Auto body shop · Raleigh, NC · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★147 Google reviews · 21 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Capital City Collision 4.9 out of 5 based on 147 reviews, with the owner replying to 25% of them. Customers frequently praise the shop for punctual repairs, transparent pricing, and consistent communication regarding insurance and repair status. However, a few low-star reviews describe negative interactions where staff appeared dismissive or unprofessional when answering questions about the repair process.
Google rating: 4.9 out of 5 from 147 reviews (97% five-star).
Reviews on this page: 147 Google reviews (130 with written comments, 8 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 7, 2026.
Service: Auto Body Shop serving Raleigh, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Capital City CollisionAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital City Collision: 93/100 on this factor. Category median: 89.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital City Collision: 92/100 on this factor. Category median: 86.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capital City Collision: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capital City Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital City Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capital City Collision: 34/100 on this factor. Category median: 65.D
34
Bar = this company · dark tick = category median.
Star ratings
147 Google reviews we collected
4.9of 5
5 stars14397%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 130 written reviews
96%praise
Praise26996%
Complaints114%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price788%
Reasonable113%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6222%
Staff & attitude5821%
Would recommend5018%
Price & value3814%
Speed & response3412%
Communication218%
Honesty & trust176%
What customers talk about
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an amazing job and very quickly completed!”
“My bday is in a few days, I have a trip planned, & my car gets damaged right before I’m supposed to leave.”
“Matt and staff were great to work with, available, knowledgeable, accommodating.”
“Matt was very rude and came off with a very dismissive attitude.”
“If I am ever in a position where I need these kinds of services again I know exactly where I'm going and I wouldn't hesitate to recommend them to anyone I know.”
“I cannot recommend this place highly enough, incredible quality of work, great communication and the service from Matt was 1st class.”
“…d they are all just as I experienced my repair with Matt: honest and fair pricing, great turn around time, timing all happened just as promised, beaut…”
“First shop I’ve come across with people who are honest, responsive, and trustworthy.”
“Matt was wonderful with consistent communication throughout the entire time my vehicle was being fixed and handled all of the insurance woes on his end.”
“…ws since and they are all just as I experienced my repair with Matt: honest and fair pricing, great turn around time, timing all happened just as prom…”
People customers mention
Matt23 reviews
David7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Capital City Collision for 4 kinds of job. Pick one to see what they paid and said.
DDrewLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can't say enough positive things about this place. Matt was wonderful with consistent communication throughout the entire time my vehicle was being fixed and handled all of the insurance woes on his end. The car looks absolutely phenomenal, better than when I bought it originally. If I am ever in a position where…
PaintingBody & Trim
NNash2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First shop I’ve come across with people who are honest, responsive, and trustworthy. Highly recommend!
Great priceBody & Trim
IIrene10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I am so lucky I found Capital City Collision. I’ve read the reviews since and they are all just as I experienced my repair with Matt: honest and fair pricing, great turn around time, timing all happened just as promised, beautiful work, my car was returned to me in immaculate condition. Matt and staff were great to…
Great pricePaintingBody & Trim
JJoe1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
When I first took my car in, I was met by David who is friendly and a good guy. He looked at the damage on my vehicle and told me exactly what they would do, how long it would take and when I would get my car back. David stayed in touch during the repairs to let me know how it was going. The car was finished and I…
Great pricePaintingBody & Trim
KKaraLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Had an amazing experience @ Capital City Collision. Matt is amazing to work with. He kept me in the loop throughout the process, kept costs low, and did everything in his power to make sure my vehicle was restored to 100%. Would use Matt and his team again in a heartbeat.
HHannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
After a frustrating experience getting an estimate at another auto body shop, I found Capital City Collision on a whim, and I’m so glad I did!
I called on a Monday morning, and Matt told me to come right in. He looked at my car immediately and sat down with me on the spot to provide a clear, straightforward…
They did an amazing job and very quickly completed!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 3 weeks ago
Daniel thanks for taking time to leave your review. I ask customers how they decided to do business with us and most say because of the reviews or were referred by our customers. Really makes a difference to a small business.👍 Thanks Wade Southerland
D
Drew LLocal Guide · 18 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
I can't say enough positive things about this place. Matt was wonderful with consistent communication throughout the entire time my vehicle was being fixed and handled all of the insurance woes on his end. The car looks absolutely phenomenal, better than when I bought it originally. If I am ever in a position where I need these kinds of services again I know exactly where I'm going and I wouldn't hesitate to recommend them to anyone I know.
Services: Painting, Body & Trim
Response from the owner · a month ago
Drew, thanks so much for the kind review. As you know we are an independent family owned business. We are not a contract shop for any insurance companies. You’re our customer and we are an advocate for you not the insurance companies. Matt spends so much of his time negotiating with the insurance companies so we can provide the best repair possible. We are not beholding to the insurance companies to keep our shop busy. We rely on referrals and repeat business. Your referral is much appreciated.
Thanks Wade Southerland
N
Nash Prince2 reviewsiTotal number of Google reviews Nash has written across all businesses on Google Maps, not just this one.
I am so lucky I found Capital City Collision. I’ve read the reviews since and they are all just as I experienced my repair with Matt: honest and fair pricing, great turn around time, timing all happened just as promised, beautiful work, my car was returned to me in immaculate condition. Matt and staff were great to work with, available, knowledgeable, accommodating.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 4 months ago
Thank you Irene for taking your time to leave your review. Customers tell us they went on the internet and reviews are the reason they came to us.
In the past most body shops were locally owned family businesses. That’s not the case any longer. The bigger shops are large chains owned elsewhere. They have contracts with most of the insurance companies. Insurance companies try to encourage you to use their shops. They do this because it saves them money. We very much appreciate your business.
Thanks again Wade Southerland
J
Joe King1 reviewiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
When I first took my car in, I was met by David who is friendly and a good guy. He looked at the damage on my vehicle and told me exactly what they would do, how long it would take and when I would get my car back. David stayed in touch during the repairs to let me know how it was going. The car was finished and I picked it up when promised at exactly the cost estimate he gave me. The repair and the paint look great, plus they warrantied their work. A very nice surprise: when I picked up the car it had been washed and cleaned inside and out. The car looks great. I will definitely use them again if I need body work & painting done.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 4 months ago
Thanks Joe for the kind review. I will be sure to let David know. We are glad you were pleased with the repair. I appreciate you taking time to leave a review. It makes a real difference to an independent family shop. Our business is driven by referrals and repeat business. I know you hope not to need us any time soon. As a dad ,/it always feels good to hear nice comments about your son.
Thanks Wade Southerland
K
Kara Lopez RogersLocal Guide · 28 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Had an amazing experience @ Capital City Collision. Matt is amazing to work with. He kept me in the loop throughout the process, kept costs low, and did everything in his power to make sure my vehicle was restored to 100%. Would use Matt and his team again in a heartbeat.
Response from the owner · 4 months ago
Thanks for the kind review. We are glad you were pleased. Reviews make a real difference to a small business. We realize you have many choices. Our business is dependent on referrals.
Thanks again Wade Southerland
H
Hannah Pulit2 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
After a frustrating experience getting an estimate at another auto body shop, I found Capital City Collision on a whim, and I’m so glad I did!
I called on a Monday morning, and Matt told me to come right in. He looked at my car immediately and sat down with me on the spot to provide a clear, straightforward estimate. I was on a tight timeline (Monday to Friday), and before I had even finished submitting my insurance claim, he was already on the phone confirming parts availability.
From there, the entire process was seamless. Matt kept me updated every step of the way, and the turnaround time was incredibly fast without sacrificing quality. The work itself was excellent.
Kind, honest, efficient, and truly professional—plus, there’s a very sweet German Shepherd in the office that makes the experience even better.
Highly recommend!
Services: Body & Trim
Response from the owner · 6 months ago
Wow, what a great review. Thank you, we don’t advertise or use a service to manage our reviews. Our business is entirely based on repeat and referrals. Honest reviews help people choose where to take their vehicle. Again thanks for sharing your experience. Wade Southerland
E
Ej1 reviewiTotal number of Google reviews Ej has written across all businesses on Google Maps, not just this one.
Matt will go above and beyond for you to make sure your car is restored back to its original condition. I chose Capital City Collision because of the great reviews it received and now here I am to add another one to the pile. I highly recommend this place, very friendly and very meticulous in the service they provide. Thank you so much for your hard work and effort!!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 7 months ago
Hello Julie, thanks for your review. It means a lot to small businesses
