WILDLIFE REMOVAL SERVICES · RALEIGH, NC
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%34+11.9Reliability 15%26+3.9Craft & service 20%18+3.6Value 10%25+2.5Momentum 8%78+6.2Track record 7%96+6.7Accountability 5%57+2.9Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%34+11.9Reliability 15%26+3.9Craft & service 20%18+3.6Value 10%25+2.5Momentum 8%78+6.2Track record 7%96+6.7Accountability 5%57+2.9Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORECapital Pest Services Inc
Better than 28% of wildlife removal services · #73 of 102
4.9★843 Google reviewsGoogle star rating as shown on Google Maps.
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
71%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Capital Pest Services Inc for bug & insect extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$67–$133
All 2 Google reviews tagged “Bug & insect extermination”
Jenny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Yesterday I received my quarterly service from a Capital Pest Control representative by the name of Ken Heggins. I am always satisfied with the service and you do come back without fail if I have any issues(just once with sugar ants). I was especially impressed yesterday, and would like to commend Mr. Heggins, who…
Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Fantastic service. They have been responsive to every issue I have had with rodents and insects and have been out within a few days. They do a great job of explaining how their treatments work.
Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Capital, grey = wildlife removal services average
Rating over time
Price
$91-10% vs typical wildlife removal services
Bar = middle half of what customers paid · gold mark = category median.
Great price 24%Reasonable 70%Overpriced 2%Not sure 3%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%34+11.9Reliability 15%26+3.9Craft & service 20%18+3.6Value 10%25+2.5Momentum 8%78+6.2Track record 7%96+6.7Accountability 5%57+2.9Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
34
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
18
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
25
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
78
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
96
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
57
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+57 / −0
Professionalism
+47 / −0
Responsiveness
+54 / −0
Punctuality
+65 / −0
Value
+43 / −0
