WILDLIFE REMOVAL SERVICES · RALEIGH, NC
Capital Pest Services Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%34+11.9Reliability 15%26+3.9Craft & service 20%18+3.6Value 10%25+2.5Momentum 8%78+6.2Track record 7%96+6.7Accountability 5%57+2.9Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORE

Capital Pest Services Inc

Better than 28% of wildlife removal services · #73 of 102

4.9★843 Google reviewsGoogle star rating as shown on Google Maps.
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
71%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We had Capital Pest at our old house. When we moved to a new neighborhood we immediately hired them again. Our new house is in a new neighborhood being built and it seems to draw little pests. We got on a schedule with CP again and it is great. They are always on time and so very nice and accommodating with their schedule. I highly recommend.

Paid $80–100Great priceGeneral pest inspection
Cullen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Capital Pest Services was excellent to work with and we received a prompt treatment to our house for some insect issues. The prices were competitive and they made the process a no-brainer. We’ll happily continue to use them for future issues that come up.

Paid $80–100Great price
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Been using Capital pest for 4 years great service. Seen a couple spiders between services and they came right out and retreated with no problems. Great company. Very friendly!

Paid $80–100Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Keeshan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have been with Capital Pest for a few years and always feel like a priority whether it be on the phone or when they visit. They are thorough, genuine, and respectful! I have both general pest and termite prevention with them. While most companies use termite bait stations placed in yards, Capital Pest uses a…

Paid $200+Termite inspectionGeneral pest inspection
Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I rarely write reviews, good or bad for services, but I felt the need to acknowledge Capital Pest Services which I have been using for about a year now. They are ALWAYS on time, ALWAYS polite, positive and friendly and do a good job. I also appreciate the charity work Capital Pest is involved in. Just an overall…

Paid $80–100Reasonable priceGeneral pest inspection
HeatherLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Every time Capital Pest comes to our home, they do such a thorough job - inside and outside. Jonah and another man (sorry, I forgot his name) have been wonderful to work with.

Paid $100–120Reasonable priceGeneral pest inspection

vs category

Blue = Capital, grey = wildlife removal services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02024-Q1: 5.00★ (3 reviews)2024-Q2: 4.67★ (3 reviews)2024-Q3: 4.33★ (6 reviews)2024-Q4: 5.00★ (26 reviews)2025-Q1: 3.67★ (6 reviews)2025-Q2: 5.00★ (1 reviews)2025-Q3: 3.00★ (5 reviews)2025-Q4: 3.67★ (3 reviews)2026-Q1: 4.95★ (84 reviews)2026-Q2: 4.84★ (25 reviews)2026-Q3: 4.91★ (176 reviews)2026-Q4: 5.00★ (17 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$91-10% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Great price 24%Reasonable 70%Overpriced 2%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%34+11.9Reliability 15%26+3.9Craft & service 20%18+3.6Value 10%25+2.5Momentum 8%78+6.2Track record 7%96+6.7Accountability 5%57+2.9Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
34
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
18
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
25
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
78
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
96
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
57

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+57 / −0
Professionalism
+47 / −0
Responsiveness
+54 / −0
Punctuality
+65 / −0
Value
+43 / −0

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