Analyzing 9,868,9199.9M ReviewsFor 27,78227.8K Experts

Experts Reviews · Company report
Capitol Tire and Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%64+4.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Capitol Tire and Service

Windsor, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #338Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.9★ from 1,062 Google reviews

📞 Call (608) 271-9009Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Tire and Service is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Tire and Service is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Tire and Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Tire and Service is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Tire and Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Tire and Service is better than 64% of auto repair shops.B
64

Reviews for your job

Customers hired Capitol Tire and Service for 8 kinds of job.

Capitol Tire and Service for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 396

All 14 Google reviews tagged “Transmission”

David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Capitol got me in immediately when I had an issue where the car was not drivable. I had no transportation and they gave me a loaner. They gave me an honest appraisal of the problem and some other things to look for that. We did not fix today. They got the car fixed and back on the road and I am greatly appreciative. They always do an outstanding job!

TransmissionGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Service was prompt and quality care for my car!

BrakesEngine repairTransmission
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trust them to tell you the truth and plan ahead for long term maintenance. Been bring my cars here for 20 years

Air & cabin filter replacementAuto brake repairAuto exhaust system repair
SoroushLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I heard about them through friends when I was looking for a reliable mechanic for a few maintenance tasks for my 2014 Toyota. They were very polite, patient, and thoughtful throughout all the communications both over phone and in person, and talked me through all details. I had asked for a few parts to be changed,…

Auto maintenanceBrakesGeneral repairs & maintenance
Muralidhar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always awesome service. Customer here for from late 1990's. No complaints. Honest and friendly.

A/C installation & repairAir & cabin filter replacementBattery
HeatherLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Diagnosed and fixed car in same day. Could have charged for new parts but were able to fix without. Super honest and reasonable. Will go back again.

ExhaustTransmission+ Punctuality+ Quality+ Professionalism
Al8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The guys at Capitol Tire are always helpful, friendly, and get repairs finished quickly. I was pleasantly surprised to have repairs listed as options, instead of just tacked on for extra money like some other places! The only downside I could possibly state is that they’re usually booked up a couple weeks into the future… but it’s easy to see why!

BatteryElectrical repairEngine repair+ Quality+ Value
Marcus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Sean, Bert, Tom, and crew are straight forward and honest. Transparency in the repairs and the costs, along with practical advice. Can’t beat the customer service here.

BatteryBrakesAuto engine diagnostic+ Quality+ Professionalism+ Value
DLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto A/C replacement
EricLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBody & TrimBrakes
PatrickEdited 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Erik2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesElectrical repairGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical repairOil changeTransmission
Jeff5 years ago★★★★★

Rating only, no written review.

Transmission+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 70%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance210—
Oil change184—
Tires120—
Wheel alignment69—
Brakes47—
Steering & suspension repair46—
Air & cabin filter replacement39—
Auto engine diagnostic31—

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