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Capital Construction

Kitchen remodeler · Bartlett, TN · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%82+19.9Value 14%93+13.2Replies to reviews 7%36+2.5Craft & service penalty90−1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 13 kitchen remodeling contractorsPosition by Experts Score among all companies we track in this category. · better than 33%
4.7 ★★★★★ 57 Google reviews · 16 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
Sep 2026latest review

Capital Construction at a glance

Google reviewers rate Capital Construction 4.7 out of 5 stars based on 57 reviews, with the owner responding to 60% of feedback. Customers frequently describe kitchen and bathroom remodels, patio construction, and flooring services, highlighting punctuality, daily cleanup, and responsive communication regarding project updates and design choices. However, low-star reviews cite issues with crew language barriers, shoddy initial workmanship requiring rework, and concerns about property security and pricing disputes.

  • Google rating: 4.7 out of 5 from 57 reviews (91% five-star).
  • Reviews on this page: 57 Google reviews (47 with written comments, 2 with photos).
  • Owner responses: the business replied to 60% of reviews.
  • Most recent review: September 9, 2026.
  • Service: Kitchen Remodeling Contractor serving Bartlett, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other kitchen remodeling contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction80Reliability82Craft & service90Value93Momentum100Replies to reviews36Satisfaction: 80 (median 89)Reliability: 82 (median 93)Craft & service: 90 (median 89)Value: 93 (median 100)Momentum: 100 (median 100)Replies to reviews: 36 (median 96)
Capital ConstructionKitchen Remodeling Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital Construction: 80/100 on this factor. Category median: 89.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital Construction: 82/100 on this factor. Category median: 93.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capital Construction: 90/100 on this factor. Category median: 89.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capital Construction: 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital Construction: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capital Construction: 36/100 on this factor. Category median: 96.D
36

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars5291%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star47%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise7999%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price250%
  • Reasonable250%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1924%
  • Speed & response1620%
  • Staff & attitude1519%
  • Communication1114%
  • Would recommend911%
  • Price & value79%
  • Honesty & trust34%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Gage was the project manager; and he and his crew did an amazing job.”
  • “He responded to questions immediately and was always available when needed.”
  • “They were talented, friendly, on time and always cleaned up daily.”
  • “Justin the project manger was very prompt and explained the complete process.”
  • “We plan on using them for our upcoming bathroom remodel, and would highly recommend them!”
  • “I called Capital Construction after having a handful of “contractors” to our home to quote some work on our upstairs.”
  • “We did a huge renovation to our house and they were reliable, hardworking, communicative through the whole process.”

People customers mention

  • Justin 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Capital Construction for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

TaylorLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Capital construction remodeled my kitchen and did a beautiful job. Justin was wonderful to work with and was always available for any questions. Everything went quickly and smoothly. The whole team did fantastic work. Highly recommend!

Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Capital did a removal of our old damaged aluminum patio cover and built a screened living space. Gage was the project manager; and he and his crew did an amazing job. We plan on using them for our upcoming bathroom remodel, and would highly recommend them!!

Customer photo from Jim's reviewCustomer photo from Jim's reviewCustomer photo from Jim's review
Great priceRemodeling
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Everything from start to finish went smoothly & we love the bathroom remodel. Justin (owner) was a pleasure to work with. He responded to questions immediately and was always available when needed. The painter, tiler, & plumber did an outstanding job. They were talented, friendly, on time and always cleaned up…

Reasonable priceBathroom design
MikeLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

One of the best contractor experiences from start to finish. Justin and Mark communicated well throughout. They listened to our requests, quickly addressed any concerns, and kept the schedule moving. The subs he uses were neat, respectful of our home, hard working, and did quality work.

Reasonable price
JimLocal Guide · 398 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Capital updated our kitchen and the results are fantastic. Highly recommend working with Matt. Excellent communication and quick results.

Tile work installationPlumbing fixture installationCabinet painting+ Responsiveness+ Quality+ Professionalism
ChristineLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good clean work. Completed in the timeframe I was quoted. Good team of workers from choosing the finishes right up until the end product. I would not hesitate in recommending them to anyone. Thank you Capital Construction for my superb bathroom.

Photos

Customer reviews

4.7 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kristin Flanagin2 reviewsTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job! Excellent work done in a timely manner.

  • Price assessment: Great price
  • Services: Service not listed
Taylor HaskinsLocal Guide · 10 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Capital construction remodeled my kitchen and did a beautiful job. Justin was wonderful to work with and was always available for any questions. Everything went quickly and smoothly. The whole team did fantastic work. Highly recommend!

Jim Johnson5 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Capital did a removal of our old damaged aluminum patio cover and built a screened living space. Gage was the project manager; and he and his crew did an amazing job. We plan on using them for our upcoming bathroom remodel, and would highly recommend them!!

  • Price assessment: Great price
  • Services: Remodeling
Linda Barclay6 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything from start to finish went smoothly & we love the bathroom remodel. Justin (owner) was a pleasure to work with. He responded to questions immediately and was always available when needed. The painter, tiler, & plumber did an outstanding job. They were talented, friendly, on time and always cleaned up daily. I would highly recommend Capital Construction!

  • Price assessment: Reasonable price
  • Services: Bathroom design
Response from the owner · 3 months ago

Thanks Linda for the great review and thanks for using Capital Construction of Memphis!

Mike WhiteLocal Guide · 64 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the best contractor experiences from start to finish. Justin and Mark communicated well throughout. They listened to our requests, quickly addressed any concerns, and kept the schedule moving. The subs he uses were neat, respectful of our home, hard working, and did quality work.

  • Price assessment: Reasonable price
Response from the owner · a year ago

Thanks for the review Mike!

Jim and Debbie MangiapaneLocal Guide · 398 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Capital updated our kitchen and the results are fantastic. Highly recommend working with Matt. Excellent communication and quick results.

  • Positive: Responsiveness, Quality, Professionalism
  • Services: Tile work installation, Plumbing fixture installation, Cabinet painting, Paint indoors, Drywall repair
Response from the owner · 4 years ago

We appreciate your business and the 5 star review, Jim and Debbie!

Christine BriggsLocal Guide · 10 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good clean work. Completed in the timeframe I was quoted. Good team of workers from choosing the finishes right up until the end product. I would not hesitate in recommending them to anyone. Thank you Capital Construction for my superb bathroom.

Response from the owner · 4 years ago

Thank you for the 5 star review, Christine!

Barbara Parker3 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work. Cleaned up everything before leaving every day. Pleasure to work with. Very responsive.

  • Positive: Responsiveness, Quality, Professionalism
  • Services: Remodeling, Tile work installation, Paint indoors
Response from the owner · 4 years ago

We appreciate your business, Barbara!

Lisa CollinsLocal Guide · 113 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They listen well and help make your vision a reality

Response from the owner · 4 years ago

Thank you so much, Lisa!

sally robinson7 reviewsTotal number of Google reviews sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional staff, they respond to questions and calls/texts VERY quickly and did a superb job!

  • Positive: Responsiveness, Quality, Professionalism
Response from the owner · 4 years ago

We appreciate your business, Sally!

Capital Construction on Google Maps →

Business details