Auto repair shop · Windsor, WI · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%64+4.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#338 of 809 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★1,062 Google reviews · 24 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite honest pricing, clear communication, and efficient service as key benefits, often noting that staff provide detailed explanations and avoid unnecessary repairs. Recurring themes include punctual appointments, helpful accommodations such as loaner vehicles or rides, and reliable diagnoses for both routine maintenance and emergency breakdowns. A minority of low-star reviews criticize high costs, misdiagnoses, and perceived pressure to purchase additional services, particularly following a change in ownership.
Google rating: 4.9 out of 5 from 1,062 reviews (94% five-star).
Reviews on this page: 1,062 Google reviews (777 with written comments, 7 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: November 6, 2026.
Service: Auto Repair Shop serving Windsor, Wisconsin.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Capitol Tire and ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Tire and Service: 90/100 on this factor. Category median: 87.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Tire and Service: 86/100 on this factor. Category median: 85.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Tire and Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Tire and Service: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Tire and Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Tire and Service: 64/100 on this factor. Category median: 58.B
64
Bar = this company · dark tick = category median.
Star ratings
1,062 Google reviews we collected
4.9of 5
5 stars99794%
4 stars333%
3 stars61%
2 stars81%
1 star182%
Praise vs complaints
Phrases our text analysis found in 777 written reviews
97%praise
Praise1,38797%
Complaints413%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3724%
Reasonable10970%
Overpriced53%
Not sure53%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31322%
Quality & results26318%
Honesty & trust21915%
Speed & response20714%
Price & value20214%
Would recommend1279%
Communication977%
What customers talk about
We read 777 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly staff that were able to help me when my car needed a new battery.”
“so happy to have found this place - they always do a great job and go out of their way to help.”
“They called 30mins before they closed for a long weekend to tell me what was wrong and state they did not fix car.”
“Honest service, fair pricing, and communicative staff.”
“Capitol Tire lied to get my business by stating they could fix Friday, as long as issue was simple and they had part, that is, as long as issue was so…”
“Addendum: I had a small cosmetic-only issue after a service which was promptly addressed by multiple staff members and management.”
“We have been using them for many years and they have always been honest, fair, and efficient.”
“…them on the phone, and they then made the assumption that they could overcharge me for simple services.…”
“I highly recommend him and completely trust him with my vehicle needs”
“I recommend Conant in Stoughton the get the kind of service we USED to get at Cap Tire.”
“Derek & Caleb are great with explaining your issues and addressing customer concerns.”
People customers mention
Madison32 reviews
Sean16 reviews
Tom16 reviews
Caleb13 reviews
Bert11 reviews
Derek8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Capitol Tire and Service for 8 kinds of job. Pick one to see what they paid and said.
MiloLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Honest service, fair pricing, and communicative staff. I picked this place based on the good online reviews. Based on my experience, I will be a lifelong customer.
Addendum: I had a small cosmetic-only issue after a service which was promptly addressed by multiple staff members and management.
Daniel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Someone banged up my mirror in a parking lot, brought it over to capitol tire and Derik reassembled it in the parking lot free of charge! Can't beat that. I'll be coming back for future work.
Great priceGeneral repairs & maintenance
BuberwaLocal Guide · 83 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Professional, Honest and efficient. It's hard to find a shop you can trust, but these guys nailed it! My car is running perfectly I won't take my vehicles anywhere else. Fair pricing. Derek & Caleb are great with explaining your issues and addressing customer concerns.
DennisLocal Guide · 115 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Broke down on turnpike had to put my donut tire on to make it to Wisconsin from Pennsylvania. Had no idea who I could get to repair tire. Search came up with Capitol Tire. Went there he found the hole in the tire which I couldn't find but Caleb did. They fixed me right up and I was on my way. I needed it done…
Reasonable price
Kathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had run over a screw and Capitol Tire was able to patch my tire with their busy schedule. They were going to work time in to fix it between other appointments, so they gave me a ride home and then picked me up once the tire was patched. I appreciated this service.
Reasonable priceService not listed
Riley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Friendly staff that were able to help me when my car needed a new battery. They were able to get me in right away and communicated with me the whole time!
Honest service, fair pricing, and communicative staff. I picked this place based on the good online reviews. Based on my experience, I will be a lifelong customer.
Addendum: I had a small cosmetic-only issue after a service which was promptly addressed by multiple staff members and management.
Response from the owner · a day ago
Milo, thank you for such a thoughtful review! We’re so glad our online reviews led you to Capitol Tire and Service and that your experience with our team lived up to your expectations. Hearing that you appreciate our honest recommendations, fair pricing, and clear communication means a lot to us.
We also appreciate you mentioning how our team and management handled the cosmetic concern following your service. While we always strive to get everything right the first time, we believe how we respond when something needs attention is just as important. We're glad we could address your concern promptly and make things right.
Knowing we've earned your trust and that you plan to be a lifelong customer is one of the best compliments we could receive! Thank you, Milo, for choosing Capitol Tire and Service to care for your Subaru WRX. We look forward to taking great care of you and your vehicle for many years to come!
Daniel Phillips5 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Someone banged up my mirror in a parking lot, brought it over to capitol tire and Derik reassembled it in the parking lot free of charge! Can't beat that. I'll be coming back for future work.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 5 days ago
Daniel, thank you for the great review! We're so glad Derik was able to help get the mirror on your Kia K5 GT back together right in our parking lot. We know how frustrating unexpected damage to your vehicle can be, so we're happy we could make a stressful situation a little easier, especially without an added expense!
Sometimes taking care of people means simply lending a hand when they need it. We truly appreciate you recognizing Derik's willingness to help, and we'll be sure to share your kind words with him. Thank you for giving Capitol Tire and Service a chance, Daniel! We're grateful to have earned your trust and look forward to helping with your Kia whenever you need us!
Buberwa KaijageLocal Guide · 83 reviewsiTotal number of Google reviews Buberwa has written across all businesses on Google Maps, not just this one.
Professional, Honest and efficient. It's hard to find a shop you can trust, but these guys nailed it! My car is running perfectly I won't take my vehicles anywhere else. Fair pricing. Derek & Caleb are great with explaining your issues and addressing customer concerns.
Buberwa, thank you for the incredible feedback! We’re glad we could take care of your Toyota Camry with the ignition coils, radiator hoses, coolant pipe, and headlight polishing. Hearing that you found our team professional, honest, and efficient means a lot—trust is everything to us. We truly appreciate you choosing us and look forward to taking care of your vehicles for years to come!
Dennis GrayLocal Guide · 115 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Broke down on turnpike had to put my donut tire on to make it to Wisconsin from Pennsylvania. Had no idea who I could get to repair tire. Search came up with Capitol Tire. Went there he found the hole in the tire which I couldn't find but Caleb did. They fixed me right up and I was on my way. I needed it done right before our drive back to Pennsylvania. He didn't try to sell me a tire I didn't need. They were Great!
Price assessment: Reasonable price
Response from the owner · a week ago
Dennis, thank you for taking the time to share your experience! We can only imagine how stressful it must have been to have tire trouble on the turnpike and make the trip from Pennsylvania to Wisconsin on your spare. We're so glad you found Capitol Tire and Service and that Caleb was able to locate the puncture in your Mazda 6's tire and get it repaired before your long drive home.
We especially appreciate you mentioning that we didn't try to sell you a tire you didn't need. Providing honest recommendations and doing what's best for our customers is something we take pride in, whether you're a longtime customer or just passing through town.
We'll be sure to share your kind words with Caleb! Thank you for giving us the opportunity to help, Dennis. We're glad we could get you back on the road safely, and we hope your trip home to Pennsylvania was smooth and uneventful!
Kristen KluenderLocal Guide · 21 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Kristi, thank you for the wonderful review! We’re so glad to hear you continue to have great experiences with our team at Capitol Tire and Service. We’re happy we could get your Ford Edge taken care of with a new alternator and get you back on the road.
We truly appreciate your continued trust and loyalty. Knowing you can consistently count on us for excellent service means a lot to our entire team. Thank you for choosing Capitol Tire and Service to care for your Ford Edge!
Kathy Schultz2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I had run over a screw and Capitol Tire was able to patch my tire with their busy schedule. They were going to work time in to fix it between other appointments, so they gave me a ride home and then picked me up once the tire was patched. I appreciated this service.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Kathy, thank you for the wonderful review! We’re so glad we could work your Kia Sportage Hybrid into our busy schedule and get that tire patched for you. We know how frustrating it can be to discover a screw in your tire, so we're happy we could get you taken care of!
We’re also glad our shuttle service made things a little easier by getting you home while we worked on your vehicle and picking you up when it was ready. We know your time is valuable, and making an unexpected repair as convenient and stress-free as possible is important to us.
Thank you for trusting Capitol Tire and Service with your Sportage Hybrid, Kathy! We truly appreciate your patience, your kind words, and the opportunity to help keep you safely on the road!
Riley Gardner1 reviewiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
Friendly staff that were able to help me when my car needed a new battery. They were able to get me in right away and communicated with me the whole time!
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · 3 weeks ago
Riley, thank you for the great review! We’re glad our team could get your Chevy Trailblazer in right away and take care of the battery replacement when you needed it. We know unexpected battery issues can be a hassle, so we’re happy we could make the process quick and easy.
We also appreciate you mentioning the communication throughout the service. Keeping our customers informed is an important part of the experience we want to provide. Thank you for choosing Capitol Tire and Service and for trusting us with your Trailblazer!
David Daniel3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We are very thankful for the worker who worked persistently to determine the evasive cause of the problem my car was having. The final solution worked well. The cost was very reasonable.
Price assessment: Reasonable price
Services: General repairs & maintenance, Oil change, Service not listed
Response from the owner · Edited 5 months ago
Hi David,
Thank you for taking the time to share your positive experience at Capitol Tire and Service. We're always committed to solving challenging vehicle issues with patience and expertise. Your satisfaction means everything to our team.
Best regards,
Capitol Tire and Service Team
Ugur A.Local Guide · 19 reviewsiTotal number of Google reviews Ugur has written across all businesses on Google Maps, not just this one.
Derik is quite helpful and kind. He told me what my vehicle needed and he’s been upfront honest about it. I will bring my car here next time!
Response from the owner · 3 weeks ago
Ugur, thank you for the kind review! We’re so glad Derik was helpful, kind, and upfront about what your VW Rabbit needed. Honest recommendations and clear communication are a big part of how we want our customers to feel when they bring their vehicles to Capitol Tire and Service.
We truly appreciate your trust and are especially glad to hear you’ll be bringing your Rabbit back to us next time. We’ll be sure to share your kind words with Derik!
Gerald Mowris8 reviewsiTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
All the technicians at Capitol Tire are the best! Caleb and Derrick at the front are the ones we usually speak with, but the guys in the back who actually do the hands-on work are the unsung heroes who make my cars run well! We have been using them for many years and they have always been honest, fair, and efficient. I even have called them from Arizona and asked about something that seemed amiss and they gave me good advice. We had more work done recently and they continue to take great care of our cars! I recommend them highly.
Price assessment: Reasonable price
Services: Electrical repair
Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto A/C recharge, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Wiper blade installation, Oil change
Response from the owner · 10 months ago
Gerry, thank you for your many years of trust and support! We’re grateful to take care of your vehicles and truly appreciate your kind words about our honesty, fairness, and efficiency. It means a lot that you rely on us—even from Arizona—and we’re glad we could help again with your recent service. Thank you for the high recommendation!
