Ashley MuiseLocal Guide · 25 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice selection. Friendly staff
Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%52+14.7Replies to reviews 8%100+8.2Experts Score= 57Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 19 candy storesPosition by Experts Score among all companies we track in this category. · better than 39%
4.5 ★★★★★ 236 Google reviews · 23 photos
79%five-star reviews
4.81★last 12 monthsAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review
Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn at a glance
Customers frequently highlight the store's extensive product variety, competitive pricing, and clean environment. Staff are generally described as friendly and knowledgeable, with many reviewers noting helpful service during purchases. However, recurring criticisms include inaccurate weight measurements, unresolved loyalty point issues, and inconsistent product quality. Some patrons also report negative interactions with specific employees, citing rude or pushy behavior that contrasts with the positive experiences of others.
- Google rating: 4.5 out of 5 from 236 reviews (79% five-star).
- Reviews on this page: 236 Google reviews (165 with written comments, 6 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 13, 2026.
- Service: Candy Store serving Auburn, Maine.
Data from Google, last updated November 3, 2026.
Score profile vs other candy stores
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn: 54/100 on this factor. Category median: 67.C
54
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn: 52/100 on this factor. Category median: 64.C
52
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn: 100/100 on this factor. Category median: 45.A
100
Bar = this company · dark tick = category median.
Star ratings
236 Google reviews we collected
- 5 stars18779%
- 4 stars208%
- 3 stars42%
- 2 stars83%
- 1 star177%
Praise vs complaints
Phrases our text analysis found in 165 written reviews
- Praise15689%
- Complaints2011%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8448%
- Price & value3620%
- Quality & results2615%
- Would recommend1710%
- Speed & response74%
- Honesty & trust42%
- Communication21%
What customers talk about
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lots of variety - friendly staff; careful what you buy though since so many different brands are houses under the one roof.”
“…and stands next to me way too close and waits for me move extremely rude with her body language and sighs like I'm annoying her!…”
“Cody gave us amazing service and gave us a great deal was a great experience overall”
“It was too expensive, and the atmosphere was uncomfortable.”
“Very happy with the products and especially the great service I always receive from David!”
“And she is so pushy the minute you walk in, her attitude is horrible and her customer service is just terrible 😡😡 My old favorite budtender no longe…”
“Cody was fantastic, super friendly and grabbed my diamond dust right from the fridge 🤤 10/10 will visit again”
“I just reduced my three stars to one and I will not be back.”
“Lila was very nice and made my time there quick and enjoyable.”
“They all work their tail off and genuinely care abloit the customers and the business.”
“I'm out of state and we don't have recreational so she was able to guide me to the medical and explain the difference of the products.”
People customers mention
- David 3 reviews
- Lila 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BarbLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The minute I walked through the door I felt welcomed, which means a lot to me. I am new to the area and had my favorite dispensary 30 miles South, until I found Cannahaven 30 minutes north who have unbelievable prices and product. The choices are endless. HIGHly recommended
SLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lots of variety - friendly staff; careful what you buy though since so many different brands are houses under the one roof. Check your stuff after you buy it. Staff recently helped me return and exchange a defective product, which is outstanding for the industry. 5/5 overall for the area!
AmeLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great place, good quality items. Cant miss the store. Especially at night. Their LED street sign is the perfect height that flashes you in the face while driving causing momentary blindness 👀
Renata2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Cody was great, very friendly, and helped us figure out our purchase order in order to get and use our points. Five stars:)
LimedilligafLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Usually hit the one in waterville as we live close by ! We happened to drive by this one while in that area and this one is very nice and huge ! The manager is the one that waited on my wife and I and he was very knowledgeable and wicked nice 👍
BexLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Aïcha is THE BEST- but staff pretty consistently amazing. Helpful, courteous and the store always looks sparkly clean
Photos
Customer reviews
4.5 ★★★★★ 236 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Barb DowLocal Guide · 14 reviewsTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe minute I walked through the door I felt welcomed, which means a lot to me. I am new to the area and had my favorite dispensary 30 miles South, until I found Cannahaven 30 minutes north who have unbelievable prices and product. The choices are endless. HIGHly recommended
Response from the owner · a month ago
Thank you for the glowing review! We're thrilled to hear that you felt welcomed and enjoyed our prices and product selection. Welcome to the neighborhood, we're glad to have you as a customer. Looking forward to seeing you again soon!
S PLocal Guide · 105 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLots of variety - friendly staff; careful what you buy though since so many different brands are houses under the one roof. Check your stuff after you buy it. Staff recently helped me return and exchange a defective product, which is outstanding for the industry. 5/5 overall for the area!
Response from the owner · 2 months ago
Thank you for your positive feedback! We're glad you enjoyed our wide variety of products and our friendly staff. We appreciate your feedback. For recreational, the State of Maine has many strict regulations and is lab tested and tracked starting from seed to sale. We look forward to welcoming you back soon!
Ame PollardLocal Guide · 27 reviewsTotal number of Google reviews Ame has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place, good quality items. Cant miss the store. Especially at night. Their LED street sign is the perfect height that flashes you in the face while driving causing momentary blindness 👀
Response from the owner · 2 months ago
Thank you for your feedback! We're thrilled to hear you enjoy our store and the quality of our items. We'll make sure to adjust the LED street sign height to prevent any inconvenience. Looking forward to welcoming you back soon!
Renata Turner2 reviewsTotal number of Google reviews Renata has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCody was great, very friendly, and helped us figure out our purchase order in order to get and use our points. Five stars:)
Response from the owner · 4 months ago
Thank you for your kind words! We are glad to hear that Keara provided you with excellent service and that you enjoyed our products. We strive to create a memorable experience for all our customers. We look forward to welcoming you back soon!
Wilson Zhang1 reviewTotal number of Google reviews Wilson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCarly helped me with some gummies, cool place!
Response from the owner · 4 months ago
Thank you for your kind words! We're glad Carly was able to assist you with your gummies. Hope to see you again soon!
Tammy Cordice2 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and informative employees
Response from the owner · 5 months ago
Thank you for recognizing our friendly and informative staff! We take pride in providing excellent customer service. We look forward to welcoming you back again soon.
LimedilligafLocal Guide · 94 reviewsTotal number of Google reviews Limedilligaf has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUsually hit the one in waterville as we live close by ! We happened to drive by this one while in that area and this one is very nice and huge ! The manager is the one that waited on my wife and I and he was very knowledgeable and wicked nice 👍
Response from the owner · 7 months ago
Thank you for the review!
Patrick PalmerLocal Guide · 40 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google5 Stars!
Response from the owner · 8 months ago
Thank you for the review!
Sam mmy6 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleManager Caleb is the best. Customer service a+
Response from the owner · 8 months ago
Thank you for the review!
Cannabis Haven - Recreational Dispensary (Adult Use 21+) Auburn on Google Maps →
Business details
- Address: 1150 Center St Unit B, Auburn, ME 04210
- Phone: (207) 241-7062
- Website: cannabishaven.com
- Service area: Auburn, ME