Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Capital Palmetto Builders logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%40+9.7Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty53−4.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Capital Palmetto Builders

Columbia, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 31 deck contractors · 4.8★ from 262 Google reviews

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Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital Palmetto Builders is better than 69% of deck contractors.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital Palmetto Builders is better than 40% of deck contractors.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capital Palmetto Builders is better than 53% of deck contractors.C
53
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capital Palmetto Builders is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital Palmetto Builders is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capital Palmetto Builders is better than 93% of deck contractors.A
93

Reviews for your job

Customers hired Capital Palmetto Builders for 8 kinds of job.

Capital Palmetto Builders for roof repair for storm & wind damage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.53
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair for storm & wind damage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 17 Google reviews tagged “Roof repair for storm & wind damage”

Soonbaht4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I often rely on Google and other reviews when making purchase decisions - usually that works well. Unfortunately, choosing Capital Palmetto Builders Roofing (CPBR) several years ago based on reviews turned out to be a mistake. Within just two years of their repairs and roof replacement of my mother's house, shingles…

OverpricedRoof repair for storm & wind damageRoof repairRoof installation
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Capital Palmetto Builders did a great job with replacing our roof after storm damage! Mike Baker was instrumental in setting the job up, arranging the crew who also did a great job and Mike was here to watch and make sure all details were completed, not only to our liking but to his! Mike also made sure that our…

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Kayin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent workmanship! The work was completed in one day and included clean up. They handled negotiations with the insurance company prior to beginning work, and was responsive to all calls, texts, and questions.

Gutter installationRoof repairRoof repair for storm & wind damage+ Responsiveness+ Quality+ Professionalism
Curtis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good guys did a good job

Roof repair for storm & wind damage
T1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My home had hail damage from a recent storm. I made contact with CPB to give an estimate for the roof repairs. Mr. Baker arrived with a drone and took complete aerial photos of my roof and all the damage caused from the hail. Mr. Baker provided this information for our insurance claim and professionally explained…

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Benji1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Communication was excellent. I found the company to be very responsive and dedicated to completing the work in a timely fashion. The quality of the work was outstanding.

Gutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
david2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good service!

Roof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
J.D.Local Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good quality

Gutter installationExterior paintingRoof inspection+ Responsiveness+ Punctuality+ Quality
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I found that Michael and the roofing/ sidings team where professional and cared about our needs they kept us informed of the progress and our approval on the work being delivered we made a personal bond with the team I would recommend Michael Baker and his team again Thank You

Roof installationRoof repairRoof repair for storm & wind damage+ Responsiveness+ Quality+ Professionalism
Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

If you ever want a company that comes with a great sales pitch and promises the Moon yet delivers none by all means call Capital palmetto builders and roofing. They came to us after a hail storm and left us shaking our head. They repaired our siding which doesn't even match. We are still waiting weeks later for our…

Roof inspectionRoof repairRoof repair for storm & wind damage− Quality
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We worked with Mike. He was absolutely wonderful. The process went just how he said it would. He and his team were very professional and proficient. I highly recommend them.

Roof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great job on roof replacement. Did what they said they would do and was prompt on times to meet on details in person. Job completed in one day and was very clean when finished .Work crew was amazing and very professional. Mike Baker was helpful in answering all questions and was prompt with all work related to…

Roof inspectionRoof installationRoof repair+ Professionalism
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After Tom Harkness and his crew completed replacing our roof, we couldn't be happier. The roof looks great. His crew did a wonderful job; they were professional, knowledgeable and very courteous. Also, they cleaned up all the mess and hauled it away. A truly great job! Would recommend them to everyone.

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Roof installationRoof repair for storm & wind damage+ Responsiveness+ Professionalism
NatalieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness
Ashley5 years ago★★★★★

Rating only, no written review.

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Talon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 33%Overpriced 33%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation38—
Gutter installation18—
Roof repair for storm & wind damage17—
Roof repair15—
Roof inspection8—
Gutter repairs7—
Rooftop/skylight cleaning4—
Paint indoors2—

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