de ganar un premio en la rifa que están realizando para las personas que hacen sus compras en la tienda. ¡Nos encantó la sorpresa y quedamos muy contentos con nuestro premio! Fue un detalle muy bonito que hizo que nuestra experiencia fuera aún más especial.
Agradecemos a Canales Furniture por esta excelente experiencia y, especialmente, a Uriel por su magnífica atención. Sin duda, un excelente servicio al cliente marca la diferencia.
¡Recomendamos Canales Furniture al 100 %! Volveríamos a comprar allí sin pensarlo. ¡Gracias por todo y felicitaciones por contar con empleados como Uriel! ⭐⭐⭐⭐⭐
Response from the owner · a week ago
Gracias, Jessi, por compartir tu maravillosa experiencia en Canales Furniture. Nos alegra saber que Uriel te brindó un servicio excepcional y que disfrutaste de tu compra y del premio de la rifa. Tu recomendación significa mucho para nosotros y esperamos verte nuevamente.
Samuel Owusu Sarfo16 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Jesus was very friendly and knowledgeable. Very fast and friendly transaction. I love how nice and clean the store was everyone was very welcoming. If I need anything else I will look for Jesus.
Response from the owner · a year ago
Thank you, Lache', for your wonderful feedback! We're glad Jonathan could make your shopping experience enjoyable and that you found our prices reasonable. We appreciate your support!
Ana Galvan3 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
