iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty68−3.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 44 water feature installationiPosition by Experts Score among all companies we track in this category. · better than 37%
4.7★★★★★132 Google reviews · 23 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional crews, clear communication, and reasonable pricing for services including tree removal, lawn installation, and hardscaping. The company maintains a 4.7 rating from 132 reviews, with the owner responding to 77 percent of feedback. However, some low-star comments highlight issues with slow response times for initial quotes and instances where specific trimming instructions were not followed or project errors were not adequately addressed.
Google rating: 4.7 out of 5 from 132 reviews (90% five-star).
Reviews on this page: 132 Google reviews (105 with written comments, 13 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 27, 2026.
Service: Water Feature Installation serving Tumwater, Washington.
Data from Google, last updated November 6, 2026.
Score profile vs other water feature installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyWater Feature Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital City Landscape & Tree Service: 79/100 on this factor. Category median: 84.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital City Landscape & Tree Service: 67/100 on this factor. Category median: 84.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capital City Landscape & Tree Service: 68/100 on this factor. Category median: 98.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capital City Landscape & Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital City Landscape & Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capital City Landscape & Tree Service: 91/100 on this factor. Category median: 50.A
91
Bar = this company · dark tick = category median.
Star ratings
132 Google reviews we collected
4.7of 5
5 stars11990%
4 stars54%
3 stars00%
2 stars11%
1 star75%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
98%praise
Praise21098%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1036%
Reasonable1864%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5023%
Staff & attitude4722%
Speed & response3918%
Would recommend3114%
Price & value2411%
Communication157%
Honesty & trust94%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Capital City landscaped my back yard and they did a great job.”
“His crew worked very hard, was courteous and always cleaned up before they left for the day.”
“The crew were professional and worked hard to complete the job quickly and efficiently.”
“I would recommend Capital City for anyone looking to do work on their property.”
“A very good fence building job for a reasonable price.”
“The top half of the tree was hanging out over the other side of the house, over our fence and some very expensive stuff that couldn’t be moved.”
“Cesar the project manager kept me updated all the time and was a tremendous help selecting plants and trees.”
“They are responsive to our needs, the crew is polite and professional, and honestly, the park looks better than it ever has.”
People customers mention
Tony11 reviews
Maintenance10 reviews
Landscaping9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Capital City Landscape & Tree Service for 8 kinds of job. Pick one to see what they paid and said.
TTrudi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Capital City landscaped my back yard and they did a great job. Cesar the project manager kept me updated all the time and was a tremendous help selecting plants and trees. His crew worked very hard, was courteous and always cleaned up before they left for the day.
Great priceLandscape installationsGrading & reslopingOutdoor step construction
TTina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Capital City does a wonderful job of taking care of my 20+ yo laurel hedge. Besides tall ladders it requires a bucket lift. I highly recommend them.
MMelissaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Capital City Landscape and Maintenance has been great to work with, they have replaced a retaining wall for us, created a firepit with seating, both cedar and stone planters, and replaced our busted up cement. Tony, Ceaser, and their crew has been great to work with!
JJordyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tony and his team were great. One thing that stood out to me was the professionalism, communication, and expertise from Tony. When he came out to survey the job he gave me a call as I wasn't able to be on site. I told him what I was looking for and ultimately my goals from the finished job. Through assessing our…
Reasonable price
WWilliam8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience! We had Capital City completely transform an open, wooded area removing rocks and debris, laying top soil and leveling, prepping for lawn installation. They also removed and replaced an old wire fence. The company gave us a reasonable price and the work was performed flawlessly. Project coordinator…
DDoug7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Cesar and the crew were very professional. The work was done well. I would recommend them!
Capital City landscaped my back yard and they did a great job. Cesar the project manager kept me updated all the time and was a tremendous help selecting plants and trees. His crew worked very hard, was courteous and always cleaned up before they left for the day.
Trudi, thank you so much for your kind words and 5-star review! It was a pleasure working with you on your landscape renovation project. We truly appreciate your business and would be happy to help with any future landscaping projects. Thanks again for choosing Capital City Landscape & Tree Service!
P
Paul Bakke4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
A very good fence building job for a reasonable price.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Paul, thank you for taking the time to leave us a 5-star review for your recent fence replacement project! It was a pleasure working with you. Please don’t hesitate to reach out if you have any future landscaping projects you’d like us to provide an estimate for. We appreciate your business!
T
Tina Peterson6 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Capital City Landscape and Maintenance has been great to work with, they have replaced a retaining wall for us, created a firepit with seating, both cedar and stone planters, and replaced our busted up cement. Tony, Ceaser, and their crew has been great to work with!
J
Jordyn Maultsby Taylor1 reviewiTotal number of Google reviews Jordyn has written across all businesses on Google Maps, not just this one.
Tony and his team were great. One thing that stood out to me was the professionalism, communication, and expertise from Tony. When he came out to survey the job he gave me a call as I wasn't able to be on site. I told him what I was looking for and ultimately my goals from the finished job. Through assessing our site and taking in account my goals, he gave some suggestions that he thought would be better fit and it ultimately brought the cost of materials down. Because of that, we were able to fit in some extra clean up while still staying within budget. All said and done, I am completely happy with the final outcome and was the best experience I've had with a contractor so far. I know it wasn't the most exciting job, just some bamboo removal and asphalt, but I still felt important and prioritized. If I have any other landscaping or hardscaping needs, I'm calling these guys first.
Price assessment: Reasonable price
S
Sean Smitty SmithLocal Guide · 55 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Great experience! We had Capital City completely transform an open, wooded area removing rocks and debris, laying top soil and leveling, prepping for lawn installation. They also removed and replaced an old wire fence. The company gave us a reasonable price and the work was performed flawlessly. Project coordinator Cesaer was excellent. He communicated and coordinated well, gave great advice and was a pleasure to work with. The crew were professional and worked hard to complete the job quickly and efficiently. I can’t say enough about the crew of workers. They couldn’t have done a better job. I would recommend Capital City for anyone looking to do work on their property.
Price assessment: Reasonable price
Services: Tree stump removal, Grading & resloping, Yard grading, Service not listed
Response from the owner · Edited a month ago
Bill, thank you so much for the incredible feedback! It was a pleasure working with you, and we truly appreciate your kind words and support.
We look forward to working with you again in the future. Please don’t hesitate to reach out if there’s ever anything we can do to help!
D
Doug Ogden7 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Cesar and the crew were very professional. The work was done well. I would recommend them!
Price assessment: Reasonable price
Services: Stone landscaping, Tree trimming & pruning
Response from the owner · 2 months ago
Thank you so much for the positive feedback, Doug! It was a pleasure working with you on your paver installation project. We truly appreciate your business and hope to have the opportunity to work with you again in the future. Please don't hesitate to reach out if you have any future projects—we'd be happy to help!
J
Joseph Henry3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
My mother in law told me all about this place and suggested it to me! I got to meet the crew myself think the name is kevin? Him and his crew are very respectful and kind. Thank you for your service guys!! You did awesome.
I look forward to seeing you all soon, my bushes could use a trim🥰
Response from the owner · 2 months ago
Chelse, thank you for your kind review. It was a pleasure working with you. Please don't hesitate to reach out with any future projects - We'd be happy to help!
