Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Capital Palmetto Builders logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%40+9.7Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty53−4.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Capital Palmetto Builders

Columbia, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 31 deck contractors · 4.8★ from 262 Google reviews

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Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital Palmetto Builders is better than 69% of deck contractors.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital Palmetto Builders is better than 40% of deck contractors.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capital Palmetto Builders is better than 53% of deck contractors.C
53
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capital Palmetto Builders is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital Palmetto Builders is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capital Palmetto Builders is better than 93% of deck contractors.A
93

Reviews for your job

Customers hired Capital Palmetto Builders for 8 kinds of job.

Capital Palmetto Builders for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 7 Google reviews tagged “Gutter repairs”

George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys did a great job I will definitely use this company again, Mike Baker was up front of the process. From pricing to quality

Gutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Benji1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Communication was excellent. I found the company to be very responsive and dedicated to completing the work in a timely fashion. The quality of the work was outstanding.

Gutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Rafael14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Both Alex and the team did a great job communicating to understand the problem and find solutions. When doing the actual job, they took care of a couple of additional details that were not agreed on. I definitely recommend this company,

Gutter repairs+ Quality
Woody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

This is the second roof that I have had replaced by Capitol Palmetto Builders. Alex is a pleasure to work with and his crews are hard working, honest and dependable. The price was great and quality is wonderful. Can't go wrong with this company! Update: Capitol Palmetto Builders continues to be my go to company…

Gutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They repaired my building which looks so nice now. I was very impressed. They also replaced my roof which looks great. Very nice folks to work with.

Gutter repairsRoof inspection
Mari2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were able to send someone for an assessment really quickly. The representative gave me a good price on replacing my front and back gutters. They had me on the schedule within a week, and the work itself took only a few hours. I’m very pleased with their work.

Gutter installationGutter repairs+ Quality+ Professionalism+ Value
buzzLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great job. Pleasure doing business with Alex. Quality work and great people..They did a complete siding install. House looks brand new again.

Gutter repairsRemodelingDrywall repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 33%Overpriced 33%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation38—
Gutter installation18—
Roof repair for storm & wind damage17—
Roof repair15—
Roof inspection8—
Gutter repairs7—
Rooftop/skylight cleaning4—
Paint indoors2—

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