How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%64+4.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECapitol Tire and Service
Windsor, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #338Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.9★ from 1,062 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Capitol Tire and Service for 8 kinds of job.
Capitol Tire and Service for general repairs & maintenance
Clear ✕All 211 Google reviews tagged “General repairs & maintenance” · showing 100
Someone banged up my mirror in a parking lot, brought it over to capitol tire and Derik reassembled it in the parking lot free of charge! Can't beat that. I'll be coming back for future work.
Professional, Honest and efficient. It's hard to find a shop you can trust, but these guys nailed it! My car is running perfectly I won't take my vehicles anywhere else. Fair pricing. Derek & Caleb are great with explaining your issues and addressing customer concerns.
We are very thankful for the worker who worked persistently to determine the evasive cause of the problem my car was having. The final solution worked well. The cost was very reasonable.
All the technicians at Capitol Tire are the best! Caleb and Derrick at the front are the ones we usually speak with, but the guys in the back who actually do the hands-on work are the unsung heroes who make my cars run well! We have been using them for many years and they have always been honest, fair, and…
Caleb & Derik were great to work with, very clear & accurate information. My Infiniti runs & sounds like a new car!
Appreciate the service technicians explaining what they repaired and any hidden needs seen when the tires were removed.
My partner's family recommended Capitol Tire to me, and I'm so glad they did. Capitol Tire is the best! Why? -Competitive pricing, accurate estimates and no pressure (e.g., I never feel like they're recommending unnecessary jobs or pressuring me into spending more) -Great communication (e.g., text notifications…
I've been taking my car here for service for a long time. They do a great job!
Great service! Staff was super friendly and helpful. Felt more like a friend offering advice based on what I wanted to do instead of feeling forced to get specific things done. Will be coming back here for all of my future car troubles. Also the option to get a ride to and from work is a godsend!
so happy to have found this place - they always do a great job and go out of their way to help. I love that I can trust them with being honest about repairs.
I have been a customer of Capital Tire for over two decades. I have always found them to be friendly, helpful and dependable, especially for emergency repairs and solid advice on critical car maintenance where there may be a reliability challenge.
I've been in twice in the span of 4 years (for separate issues, A/C and Oil Pressure Sensor) and they've fixed both issues without destroying my wallet.
After a recent collision, we had our vehicle towed to Capital Tire for repairs, and they’ve been incredibly helpful from the start. Caleb made a stressful situation much easier by being responsive, patient, and supportive while helping us navigate the towing and repair arrangements. Communication has been clear, and…
Great service, fair price and honest work. Very thorough and communicated everything with us and constantly kept us updated.
I recently decided to bring my vehicle to Capitol Tire and Service instead of the dealer. I’m very glad that I switched. I feel like I am getting better maintenance and/or repair work at Capitol Tire. The customer service, in particular from Derik, has been exceptional. I highly recommend Capitol Tire and Service.
Another great experience with Capital Tire! I brought my Elantra GT in after it started doing something really unusual. Occasionally when I started the car, the engine would be running but the RPM gauge wouldn’t move, and the car had little to no power. This was especially noticeable when trying to drive uphill. I…
Derik at Capitol Tire and Service was supportive and gave good advice regarding an on-going noise issue with my Prius Plug-in Hybrid. The problem was traced to a defective rear break caliper and poor service at the local Toyota dealer. Unfortunately the 12 month warranty on the new caliper had expired by one month,…
We go to Capitol Tire on Odana Road for all our car repairs. The experience was wonderful and we would continue to go there for all our vehicle's needs. Thank you
Great Experience
I didn’t have a regular shop in Madison, so I found this place based on their years of service and number of reviews. Spoke with Derik about my AC not working and for a brake inspection. The text reminders and communication are very helpful and a great personal touch. The person I dropped my keys off too was also…
I’ve always had a great experience here! Everyone is very friendly, informative, and does an excellent job communicating throughout the entire process. I really trust them to be honest about what my car needs and to get the necessary work done correctly. I’ll continue coming here for oil changes and any future repairs!
I have been bringing my vehicles to Capital Tire for eight years. I trust the mechanics and the ownership to always deal with me in a straightforward honest way. They never try to sell up whn I am in for something basic.
This is the best auto repair service I have ever experienced. The staff are incredibly friendly, respectful, and professional. They did an amazing job fixing my car, and the quality of their work exceeded my expectations. What makes them special is their honesty, excellent customer service, and attention to detail.…
My daughter was told her car had transmission problems at a different garage near Milwaukee. Capital quickly diagnosed the problem as bearings and fit us in quickly. Not only did they replace the bearings but also fixed a couple electrical issues. Once again great service from a place you can trust!
Fast, efficient service.
First time here. Got an oil change. They did a great job inspecting the other points like brakes, tires, etc and there wasnt the upsell push. I will be back.
Great service, quality advice on repairs and upkeep options of "out of manufacturer's warranty". Easy before work drop off. When Sean and Bert tell me my late model car needs something, I trust them. When that car is washed up, I trust them to tell me that too.
They were so polite and helpful. Also got the work done in a very timely manner, not to mention the cost was very fair and reasonable.
The folks at Capitol Tire have been servicing my vehicles for over 35 years. This last visit, as always, was excellent.
I would never take my car here again. This was my third stop on a Thursday evening as the other shops could not get my car done until Monday. Capitol Tire lied to get my business by stating they could fix Friday, as long as issue was simple and they had part, that is, as long as issue was something like spark plugs,…
Service above and beyond. My Honda Accord failed to start on New Years Day so had it towed to Capitol Tire on advice of tow company. The next morning I received a call with an estimate for a new starter motor and was able to pick my vehicle up that afternoon. Awesome work guys!
The folks at Capitol were fantastic! When I heard a sharp metal grinding sound anytime I went over a bump, I knew it was time to call in the experts. They squeezed me in the next day and were able to fix my issue that same day. I am grateful for their wisdom, expertise, and caring!
The people at Capitol are friendly, accommodating in scheduling work and are skilled at their work, letting you know if more is needed giving you the info needed to make a decision on timing. They also communicate well as the work proceeds. I'm glad we found them!
Capitol Tire is my go-to as a recent grad far from home. Somehow they keep my 2005 Acura TL (270,000mi) still going! From spark plug explosion and rethreading my cylinder by hand to getting me a new alternator, these guys get right to it and have my car back to me in less than a week each time no matter the season.…
Great communication and excellent work as always.
I trust Capital Tire. They always keep me informed about costs along the way and I value their expertise and input. Ive been coming here for years for routine oil changes and maintenance as well as issues that need more problem solving and have never been dissatisfied! I feel confident having them work on my Prius.
I have been a client of Capitol Tire and Auto Repair Service for many years. They are always prompt and professional. They do what they say and if they find some additional items that need service or repair they are great about calling and discussing and getting approval to move forward.
Fast, friendly, and professional service. I'll use them again.
The team is great. They're courteous, resourceful and professional. They know how to ride the line between what's recommended for safety and damage mitigation down the line while also not breaking the bank or being pushy about less important repairs. I'll certainly be visiting them again for my future car repair and maintenence needs.
I’m never going anyplace else with our cars! Still true!
Great to work with—responsive and timely!,
Capitol Tire and Auto Repair, and Derek specifically, provided the best service of anyone I've ever worked with in the Auto Repair industry. After a less-than-positive experience at a chain repair shop, we brought my vehicle in for a second opinion. Within a week (including a holiday, no less), Derek was able to do…
Superior service, attention to detail, plus this team really cares for the well-being of their customers.
Very efficient and dependable. Conveniently located. We rely on them for basic maintenance and tires; troubleshooting and repair.
Excellent customer service, service to my car, and they provided a ride home and back to the shop which was very helpful.
It was a pleasure to work with Andrew, Kelli, and Matt. Excellent service and communication. Professional. Skilled. Respectful. A trustworthy local business. Highly recommend!
Great support on choosing best tires for replacement and service on car and flexibility
Perfect solution to my Toyota issue.very professional and accurate. Know what they are doing and do it well.
I called about an issue I was having and Derek gave me advice on how I could fix it myself. He also was super flexible with my schedule and getting me in as soon as possible. My first impression was great, would definitely recommend!
I am very pleased with the support Capital provides. They work with you to fill timely appointments, keep you informed on the status of their work, and offer honest recommendations on issues they find unrelated to the reason for the service call. Highly recommended!
I have a used 2018 Subaru (which I love). Capitol Tire was thorough and patient with visual explanations for someone who knows very little about cars (me). Derik is the best.
Exceptional quality and customer service!
Staff was pleasant and helpful, and provided a loaner car. They provided honest advice about when to have major time specific work without feeling pushy. Provide basic maintenance in a timely manner. Thanks for the great job!
Very kind and even drove a loaner car to my wife’s workplace to pick up the car that needed work. Quality work
Gave us choices. Seemed comfortable with their performing service.
Very customer focused! Fast, efficient service. Helpful and friendly. Take the time to explain what's needed now, and what can be done later. Speak in terms anyone can understand, even if you didn't take auto shop in school. Great communication and terrific web site! Highly recommend!!!
I’ve been going to Capital Tire for over 20 years- I wouldn’t go anywhere else!
Tricky job, excellent communication,great results.
Highly recommend this place. They gave me a loaner car while they worked on my car. I'm really happy with the service. I came in for wheel bearings. I'd definitely come back! I thought they were quite honest and hardworking.
Best car mechanics in the universe! Honest and knowledgeable!!
We've been going to Cap Tire for over 10 years and have had absolutely excellent service. Great prices, super friendly, HIGHLY recommend!
Helpful and informative!
Love this place! Honest Mechanics are the best!
I recently switched to Capitol Tire on a recommendation from my previous auto shop who moved out of town. They have been nothing short of fantastic. The customer service has been great, and the prices are competitive and reasonable.
As always a great experience. In addition to the work done, they dropped me off and picked me up at home, a real convenience. The people at CT are top professionals as well as nice people to do business with. I recommend them to all my friends and family.
Capitol got me in immediately when I had an issue where the car was not drivable. I had no transportation and they gave me a loaner. They gave me an honest appraisal of the problem and some other things to look for that. We did not fix today. They got the car fixed and back on the road and I am greatly appreciative. They always do an outstanding job!
The work was, as usual, very well done.
I’ve been going to Capitol Tire on Odana for several years. I always used to do my own repair and maintenance work, but as I’ve aged and been busy with life, I trust this shop to only fix what needs fixing and to do fast, reliable work. Plus they’re pretty friendly.
These guys are the best!
Yes please.Always friendly and they do a great job. With follow up. Plan on continuing to use them.
Been using Capital Tire & Service since about 2008 after moving to Madison and I've never been disappointed with their service. Honest, trustworthy, competitively priced and the highest integrity.
I’ve been having my car serviced here for 4 years now and I am always amazed at their honesty and integrity. I have thought it was time to have my brakes done for the last two oil changes. They have checked them both times and said it wasn’t necessary yet and said to wait. I can always count on getting a truthful…
They did a very good job explaining what needed to be done and then completing the job.
As usual... very professional, timely and quality service.
Always professional and competent. My go-to mechanic.
The type of garage and mechanics we all desire. Professional, fairly priced, and the work was completed in a reasonable amount of time.
Trust them to tell you the truth and plan ahead for long term maintenance. Been bring my cars here for 20 years
They were prompt and friendly with my old change and service!
We have been more than satisfied with Cap Tire for more than 40 years
I've been taking my car here for 35 yrs..I always appreciate their excellent work , knowledge and tremendous service .. Thank you again
Great service. Knowledgeable staff
Service was done timely and staff very helpful. Yes. But very disappointed that there is now a 3.5% fee for credit cards and not happy with a 7.5% fee on shop supplies. The fees seemed excessive and will cause us to rethink having work done there again even though we have always had great service there. Fees on bill…
My car suddenly started making some scary noises so I re routed my day to stop at Capitol Tire right away. They were super kind, had me drive around the block with them and were able to diagnose it with that. They took the car right away, fixed it, and I was out within 30 minutes of the noise starting! Everyone was…
I've trusted Capitol with three different vehicles (models from 2017, 2014, and 1991) during my time in Madison, and I can confidently say that they are deeply honest and helpful mechanics. They've often gotten me in on short notice despite the fact that they are usually very busy, their prices are extremely fair,…
Got me an appointment quickly for a required fix. Did a great job as always!!!
Best service in Madison. I can always be confident in the work done at Capitol Tire.
Great team! Very responsive and personalized attention, and it's very helpful that you can contact them via text. I trust this business and get genuine, friendly service every time.
I checked with a couple of other places first, and all had a 1-2 week waiting period for an appointment. Capitol was the only place that first asked me what my issue was before sharing their availability. I appreciated that they made some allowances for customers with a more pressing need. I called on a Friday and…
My car was repaired quickly. What I appreciated most was that the staff called often to update me about progress, pricing, and when the vehicle was ready for pick up.
I had a great experience at Capitol Tire! Very thorough and professional.
The Capital Tire staff go beyond the call of duty to provide excellent thoughtful service.
These guys are the best. A++++.
Excellent diagnosis and repair Small issue day later with slight fluid splash returned and immediately reviewed cleaned up and on the road
Great communication, prompt, friendly service!
They were great.
I was referred here years ago by a trusted family mechanic who closed his shop. Capital has provided quality service for me since. They have worked on numerous family vehicles for us now, all our cars in the last seven years (5) and my son and parents trucks.
I am very happy to have found this place and I will be back! They fixed everything that I requested and did a thorough inspection on my vehicle. They are professional, honest and efficient.
My hi-beams in my Toyota Avalon have been burning out quickly. Capitol Tire and Service contacted me after my appointment to let me know they did some searching & found Toyota is aware of it & had a suggested fix for it. They went above & beyond to seek out a solution to my problem!
Top notch repair shop. Always professional and they do great work at a fair price. They've worked on at least 5 of my vehicles for various repairs over the years and they've never let us down. I highly recommend them!
I heard about them through friends when I was looking for a reliable mechanic for a few maintenance tasks for my 2014 Toyota. They were very polite, patient, and thoughtful throughout all the communications both over phone and in person, and talked me through all details. I had asked for a few parts to be changed,…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 210 | — |
| Oil change | 184 | — |
| Tires | 120 | — |
| Wheel alignment | 69 | — |
| Brakes | 47 | — |
| Steering & suspension repair | 46 | — |
| Air & cabin filter replacement | 39 | — |
| Auto engine diagnostic | 31 | — |
