Veterinarian · North Charleston, SC · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 50 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★427 Google reviews · 24 photos
93%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cane Bay Veterinary Clinic 4.9 out of 5 based on 427 reviews, frequently praising the staff's kindness, punctuality, and clear communication regarding pricing and care plans. Clients often highlight the clinic's ability to manage anxious or difficult pets with patience and thoroughness. However, a small number of low-star reviews criticize the office for perceived high costs, billing for incomplete exams, and poor communication during scheduling or after adverse medical outcomes.
Google rating: 4.9 out of 5 from 427 reviews (93% five-star).
Reviews on this page: 427 Google reviews (335 with written comments, 36 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 2, 2026.
Service: Veterinary Technician serving North Charleston, South Carolina.
Data from Google, last updated November 10, 2026.
Score profile vs other veterinary technicians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Cane Bay Veterinary ClinicVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cane Bay Veterinary Clinic: 86/100 on this factor. Category median: 84.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cane Bay Veterinary Clinic: 83/100 on this factor. Category median: 80.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cane Bay Veterinary Clinic: 100/100 on this factor. Category median: 92.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cane Bay Veterinary Clinic: 97/100 on this factor. Category median: 89.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cane Bay Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cane Bay Veterinary Clinic: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
427 Google reviews we collected
4.9of 5
5 stars39593%
4 stars225%
3 stars00%
2 stars00%
1 star102%
Praise vs complaints
Phrases our text analysis found in 335 written reviews
97%praise
Praise44997%
Complaints163%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2526%
Reasonable6364%
Overpriced11%
Not sure99%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18039%
Would recommend6614%
Communication5512%
Quality & results5412%
Speed & response439%
Price & value388%
Honesty & trust296%
What customers talk about
We read 335 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…to the moment we walked out the door, the customer service, genuine kindness, and attention to care were OUTSTANDING!…”
“I highly recommend Cane Bay Veterinarian thanks for taking care of my baby.”
“…spot the next following week taking my fur babies somewhere else and I recommend u do the same…”
“They took such great care of our fur babies and explained all their findings to us perfectly.”
“tried to get my dog established with this veterinary office, but the poor communication has changed my mind, and I will be looking elsewhere for vete…”
“I had a wonderful experience at Cane Bay Veterinary Clinic!”
“Terrible experience- This clinic will never get another dollar from our family.”
“I love that the explain and tell you how much before doing anything and very promptly check on your babies after every visit.”
“Every interaction was great, staff were friendly, prices were reasonable, and my cat was loved on by every person who walked in the room.”
“My only complaint would be that they are also a bit pricey but to me, there will be no other place!”
“…ointment to the moment we walked out the door, the customer service, genuine kindness, and attention to care were OUTSTANDING!…”
People customers mention
Hardee16 reviews
Hill16 reviews
Baker10 reviews
Free6 reviews
Summerville5 reviews
Zimmerman5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cane Bay Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Patti5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I love Cane Bay vets! Dr. Hardee was so open and invested. Truly kind and focused on my puppy's comfort.
Reasonable price
Amanda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My baby kitten and I love coming here! Friendly staff and you can tell they care and love animals!
Leslie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Dr. Hardee is wonderful with my golden retrievers. She listens to any questions or concerns. Incredibly kind.
Not sureLarge animals
Becky4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Took my sweet little Lulu for her checkup, she got her shots and nails done! Everyone was so nice, made her and me feel very comfortable. I highly recommend Cane Bay Veterinarian thanks for taking care of my baby.
Reasonable priceService not listed
Dan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
1st- I NEVER do ratings but they deserve it. Absolutely outstanding office. I recommend them 100%. Attentive, friendly, caring staff. Very willing to listen and work with you. I was very impressed and I'm tough to impress.
Great priceService not listed
AmeliaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Cane Bay Veterinary continues to be a caring environment for pets and their owners.
I love Cane Bay vets! Dr. Hardee was so open and invested. Truly kind and focused on my puppy's comfort.
Price assessment: Reasonable price
Response from the owner · 5 days ago
Thank you so much for the kind words! Keeping a puppy comfortable is always worth the extra time, and we’ll be sure to pass this along to Dr. Hardee. Thank you for trusting Cane Bay with your little one, and give that sweet pup a hug from all of us!
Nic DonnellanLocal Guide · 13 reviewsiTotal number of Google reviews Nic has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ **FIVE STARS & ALL THE PAWS UP!** 🐾🐈⬛🐈⬛
I cannot express how absolutely TICKLED I am with our experience at Cane Bay Vet Clinic! From the moment I scheduled our appointment to the moment we walked out the door, the customer service, genuine kindness, and attention to care were OUTSTANDING!
Let me introduce my two very different feline personalities…
🐈⬛ Sampson is my 1½-year-old boy, full of energy, curiosity, and enough personality to keep everyone on their toes!
🐈⬛ Esmerelda (Ezzie) is my sweet rescue from the streets of Mt. Pleasant. Her age is anyone's guess, and her personality? Think Garfield—with a little extra attitude!
Now, here's where this clinic REALLY won me over…
The exam room has a strategically placed window overlooking a little outdoor habitat bustling with squirrels and birds! GENIUS! Between the live entertainment and the delicious kitty treats, my two were so entertained they barely noticed their vaccinations and blood draws!
Seriously, who knew a trip to the vet could double as a kitty vacation?!
Dr. Emily Baker, DVM, and her wonderful veterinary technicians are EXACTLY the kind of people you want caring for your fur babies! Their patience, compassion, professionalism, and genuine love for animals shine through in everything they do.
Sampson and Ezzie have officially found THEIR veterinary clinic, and this cat mama couldn't be happier!
Cane Bay Vet Clinic, you've earned two paws up, a couple of happy tails, and one VERY grateful cat mama!
HIGHLY RECOMMEND!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
What a delightful review, thank you so much! Sampson and Ezzie sound like a wonderful pair, and we love that the squirrel show did its job. Treats and a good window view go a long way with our cat patients. We’ll be sure to share your kind words with Dr. Baker and the techs. Welcome to the family, and give those two a scratch from all of us! 🐾
Amanda Scantlebury3 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
My baby kitten and I love coming here! Friendly staff and you can tell they care and love animals!
Response from the owner · a week ago
Thank you so much for the kind words! We love seeing your little one, and the feeling is mutual. Thank you for trusting us with your kitten, and give that sweet baby a scratch from all of us!
Leslie Kirk3 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Took my sweet little Lulu for her checkup, she got her shots and nails done! Everyone was so nice, made her and me feel very comfortable. I highly recommend Cane Bay Veterinarian thanks for taking care of my baby.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you so much for the kind words! Lulu was such a good girl for her shots and nail trim. We’re glad you both felt comfortable with us. Thank you for trusting Cane Bay with her care and for the recommendation. Give that sweet girl a hug from all of us!
Caitlyn Carter1 reviewiTotal number of Google reviews Caitlyn has written across all businesses on Google Maps, not just this one.
I tried to get my dog established with this veterinary office, but the poor communication has changed my mind, and I will be looking elsewhere for veterinary care. His first exam was advertised as free for new patients, so I scheduled an appointment a week in advance. I received a confirmation email stating that the appointment had been approved, and nothing indicated that I needed to take any additional steps to keep the appointment. At 5:08 p.m. the day before his appointment, I received a voicemail from an unknown number stating that I needed to call back to confirm or my dog would be removed from the schedule. Since the office closed at 5:00 p.m., I didn’t hear the message until after hours. I called back the following morning, only to be told that his appointment had already been canceled because I hadn’t confirmed in time. I’m not sure how I was expected to return the call before closing when the message was left after the office had closed. I was also surprised to learn that his appointment had already been filled by the time I called the morning of the appointment. There was no text or email notifying me that confirmation was required, so this was completely unexpected and resulted in wasted time and unnecessary frustration. I understand confirmation for appointments but this expectation should have been communicated clearly, in a reasonable time frame. A voicemail left right after closing a day before the appointment is not effective communication. Unfortunately, this experience left a poor first impression, and I no longer feel comfortable establishing care here. I will be finding another veterinarian.
Price assessment: Not sure
Services: Service not listed
Response from the owner · a week ago
Thank you for letting us know about this, and we’re sorry your first impression of us was a frustrating one. A confirmation call placed after we’ve closed doesn’t give anyone a fair chance to respond, and that’s useful feedback on our reminder process.
We’d still love the chance to welcome you and your pup. If you’d like us to get him back on the schedule, please reach out to our practice manager at (843) 633-6211
Dan Johnson8 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
1st- I NEVER do ratings but they deserve it. Absolutely outstanding office. I recommend them 100%. Attentive, friendly, caring staff. Very willing to listen and work with you. I was very impressed and I'm tough to impress.
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you so much, this means a lot coming from someone who never leaves reviews! Listening well and working with people is exactly what our team aims for, so we’re glad we could impress a tough critic. Thank you for the recommendation, and we look forward to seeing you again!
Amelia McCreadyLocal Guide · 12 reviewsiTotal number of Google reviews Amelia has written across all businesses on Google Maps, not just this one.
Clean. Knowledgeable, super friendly, caring and always a smile. Love that a human picks up the phone every time or they call you right back. We have a very anxious pup that needs pre medicated before each visit. They are super patient and very calming. Excellent pet care! Rubi and Tucker are big fans!
Response from the owner · 2 weeks ago
Thank you so much for the kind words! A real person answering the phone matters to us, so we’re glad you noticed. Helping an anxious pup feel calm takes patience, and Rubi and Tucker are worth every bit of it. Give them both a hug from all of us, and we’ll see you next visit!
Danielle Chapman (D)5 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
